Over twenty years of strong customer-focused leadership, sales support, financial and general management experience. Skilled in strategic and tactical business planning for both growth and cost reduction management strategies. Significant experience in turning customer challenges into opportunities for advocacy and success. Proven expertise in entrepreneurial, start-up, rapid-growth and turnaround situations. Accessible leader and team builder, with in-depth, innovative management expertise in relationship management, cultural change and business organization. Specialties: High-impact leadership and management skills in the delivery of educational services, professional consulting services, technical support, account management, and client support management. Strong manager of utilization and productivity across all levels of an organization, staff development through delivery of comprehensive training schedules and productivity targets, managing cross-functional teams, new business and key account development.

Senior Vice President, Customer Success @ Serving as the operational cross-functional leader for Jobscience, I have direct responsibility for product implementations, professional services (including outsource partners), customer support, and customer enablement. As the leader in Social Relationship Management for Recruiting, Jobscience understands that social connectivity is more than a feature—it’s the future. Deployed on salesforce.com’s Force.com platform, Jobscience’s agile solutions bring social, mobile and CRM processes to talent management, keeping corporations and staffing agencies connected with and attracting top talent. - See more at: http://www.jobscience.com/about-js/#sthash.qJVOkvKS.dpuf From September 2013 to Present (2 years 2 months) Londonderry, NH

Master of Business Administration (MBA), Finance/Marketing @ UCLA Anderson School of ManagementBachelor of Science (BS), Organizational Development @ Lesley University Vicki Appel is skilled in: SaaS, Cross-functional Team..., CRM, Strategy, Strategic Planning, Relationship Management, Salesforce.com, Professional Services, Management, Operational Excellence, Business Analysis, Start-ups, Leadership, Consulting, Enterprise Software, Customer Advocacy, Executive Management, Vendor Management, Cloud Computing, Sales, Sales Management, Strategic Partnerships, Entrepreneurship, Process Improvement, Product Management, Program Management, Project Management, E-commerce, Mergers & Acquisitions, P&L Management, Training, Go-to-market Strategy, Business Intelligence, Product Marketing, Business Alliances, PaaS, Competitive Analysis, Business Planning, Business Development, Management Consulting, Business Process..., Marketing, Team Building, New Business Development, Analytics, Solution Selling, Operations Management, Sales Process, Strategic Leadership, Financial Planning