PROFESSIONAL SUMMARY  ITIL V3 Certified, Business Process Analyst, Senior Technical Writer, Team Lead, Project Co-ordinator, Analyst & Software Programmer with over all 16 years of IT experience.  Senior Technical Writer/Team Lead with 15 years of experience in technical writing and technical editing.  Includes all aspects and phases of documentation life cycle from planning, analysis, designing, reviewing, maintaining, and archiving to development of Product / Project.  Proficient in interacting with members of other departments such as Engineers, Product Managers, SMEs, QA, Marketing, and Technical Teams to address the needs of customers. o Functional documentation: Developed electronic and paper-based User Manuals, On-line help, context sensitive Windows help and HTML help systems, computer based training (CBT), marketing collaterals, training manuals, template designing, process documentation and release notes. o Technical documentation: Software Development Life Cycle (SDLC), System Requirement Specifications (SRS), Functional Specification, Flowchart, Installation Manuals & Configuration Guides, Administration Guide, Project Plan, System Process Manual, Troubleshooting Manuals, FAQ and Proposal.  Participation in various forms of reviews with peers, SMEs, and Quality Analyst.  Training provided for products and tools at client place. PERSONAL SKILLS  Good team player with strong leadership skills and project management qualities.  Simultaneously handle multiple complex projects .  Excellent communication, analytical and interpersonal skills with strong ability of quick learning, problem solving and adaptability to new technologies.  Meticulous, versatile, and detail oriented communicator with ability to quickly grasp, interpret, and render concepts and technology to audience in a clear, concise, and understandable way.  Ability to identify weak areas and provide suggestion to improve.

Technical Writer @ Working as a freelancer. From April 2014 to Present (1 year 7 months) Ahmedabad Area, IndiaTechnical Writer @ Working on Adnoc, Adco, ADMA and Zadco projects at client place Adco as contractor. Ø Preparing documents such as User Manual, Presentation, Training Manuals. Tool used is MS Word and MS PowerPoint. Ø Preparing UAT documents, Quality testing documents, approvals, etc. From January 2014 to March 2014 (3 months) Abu DhabiTechnical Writer @ From June 2013 to December 2013 (7 months) Technical Author @ Support the delivery of Maintenance Strategy Projects by assisting the Consultants and Project Engineers in performing the writing and editing tasks on various projects  Undertake and deliver standalone documentation re-branding / re-formatting projects  Assist and collate material for preparing new projects  Update existing documentation templates, when needed, to align with branding guidelines  Configuration of Sharepoint and creating folder structure, user guide as per client requirement.  Maintain and improves indexing and filing systems, storage and distribution of documents and control of storage in the archive  Prepared standard business process to be implemented for every project.  Work closely with Senior Consultants/Project Engineers to ensure that documentation conforms to the company's writing style/templates and formats From February 2012 to April 2013 (1 year 3 months) Sharjah, UAEBusiness Process Writer @ Project Details: Managed IP PBX, Globys, eCentrex, Magic & Topaz, eHosting, VSMS, MRWAN Roles and Responsibilities  Involved in preparing Business Process highlighting end to end responsibility of stakeholder/department using MS Visio and documenting Procedure.  Managing multiple assignments simultaneously, while working independently with each process owner.  Conduct interviews with key business users to collect requirement and business process information.  Interacted frequently with the Project Manager and made suggestions about areas that required attention.  Worked with business users and SMEs together to meet expectations for the new product.  Gathered Business Requirements and wrote Business Requirements Document (BRD) by working with the Client, IT staff and Project Managers.  Engaged in various initiatives to improve business processes.  Preparing presentation of products and provide training to the user. From July 2010 to January 2012 (1 year 7 months) DubaiTechnical Writer @ Ø Involved in preparing documents related to Network, Software, ITIL. Ø Preparing documents such as Policy, Procedure, User Manual, SDLC, Presentation, RFP, Data centre, and Server. Tool used is MS Word and MS PowerPoint. Ø Preparing project plan using MS Project tool and various flow chart in Smartdraw and MS Visio. Ø Managing document repository. From March 2009 to March 2010 (1 year 1 month) Dubai, UAESenior Technical Writer @ Project Details: I. Countrywide & BPO ( In-House application ) The application is designed to assist In-house business units. It directs various BPO processes, policies and procedures to maintain security and standards at different levels. Roles and Responsibilities:  Preparing documents such as Policy, Process and Procedure for different operating functions in the BPO department. Tool used is MS Word.  Interacting with SMEs, gathering information and reviewing documents.  Preparing swimlane process flowchart using MS Visio.  Analysis the requirement and prepared the high level design document of the different processes.  Responsible for planning, designing, analysis, structure, and rights assigned at different levels of the Microsoft SharePoint site.  Numbering more than 500 documents automatically using Macro and formula in MS Excel.  Working on Banking and Telecom domain. From February 2008 to February 2009 (1 year 1 month) Senior Technical Writer @ Mobile Internet India Pvt. Ltd is based in London, England specialise in the development of Test and Monitoring tools and terrestrial infrastructure for mobile satellite data services. It provides services to Inmarsat and Stratos. Project Details: I. Radius, BGAN and RBGAN RADIUS servers use the AAA concept to manage network access and known as an "AAA transaction”. A Broadband Global Area Network or BGAN is a form of Satellite internet and telephony provided by INMARSAT. The systems cover all parts of the world except for Polar Regions. RBGAN provide satellite internet access direct to laptop sized portable terminals. The solution is to have high power transmission in the downlink and high sensitivity satellite uplink sensitivity. Roles and Responsibilities:  Prepared System Manual, Installation Guide, and Help File. These documents are prepared in eTouch and Confluence Web Server.  Worked on Telecom and Network domain. From July 2007 to January 2008 (7 months)

B.Com, Commerce @ Gujarat University From 1993 to 1995 12th, Accounts @ Best High School From 1992 to 1993 Vibha Bansal,ITIL V3 (Immediate Join/Freelance) is skilled in: Technical Writing, Process Writing, Project Coordination, Telecommunications, Banking, Healthcare, BPO, FMCG, Legacy Systems, Hotel Management, ERP, Software Documentation, Technical Documentation, Project Management, Business Analysis, Visio, Team Management, Project Planning, SharePoint, SDLC, ITIL, Manuals, Online Help, MS Project, Business Process, Problem Solving, RoboHelp, Quality Assurance, SnagIt, HTML, Analysis, Testing, Requirements Analysis, Vendor Management, Process Improvement, Windows, Change Management, Team Leadership, Microsoft Office, Data Center, Proposal Writing, Data Analysis, Business Process..., Document Management, Captivate, Team Building, Technical Communication, Management, Software Project...