Motivated, experienced professional with excellent interpersonal, organization and problem-solving skills. Able to interact with others and promote effective teamwork among others at all levels of the organization. Dedicated to improving processes within the company and designing and implementing processes that support the business. Committed to continuous improvement and exceptional customer satisfaction. Experienced in employee and labor relations,
Motivated, experienced professional with excellent interpersonal, organization and problem-solving skills. Able to interact with others and promote effective teamwork among others at all levels of the organization. Dedicated to improving processes within the company and designing and implementing processes that support the business. Committed to continuous improvement and exceptional customer satisfaction. Experienced in employee and labor relations, negotiations, conflict resolution, mutual gains/interest-based bargaining, employment law, policy and procedure development & administration, and project management.
Supervisor, Field Services and Meter Reading @ Provide tactical leadership to the Field Services and Meter Reading Departments of 32 employees in Las Vegas to ensure the delivery of superior customer service with particular emphasis on the timely and accurate measurement of all energy flowing into and out of company power systems. The staff includes union-represented field employees and office staff and a budget of $3 million, including a fleet of more than 30 vehicles. Responsible for ensuring all employees are fully trained and equipped to perform their duties safely and efficiently and conducting safety investigations following vehicle accidents and work-related injuries. Facilitate department safety meetings and issue disciplinary actions, including involuntary terminations. From October 2012 to Present (3 years 3 months) Las Vegas, Nevada AreaSupervisor, Meter Reading @ Supervised a staff of more than 85 employees, including union-represented field employees and office staff to ensure monthly meter readings on 1.4 million electric meters in order to provide accurate and timely bills to customers and collect revenues for the company. Responsible for a budget of $8 million, including a fleet of 40 vehicles. Ensured appropriate staffing levels were maintained despite high turnover in order to meet business obligations. Ensured all employees were fully trained and equipped to perform their duties safely and efficiently and conducted safety investigations following vehicle accidents and work-related injuries. Facilitated department safety meetings and issued disciplinary actions, including involuntary terminations. From August 2005 to September 2012 (7 years 2 months) Las Vegas, Nevada AreaSupervisor, Distribution Design @ Provided the Design teams with information, resources and development to maximize effectiveness in the delivery of new business electric design and business agreement services. Championed customer expectations, facilitated the creation and attainment of business goals, coached customer driven improvements, implemented performance systems and developed individuals and teams to ensure that we were the company of choice in the residential and commercial development industry. Supervised a staff of 15 Utility Designers and Project Coordinators located at two district offices to provide electrical designs to customers for master plan communities and residential and commercial projects. Provided exceptional customer service in a high-energy, fast-paced environment. From April 2004 to July 2005 (1 year 4 months) Las Vegas, Nevada AreaHuman Resources Business Partner @ Provided high-level expertise, coaching and support to management on key Human Resources strategy and processes. Developed and implemented Human Resources strategies that supported the business unit's strategy and coordinated the HR functions within the business unit. Provided advice and counsel to line management on strategic HR issues. Implemented strategies that promoted the success of the business unit. Developed and conducted leadership training for leaders as well as training programs for more than 1,000 managers, supervisors and employees. Ensured consistent application of the Labor Agreements and directed the activities of HR specialists in support of internal clients. Represented the Company before the Equal Employment Opportunity Commission and Nevada Equal Rights Commission. Prepared for, and testified in, arbitration hearings and litigation with the International Brotherhood of Electrical Workers Local Union #396. Facilitated labor/management meetings, conducted internal investigations and initiated reasonable suspicion drug/alcohol tests and disciplinary actions, including involuntary terminations. From February 1999 to March 2004 (5 years 2 months) Las Vegas, Nevada AreaEmployee Relations Consultant @ Administered and interpreted union contracts for, and handled grievance hearings related to, wage and salary administration, employee welfare, health care, benefits, and other contractual stipulations. Participated in labor contract negotiations, grievance meetings, and arbitrations. Educated and trained leaders on labor relations policies and procedures. Established and maintained a professional working relationship with unions, union officials, and other state and federal government agencies. From February 1994 to January 1999 (5 years) Las Vegas, Nevada AreaStaffing Project Consultant @ Following the merger with Sierra Pacific Power Company, I was selected as a member of the company’s restructuring team. Created and presented a business plan to integrate the Safety and Human Resources Departments of Nevada Power Company and Sierra Pacific Power Company. Developed a voluntary enhanced early retirement program, severance plan and company-wide communications materials. Designed the HR Department for NV Energy and presented a new organization structure and business case to the Company's Executives which proposed the elimination of 20 positions, with a total savings of more than $23 million over a 10 year period. Developed new systems for position control, applicant tracking and record management for over 300 positions and more than 900 applicants. From March 1993 to January 1994 (11 months) Las Vegas, Nevada AreaCompensation Analyst @ Conducted analyses of jobs, hourly wages, salaries, and incentives in order to evaluate internal equity, external competitiveness, and legal compliance of the company’s pay practices. Made recommendations regarding salary grades or market rates for specific jobs and assisted in the development of incentive programs and the administration of performance review and merit-rating programs. Reviewed salary increases for compliance with company policy and budget. Participated in and conducted wage surveys. Evaluated and analyzed new and modified positions and made salary recommendations to senior management. Implemented a point-factor system for job evaluation and analysis and set salary ranges for existing positions as well as new and revised positions. Selected as a member of the Information Technology Implementation team; performed analyses and testing prior to the installation of a new Human Resources Information System. From June 1989 to February 1993 (3 years 9 months) Las Vegas, Nevada AreaShareholder Relations Specialist @ Processed shareholder payments, monitored and updated shareholder accounts, attended the annual Shareholder Meeting and provided customer service and account information to shareholders by telephone and in person. From September 1988 to May 1989 (9 months) Las Vegas, Nevada AreaHuman Resources Representative @ Administered and coordinated HR services and programs. Provided support in functional areas of the Human Resources Department, including recruitment and staffing, personnel records, employee and labor relations, job evaluation, compensation management, benefits administration, organization development and training. From May 1988 to August 1988 (4 months)
Bachelor's Degree, Industrial Relations and Personnel @ University of Nevada-Las Vegas From 1983 to 1988 Public Speaking @ Dale Carnegie From 1996 to 1996 Leadership and Management training, seminars and courses in employment law and labor relations. @ Nevada Power Company Vanessa Farias is skilled in: Employment Law, Conflict Resolution, Negotiation, Strategic Planning, Labor Relations, Employee Relations, Performance Management, Compensation, Recruiting, Integrity, Deferred Compensation, HRIS, Human Resources, Benefits Administration, Organizational Development
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