I have always thrived in dynamic and fast-paced work environments. I love the challenge that each day can bring when new challenge arise. I am skilled at being able to monitor and update multiple projects and incidents routinely.

Assistant Manager - Shuttle Services @ Supervise daily operations of university based mass transit system. Develop and deploy end-to-end training system for on-boarding new operators. Review and update standards of procedure to ensure effective and efficient use of resources. Provide operational support and oversight for drivers serving fixed route and para-transit/demand services for the university community. Act as key point of contact for safety and operations issues in the field. Investigate incidents and accidents, coordinating with university safety personnel, adhering to record keeping and informational policy. Provide both internal and external customer service to passengers, other transit partners, and university entities. From June 2015 to Present (7 months) Stocking Specialist @ Secondary employment. I specialize in drooling over sweet outdoor gear in a super fun environment. If you have ever wondered why REI is consistently named one of the top employers in the country, just give me a shout and I will be happy to explain it to you. REI isn't a job for me, it is fun. The extra paycheck doesn't hurt either (especially to help buy some of that sweet sweet gear). From October 2014 to Present (1 year 3 months) Transportation Efficiency Specialist @ Collect and verify construction traffic information from both state and local entities for the greater Seattle region. Track data sources and routinely update and confirm quality of data for road construction projects. Prepare complex construction traffic impact documents to support informed decision making for executive level program managers. Cultivate and maintain working relationships with project information contacts. Effectively interact with diverse group of project managers, public information officers, and construction operations representatives on the state, local, and private sector levels. Assist engineering design team with research and support assignments for mega projects. Develop and maintain working knowledge of design standards sources and apply design principles to documents meant to appeal to a broad audience. Facilitated panel discussion at statewide transportation conference on the topic of the evacuation of special needs populations in an emergency scenario. Act as key agent and point of contact in the documentation of Standard Work to support managerial methodologies in pursuit of division-wide Lean implementation From November 2013 to June 2015 (1 year 8 months) Operator @ Monitor traffic conditions on major highways and roads in the National Capital Region for incidents and accidents with potential to affect traffic flow on a large scale. Gather, confirm, synthesize, and standardize traffic incident information to disseminate to appropriate government agencies in a timely manner. Employ traditional and emerging detection and communication technologies to determine traffic incident impact. Maintain accurate data on multiple incidents in real-time. Maintain composure in a high stress environment while meeting timely situation report goals. Cultivate open communications with staff at other government agencies with the intent of information sharing and cooperation. Promote cross-agency collaboration and information sharing on high-level incidents spanning jurisdictional boundaries. Act as agency representative in multi-agency emergency response center for both planned and unplanned events. Promote program services and encourage partnership and participation for information sharing. Maintain communications with media, local, state, and federal level sources of information during incident management. Utilize social media, networking, and existing professional relationships to provide the most accurate and up to date information on incidents, accidents, and other traffic related issues. Selected by management to be interviewed by the Washington Post on issues associated with unusual traffic events in the DC area. From December 2011 to October 2013 (1 year 11 months) Operator and Data Entry Assistant @ Executive assistance duties for a transportation consulting company. Process IFTA documents for commercial trucking fleets, including logbook and receipt auditing. Provide customer service to specialized charter company serving the greater Washington, DC area. Archive, retrieve, and distribute operating authority documents. Assist with authority history research. Provide company snapshot complete with violation information. From May 2012 to August 2013 (1 year 4 months) Operations Supervisor, Transportation @ Initial supervisor hired for mass transportation start up service. Implemented training program and developed originating data collection documents and data collection system. Enforced compliance standards for operators and other safety sensitive personnel. Operationalized compliance and regulatory guidance through creation of effective and executable standards of procedure. Educated mass transportation operators on baseline standards of procedure for municipal mass transit system serving a medium sized public university. Provided direct supervision and administrative support for day-to-day operation of the mass transportation system that services The City of Radford and Radford University, serving over 12,000 constituents. Also acted as community liaison to educate constituents on new transit service. Responded to issues and incidents on route to conduct accident investigation and secure incident scene. Worked with upper management to determine fault and course of action following accidents and incidents. Evaluated route and timetable effectiveness, provide detour and route change information in an expedient fashion, and provide other support as needed. created tools to determine system efficiency in alignment with university needs. Engage Faculty, Staff, and Students in learning how to utilize this brand new transit system through the use of outreach programs. Facilitated communication between transit management, the city, and the university to improve service delivery goals. Coordinated ribbon cutting ceremony, balancing the schedules of a variety of high level stakeholders. Ensured that community partners were engaged in process and ceremony to promote outreach and involvement. From June 2011 to December 2011 (7 months) Supervisor Assistant @ Supervised shift operations and provide liaison between drivers and management. Resolved schedule and equipment issues on a daily basis including vehicle assignments, fill staffing gaps from driver pool, and other daily duties to support municipal based public transportation system. Solved route and driver issues in real time, maintained mandated records, required certifications, and enforced DOT regulations. Assisted drivers in maintaining company standards for operation and training for Class B commercial vehicles. Responded to accidents and incidents in the field to conduct investigation. Followed standard of procedure to provide management with the tools needed to determine fault and course of action following accident or incident. Secure scene and work with public safety officials to clear roadway of accidents involving transit vehicles. Acted as community liaison at high profile events such as orientation for a large university and events showcasing new/improved service. Provided route, schedule, and para-transit program information to passengers, community leaders, and social services providers. Deployed transit resources in the most efficient way possible to serve the city and university. Evaluate maintenance list to ensure that routes ran with most effective vehicles. Served on committee intended to identify and resolve operational issues. Communicate procedural changes that came as a result of committee decisions. Met regularly with driver pool representatives to gather input on safety and training programs. From September 2005 to August 2011 (6 years) Driver/Guide, Dispatcher @ Provided safe and courteous bus transportation to guests. Communicated relevant Alaskan culture and environmental information. Promoted to fill-in Dispatcher. From April 2008 to August 2008 (5 months)

Master of Arts: Homeland Security and Emergency Prepardness, Public Policy, Homeland Security, Current Full-time @ Virginia Commonwealth University From 2011 to 2014 Bachelor of Arts, Urban Planning, Minor in Geography @ Virginia Tech From 2007 to 2011 Valerie Weeks is skilled in: FEMA Professional Development Series (Independent Study), Commercial Driver's License (Class B with passenger and air brake endorsements), 5+ years experience in mass transportation operations and management, Supervisory Skills, Customer Service, Time Management, Microsoft Office, Public Policy, Research, Public Speaking, Policy, Data Entry, Transportation, Training, Access