Desktop Support Administrator @ - Head Macintosh support technician. - Support 250+ Windows, Linux, and Mac OS X desktops and laptops for all faculty and staff in the Computer Science department. - Active Directory management of Windows desktops. - Prioritize long-term projects with high-urgency requests from staff and faculty. - Organized and deployed Windows 7 to Windows 8.1 transition for staff; including new desktops and training for staff with the new software. From January 2015 to Present (1 year) Customer Voice Associate @ -Customer care and support for authors on their self publishing journey. -Support and escalations for internal customers to in-house Engineering team. -Customer advocate for prioritizing bugs and feature requests with product and engineering teams. From July 2013 to December 2014 (1 year 6 months) Technical Consultant @ Repair and diagnosing of cellular devices, including component-level repairs and device swaps. Education for customers who need help to get the most out of their devices. From April 2013 to July 2013 (4 months) Customer Voice Associate @ Customer care and support for authors on their self publishing journey. From September 2012 to January 2013 (5 months) Bookseller @ Stock shelves, unload freight, help college students find the right materials for their courses. From October 2008 to January 2012 (3 years 4 months) Specialist @ Sell and teach Apple products and services. Led group workshops and one-on-one training sessions in a variety of iOS and Mac subjects. Trained as Apple Certified Mobile Device Technician. From September 2009 to December 2011 (2 years 4 months)

Bachelor of Arts (B.A.), Photography @ UNC Charlotte From 2006 to 2012 Tyler Puckett is skilled in: OS X, Mac OS, Customer Service, Photography, Ebooks, Adobe Creative Suite, Digital Asset Management, Macintosh hardware, Mobile Devices, Mac, Microsoft Office, Troubleshooting, DRM, Darkroom, iWork