Enterprise Account Manager
September 2014 to Present
Greater Chicago Area
Key Account Manager
March 2012 to September 2014
Greater Chicago Area
TMH Consulting Inc.
April 2009 to March 2012
Account Director, Strategic Accounts
August 2008 to April 2009
Training Services Consultant
May 2007 to February 2008
September 2006 to May 2007
What company does Troy Hinkleman work for?
Troy Hinkleman works for ForeSee
What is Troy Hinkleman's role at ForeSee?
Troy Hinkleman is Enterprise Account Manager
What industry does Troy Hinkleman work in?
Troy Hinkleman works in the Market Research industry.
Seasoned sales, client service and account management professional that can excel in any environment. Top notch relationship building and business development skills were achieved through dedication to my craft and creativity. My key to success has been my "client first" approach. Whether in a sales or client management role I have always broke all goals set for me as well as help colleagues to realize success.Enterprise Account Manager @ From September 2014 to Present (1 year 4 months) Greater Chicago AreaKey Account Manager @ Manage a $2.5M portfolio of clients from the Banking , Consulting and Advertising vertical. Client retention rate exceeds 97% and annual portfolio growth averages 13% From March 2012 to September 2014 (2 years 7 months) Greater Chicago AreaOwner/President @ • Developed new revenue channels(s) for a top rated marketing research firm resulting in increased market share and new brand identity. This new found revenue was achieved not only through traditional means of business development but revision of marketing materials, online presence, launching of a new website and a soon to be additional logo. These calculated steps were taken to speak to a higher level of user in search of behavioral media usage data and consumer insights. With these steps instituted I am now able to train the sales staff and management in new methods of securing business outside of the agency and publishing vertical that were previously being ignored. • Prepared market penetration reports and marketing plans for several small businesses. • Managed all operations for a national focus group/fielding company’s Chicago facility as well as performed national sales duties. Hired, managed and trained a full staff of client service representatives, recruiters and junior management. I Increased my clients profit margin by 13% year over year while acting as lead of the online sales division and achieving a one year sales figure of $1M. Client satisfaction reached the 95th percentile under my management. From April 2009 to March 2012 (3 years) Account Director, Strategic Accounts @ •Acquired, retained, and expanded business for Simmons Market Research by serving as an active subject matter expert to all divisions of Experian Marketing Services •Served as a successful Business Development Executive through active prospecting, networking and cold calling. •Signed several new clients to long-term relationships in excess of $500,000 •Delivered revenue to other Experian business units through a solution based selling style. •Utilized the use of Segmentation systems such as Mosaic, Prizm. Green Aware as well as custom segmentations. From August 2008 to April 2009 (9 months) Training Services Consultant @ •Delivered Top-Notch training and customer support of Arbitron / Scarborough radio clients on all software applications to promote usage and utility of the product •Strategized key renewals and Identified new business opportunities in a team environment •Reached and exceeded all training, budget and sales goals through excellent organization, time management and stewardship in an autonomous environment •Developed new training materials and methods for the training department •Client Satisfaction rating in the 90th percentile From May 2007 to February 2008 (10 months) Account Executive @ •Maintained and maximized major accounts •Weekly, monthly and annual revenue goals were constantly surpassed •The ability to recognize and close opportunities in an extremely high competition marketplace was key to my success. •Signed the Central region’s largest local account for $300K and then grew the account to surpass $500k •Made successful inroads with local ad agencies resulting in our additional revenues topping $10k monthly both locally and nationally •Spearheaded a regional initiative to implement and use qualitative and quantitative research tools such as Comscore, Hitwise, and Media Audit to better compete with traditional media. From September 2006 to May 2007 (9 months) Business Administration @ Eastern Michigan University From 1999 to 2004 Troy Hinkleman is skilled in: CRM, Relationship Management, Business Development, Market Research, Account Management, Customer Insight, Leadership, Strategy, Marketing Research, Salesforce.com, Marketing, Sales Process, New Business Development, Management, Analytics, Sales
Extraversion (E), Intuition (N), Thinking (T), Judging (J)
1 year(s), 6 month(s)
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