Systems Administration with an influence in hosting technologies. Specialties:High level of experience in Dell hardware. JEE Application Servers: JBoss, Tomcat, Coldfusion Web Servers: Apache 1.3-2.2, IIS 5.0-7.0 DB Servers: MSSQL 2000-2005, MySQL 4.0-5.0

Senior System Engineer @ From September 2012 to Present (3 years 2 months) Austin, Texas AreaLinux Systems Administrator II @ Managed several RHCS clusters with MySQL and NFS in varied configurations. In depth troubleshooting of Apache/MySQL was a vital component in this role as the primary focus was mainly PHP/MySQL based applications. Industry compliance was paramount in this role due to the customer base supported which included several major brands across the United States and globally alike. Documentation maintenance was a daily occurrence as new versions of software were released, as well as changes to customer environments. Quickly became an integral team member by providing a stream of knowledge and experience to team members as hiring increased over the past 6 months. From August 2011 to August 2012 (1 year 1 month) San Antonio, Texas AreaSystems Administrator @ As a Systems Administrator II and Implementation Team Supervisor --------------------------- Responsible for maintaining Windows and Linux systems in a fast paced work environment. Supported well over 200 distinct and diverse environments. Position included an intense on call rotation that ensured employees were up to date on any and all aspects of systems administration/engineering. Senior administrator responsible for JBoss/Tomcat/Glassfish application server design, implementation and maintenance. This included tweaking the JVM for memory efficiency and application troubleshooting with developers. Developed several VMWare ESX 4.0-4.1 environments and procedures for converting physical machines to virtual. Most of the P2V conversions did not use VMWare Converter, as the primary Linux distribution in use was Debian, which is not supported. This also included implementation of EMC’s Clariion SAN with Brocade fiber switches for access to all of the VMWare hosts through redundant FC links. I was the lead on every step of the design and implementation of these devices and services. I was also tasked with general SAN maintenance on a day to day basis after the implementation was completed. Was tasked with managing an implementation team and implemented new policies to ensure compliancy with industry standards. This included designing and implementing over 50 diverse environments. Responsible for rack build-outs and data center management. As a Customer Service Rep II --------------------------- Provided 2nd Level support to shared hosting customer and processed requests for higher level managed customers. After 6 months became the Senior Tech Support Representative, which included duties such as managing the technical support department when management was not available. Took on the role as the Phone System Administrator for a ~50 client asterisk VOIP PBX system. Was promoted to build team administrator and lead build team administrator shortly thereafter. From December 2005 to August 2011 (5 years 9 months) Technical Support Representative @ Worked in supporting DS1 and Multi-meg DS1 circuits and troubleshooting LAN networking issues. Frequently worked with Cisco among other various routers. Supported the Web hosting side of Allegiance (hosting.com) as well as dns issues and residential dialup accounts. Quickly and effectively solved customer issues and followed up on problems to make sure there were no reoccurrences. Maintain quality control/satisfaction records, constantly seeking new ways to improve customer service. From December 2004 to September 2005 (10 months) Technical Support Representative @ Company was bought by XO Communications. From August 2004 to December 2004 (5 months) Systems Administrator @ • Was responsible for the maintenance and implementation of a WAN network that consisted of seven branch office nursing homes connected via a PPTP VPN. Each branch held approximately 5 workstations in which I was responsible for maintaining a strict security policy. Other responsibilities included re-imaging new and restored workstations. Maintenance of the home office RAS server connected to a PDC which held mission critical Medical Billing Software. Also, as a duty, I was tasked with the procurement of additional WAN resources for the home office to solve and further prevent issues of dropped connections from the various branch offices. From July 2002 to July 2004 (2 years 1 month)

High School Diploma @ Rennaissance Charter High School From 1997 to 2001 Tristan Lanford is skilled in: Tomcat, JBoss Application Server, RHCSA, Red Hat Linux, Apache, Puppet, Rackspace Cloud, Amazon Web Services..., System Administration, RHCE, Active Directory, CentOS, Cisco Technologies, Cluster, Data Center, Databases, Debian, Disaster Recovery, LAMP, Linux, Load Balancing, Microsoft Exchange, NFS, Nagios, Network Security, Networking, RHEL, RedHat, SAN, Server Architecture, Technical Support, Troubleshooting, VMware, VMware ESX, Virtualization, Windows, Windows Server, TCP/IP, PHP