BPO | Outsource | Offshore | Call Centre | Inbound | Outbound | Customer Service @ Follow us at Acquire BPO and experience how we can add value to your business and customer; a team creating Wins....for your customers! We are not a company hanging our mission statement on a wall but are one that invites you to experience our mission, vision and commitment in everything that we do; it is in our results that define ACQUIRE BPO.
Built from the ground up with great talent, solid technology, systems and compliance with initiatives across ISMS for ISO and COPC standards and PCI. From start up of 200 staff captive operation to a thriving Global multi-vertical service business employing 4,000 staff at 5 locations, and post an acquisition in November 2014, now with 7,000 staff across 11sites in Manila, Philippines and Melbourne, Australia offering contact center, BPO, and Marketing solutions.
Acquire services a wide range of industries including telecommunications, banking and financial services, insurance, media and retail. Acquire’s services offer customer service, sales, technical support, retention campaigns, collections, network operations, back-office functions, software development, and marketing & animation services to a range of private and publicly listed companies worldwide.
With accomplished leaders and business owners from various industries around the world, and with a concentrated focus on people and their impact on customers - Acquire Asia Pacific was formed to be a trusted and hardworking solution for those looking for an outsourced or offshore service provider. We approach each client's business as a unique captive venture infusing each business’s particular culture and guarding the unique relationship with the customer and company. From March 2015 to Present (10 months) Melbourne, AustraliaNational Strategic Partnership Manager specialising in Government @ National representative for Drake International's global brands and business partners, providing innovative 'Performance Improvement Solutions' to Federal, State & Local Government. Supporting the National Commission of Audit and Federal Budget priorities around, driving efficiency and productivity improvements across all areas of Commonwealth.
More than Recruitment...
Drake is a profit improvement company focused on enhancing the productivity and performance of your people.
This is based on the principle that organisations achieve the highest profitability and productivity when they are staffed with the right people, working with the right skills (knowledge and behaviours), using the best processes and technology-driven solutions.
Delivering services and solutions across: Business Intelligence & Analytics; Business Process Outsourcing; Human Resource Outsourcing; Recruitment Process Outsourcing and Enterprise Technology.
Drake International's Group of Companies:
Drake Solutions; Drake Medox; Drake Business Logistics - Swiss Post Solutions; Drake Workwise; Drake Overload; Drake Flex; Drake Recruitment Services (DRS); Drake Overload; Vertical Talent; Drake Training; Drake Safety; Drake IT; X2; Kyterion; Englishlink; Huntel Global and Alliance RPO. From November 2013 to October 2014 (1 year) Melbourne, AustraliaBusiness Development Executive @ Aegis is a global consulting, technology, outsourcing and training & education company committed to impacting clients’ business outcomes by focusing on enhancing customer experience across all touch points and channels.
Aegis was founded 30 years ago in the US and now has operations in 55 locations across 13 countries with more than 55,000 employees.
Aegis services over 300 clients from verticals such as Banking, Financial Services & Insurance, Technology, Telecom, Healthcare, Travel & Hospitality, Consumer Goods, Retail, and Energy & Utilities.
The company is wholly owned by the Essar Group, a USD 27 billion conglomerate.
For more information, visit www.aegisglobal.com or follow us on Facebook (www.facebook.com/aegisglobal) and Twitter (@aegisonline). From October 2011 to October 2013 (2 years 1 month) Melbourne, AustraliaBusiness Development Consultant @ Educating and developing the Global corporate market in relation to the new gTLD program and continuing to cement AusRegistry International as one of the global Domain Name Registry System Operators of choice.
AusRegistry International is a global leader in driving the technology that helps run the Internet.
Leveraging 10 years of experience as a provider of Domain Name Registry Services, AusRegistry International is currently responsible for the technology, software and consulting services that support the Internet in five countries around the world. This includes the .au (Australian), the .ae (United Arab Emirates), the .qa (Qatar), .om (Oman) and .za (South Africa) country codes.
Additionally, AusRegistry International is the first domain name registry to operate non-Latin country code Top-Level Domains and a global leader in the continued innovation and expansion of the Domain Name System.
AusRegistry International is an influential leader in the revolutionary new Top-Level Domain Program and is one of only a few companies in the world with the technology and expertise to activate, implement and manage new ‘.anything’ domains.
AusRegistry International is currently working with the world’s leading brands, entrepreneurs and governments to help them formulate their new Top-Level Domain strategies to deliver a slice of online real estate, just like .com.
As a global leader of new Top-Level Domains, AusRegistry International has appeared on the front page of the Wall Street Journal and has been featured on Bloomberg Television, Sky News (UK and Australia), Channel NewsAsia, Forbes, The New York Daily News, The Washington Post, The Guardian and many other leading media outlets. From March 2011 to August 2011 (6 months) Principal Consultant @ Working with sales organisations across all industries to strengthen their ability to connect with customers and close more business through highly effective and productive sales calls by creating outstanding value for their clients through the sales process. From March 2010 to February 2011 (1 year) Manager Business Development @ Manager Business Development
The Public Relations representative, reporting to the Co-Founder/CEO and Director of Sales. Hosting VIP’s from all over the world, consulting on educational solutions for various curricula including; The National Curriculum for England, American Curriculum, International Baccalaureate, the Indian Curriculum and Arabic .
I was responsible for negotiation between investors, developers, attorneys, regulators to execute joint ventures or acquisitions/mergers on building, owning, operating and managing schools.
This required strong communication skills, both verbal and in body language, insuring awareness and respect for all cultural sensitivities and differences. It required confidence engaging with VIP’s, building rapport and trusted relationships.
• Client relations for VIP investors, developers and educators
• Business development in various regions, including the Middle East, Africa, Europe and the Americas
• Responsible for preparation, project script for pitch and launch of new subsidiary ‘ENVISAGE’
• Negotiation between investors, developers, attorneys, regulators to execute joint ventures or acquisitions/mergers on building, owning, operating and managing schools From November 2008 to March 2010 (1 year 5 months) Business Development Manager @ IBISWorld - strategic Business Information provider offering a wealth of powerful and comprehensive information on every industry, top 2000 companies and the business environment.
The information will provide you with invaluable assistance for your research, marketing, sales and business strategic requirements.
Take the time to browse the website www.ibisworld.com.au From April 2005 to July 2008 (3 years 4 months) Branch Manager @ Branch Manager / Sales Manager
Branch Manager and Sales Manager for Tullamarine and Preston offices, reporting to the National Sales Director. Managing a team of 9 permanent staff, and 5 temporary office support staff. Along with the 1000’s of candidates we placed out on client sites.
This role was responsible for managing existing accounts with the blue collar permanent and temporary staffing requirements, as well as new business development responsibilities.
• Business development in greenfield location, devising sales strategies with specific reference to target markets, geographic locations and activity levels
• Branch Management for blue collar placement services, managing 8 sales consultants and 5 temporary operational staff, amongst the 100’s of placements of blue collar placements made daily
• Supervised adherence to policies and procedures as well as any statutory, legal and ethical requirements by ensuring that all employees are provided with up to date and relevant employment related information (e.g. Equal Employment Opportunity, Industrial Relations, Privacy, and Occupational Health & Safety)
• Providing quotations, terms and conditions of business, proposals and any other documentation in compliance with applicable awards and legislation provisions
• Track, monitor and analyse operational and financial performance for effective financial management of branch
• Financial analysis and forecasting
• Payroll, invoicing and debtor management From 2003 to 2005 (2 years) Business Development Manager @ From 2000 to 2003 (3 years) Business Development Manager @ From 1998 to 2000 (2 years)
Charles Sturt University From 1994 to 1997 Tracey Boak is skilled in: Government, Strategy, Federal Government, Account Management, Local Government, Business Development, Change Management, Business Process Improvement, Sales Management, Outsourcing, Negotiation, State & Local Government Sales, Coaching, Business Strategy, Training
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