Product Specialist III @ I’m a product expert with a passion for advocating on behalf of end users. At Airbnb I work to develop actionable insights by leveraging customer feedback and key metrics to shape the product and positively impact the customer journey. On a daily basis I’m delivering customer insights to key stakeholders in Customer Experience, Product, Brand Marketing, Operations, and to other cross-functional stakeholders to help inform business decisions. I take great pride in facilitating graceful product launches and ensuring product teams have the information they need to reiterate and improve on products immediately after customers begin engaging with them. Communicating product launch schedules, respective team initiatives and goal tracking, while also implementing feedback mechanisms between product and our global support teams allows us to bring our customers into the product development process. The closer we bring product teams and customers together, the more confident we are that we’re building meaningful products that are well received, while allowing our customer support teams to be truly accessible and focused during a host or guests time of need. From February 2013 to Present (2 years 11 months) San Francisco Bay AreaCustomer Experience @ From July 2012 to February 2013 (8 months)

Bachelor of Science (B.S.), Social Sciences @ Portland State University From 2007 to 2011 Tony Gamboa is skilled in: Project Management, Communication, Product Launch, Product Development, Leadership, Internal Communications, Metrics Reporting, Feedback Management, Triage, Data Analysis, Technical Support, Vendor Management, Employee Training, Timeline Development, Content Development, Process Efficiency, Start-ups, Customer Service, CRM