Tom Poole

Senior Vice President, Digital Payments at Capital One | Chantilly, Virginia, United States

About Tom Poole

Tom Poole serves as the Senior Vice President of Digital Payments at Capital One, where he leverages over two decades of experience to drive innovation and excellence in the rapidly evolving landscape of digital finance. In his current role, Tom leads the Digital Payments and Digital Identity initiatives, as well as Capital One Labs, where he fosters a culture of creativity and experimentation. His passion for digital payments is evident in his commitment to developing breakthrough products that not only enhance customer experiences but also set new industry standards.

Under Tom's leadership, Capital One has launched several key projects that have transformed the way consumers engage with their finances. His strategic vision has been instrumental in the successful implementation of mobile payments and NFC technologies, ensuring that Capital One remains at the forefront of digital commerce. Tom's expertise in analytics and digital marketing allows him to identify emerging trends and consumer needs, enabling the team to adopt a test-and-iterate approach that refines product offerings based on real-time feedback.

In addition to his technical acumen, Tom is dedicated to attracting and nurturing world-class talent within the organization. He believes that a diverse team is essential for fostering innovation and driving successful outcomes in business analysis and management. By creating an environment that encourages collaboration and creativity, Tom empowers his team to push boundaries and explore new possibilities in the digital payments space. His unwavering commitment to excellence and innovation positions Capital One as a leader in the financial technology sector, paving the way for a more seamless and secure digital payment experience for all customers.

Tom Poole Work