Graduate of the undergrad Business Administration program at the State University of New York at Buffalo. Experienced IT Technician and Technical Consultant.

Network Engineer @ Maintain production network Vendor management From April 2012 to Present (3 years 9 months) Sydney, AustraliaNetwork Surveillance Technician @ Receive calls and emails for scheduled maintenances and emergency outages on peer networks Schedule PCRs and assign technicians to reroute global network traffic around peer outages Troubleshoot failing BGP connections to peer networks in JUNOS environment Monitor global network for outages to peer networks From October 2010 to April 2012 (1 year 7 months) Technical Support Administrator @ Provided direct technical support to Google employees on both front and backend. Expert research and troubleshooting skills in Windows, Mac and Linux. Managed Remedy ticketing system maintaining consistent SLA response times. Managed IT equipment supply office. Frontline support for the OS migration and two factor authentication implementation projects. From April 2010 to November 2010 (8 months) Technology Consulting Engineer @ Management of a number of different client projects, from conception to completion Lead engineer on multiple large client accounts, first and last stop for all issues Develop and maintain common, consistent and best practices for customer support including mentoring other staff and growing IT Services Management teams Provide clients with excellent customer service and support by providing and implementing fast, quality solutions engineered from customer specifications Coordinate with engineering teams to ensure customer solutions are designed within budget, meet specifications and are completed before deadlines Coordinate with sales to ensure we carry the best, most reliable, cost efficient, and up to date software and hardware available Document service calls and processes to supply more efficient support in the future Administration of many different IT environments From September 2007 to June 2009 (1 year 10 months) Network Repair Technician @ • Work within a team of three to supply IT support for a vast LAN/MAN of networking equipment and connection mediums • Provide IT support for office hardware issues throughout north and south campuses • Developed a database that automated and simplified the equipment repair and return process • Instituted a unique method applying Remote Desktop, SSH, Telnet, and FTP to complete tasks remotely from off-site and home • Communicate in person, over the phone, through email, and support software to end users, manufactures, supervisors, and engineers • Cooperate with the repair, engineering, and installation teams to ensure top end support and prompt remedy to their various IT issues • Prioritize issues according to severity to minimize impact to a variety of end users • Maximize efficiency by handling a large volume of service outages based on user availability From June 2006 to August 2008 (2 years 3 months) Automotive Electronics Technician @ • Applied electronics skill to install and support a wide range of automotive electronics • Developed an intimate understanding of DC electronics down to the circuit board • Utilized vehicle and circuit schematics to repair malfunctioning equipment • Fabricated mounts and enclosures using manufacturers’ specific volume requirements as well as the confines and contours of each customer’s unique automotive space • Communicated with customers to address problematic installations, obtained wants and needs, as well as recommended equipment based on different budgets and uses From April 2005 to May 2006 (1 year 2 months) Tier 1 & 2 Technical Support Specialist @ • Provided technical support to end users on many different types of Sony equipment over the phone and through email • Documented support process for each client through database support software • Utilized growing personal knowledge, the internet, and Sony’s internal remedy database to provide on-the-spot technical answers to customer issues • Communicated with upper levels of technical support and supervisors when a greater knowledge base was needed From June 2001 to August 2002 (1 year 3 months)

BS, Business Administration @ State University of New York at Buffalo - School of Management From 2004 to 2007 NA, EMT-B @ Erie Community College From 2006 to 2006 Tom Farrell is skilled in: Technical Support, Cisco Technologies, Juniper, Network Administration, Networking, Windows Server, BGP, Routing, Production Networking, Peering, SDN, Enterprise Networking, Cisco IOS, Transport Networks, Data Center