Post Graduate Certificate, Business Administration @
John Molson School of Business
20 years experience in technical sales and channel management, developing, supporting and consulting in complex business environments, having managed up to 500 staff. Most recent specialization in the fields of POS Technology, Merchant Acquiring and bank-level electronic fund transfer systems. Balanced experience between management, technical knowledge and business development. Expert at opportunistically identifying commercial opportunities for high
20 years experience in technical sales and channel management, developing, supporting and consulting in complex business environments, having managed up to 500 staff. Most recent specialization in the fields of POS Technology, Merchant Acquiring and bank-level electronic fund transfer systems. Balanced experience between management, technical knowledge and business development. Expert at opportunistically identifying commercial opportunities for high profits and/or growth. Excellent networking, organizational and leadership skills coupled with the ability to build and manage large teams and complex projects. Strong interpersonal and motivational skills help revitalize stagnant business environments; well traveled throughout North America, Europe and the Mid-East and accustomed to business travel up to 50% of the time. Fluent in French, Hebrew as well as English and functional in Spanish and German.
Masterful in sales and customer relations
Constantly optimizing operational processes
Outstanding technical abilities
Has consistent history of commendations
Easily adaptive to new technologies
Managed many successful companies
Acted as a trainer & coach many times
Constantly increasing productivity
Builds teams and leads projects
"Fixes" companies and "builds" companies
Sales Direction and Management
Electronic Payments Industry Consulting
Training and Documentation Management
Operational Infrastructure Consulting
Business Feasibility Consulting
IT Information Management
ISO Director, Americas @ Manage a team of 45 sales, marketing and sales operations staffs. From July 2015 to Present (6 months) Canadian GM @ About Total Merchant Services, Inc.
Founded in 1996, Colorado-based Total Merchant Services is one of the fastest growing credit card merchant account acquirers in the nation with over 100,000 merchants. We've quickly become a leader in the merchant bankcard business by providing innovative and cost-effective solutions to merchants who need to accept credit cards for the payment of their goods and services.
http://www.totalmerchantservices.com/ From January 2013 to Present (3 years) Toronto, Canada AreaDirector @ Visionary. From 2005 to Present (10 years) Chairman and CFO @ Banking and information technology invention, implementation and consulting. From October 2004 to Present (11 years 3 months) POS Channel Director @ Everlink Payment Services Inc. is a leader in the delivery of feature-rich and reliable Electronic Transaction Switching, ATM and POS solutions to a Canadian Financial Services industry with diverse business and technical requirements.
Everlink is also a leading expert in EMV Chip Technologies and capabilities. With the emergence of EMV Chip, Everlink is well positioned to connect you to the future TODAY.
Everlink provides banking technology to 86% of Canada's Credit unions and Tier II banks. From August 2008 to January 2013 (4 years 6 months) Managing Director & Senior Vice President @ Conquest Financial Solutions (now SelectCore) is one of North America's leading processor of gift and loyalty solutions as well as debit and credit card payments processing. Conquest offers merchants a "single point of contact" for VISA, MasterCard, American Express, INTERAC Direct Payment, and all Point of Sale (POS) equipment , machines, and solutions - from in-store Pin Pads and terminals to mobile wireless to e-commerce. From June 2007 to August 2008 (1 year 3 months) Channel Director @ The INKAS® Group of Companies offers customers an integrated suite of security, automated teller machines (“ATM”), point of sale (“POS”), cash management, armed courier and manufacturing of security products. The Company operates through four divisions as outlined below:
INKAS® ATM & POS SOLUTIONS designs and delivers leading ATM and POS solutions for the retail and financial services industries. INKAS® excels in: (1) supplying, selling, managing and placing ATM/POS equipment; (2) transaction processing services; (3) monitoring, reporting and revenue payment; and, (4) 24 /7 equipment service and client support. INKAS® has in place a network of over 600 ATM machines and over 1000 POS terminals across Canada;
INKAS® ARMED COURIER SERVICES provides first-line armed courier service and equipment to a wide range of customers. INKAS® has developed a strong reputation for offering timely, accurate, professional and premium security services delivered consistently and professionally by highly-trained armed guards. The range of services include ATM cash loading, vault cash forecasting and management, armed courier deposit pick-up, and consolidation services for Cash-In-Transit (“CIT”) customers.
INKAS® SAFE MANUFACTURING produces an assortment of safes from its state-of-the-art facility in Ontario. INKAS® Safe Manufacturing builds premium and customized safes for retailers, government agencies, financial institutions, jewelery stores, pharmaceutical chains and anyone that needs to protect their valuables. INKAS®’s safes are marketed and serviced through a network of 2,000 locksmiths located across North America.
INKAS® ARMORED VEHICLE MANUFACTURING produces an assortment custom and security standard armoured trucks, vans, SUV’s and limousines from its facility in Ontario. INKAS® armoured vehicles are manufactured using advanced defense technologies and constructed with modern composite and transparent ballistic steel and glass From December 2004 to June 2008 (3 years 7 months) Senior Sales Engineer @ A world-leading company providing enterprise resource planning applications, issue tracking systems, workflow-automation and asset management solutions. From September 2000 to October 2004 (4 years 2 months) Senior Consultant / Sales Engineer @ Support of 8 product modules requiring sales management, technical product demonstrations, business process consulting, client training, professional services and product management
Reputation for consistently thinking "outside the box" and for being able to maintain composure and professionalism in rigorous conditions, or from distant locations due to frequent travel
Outstanding mentor and team-player. utilized training techniques and interpersonal skills to rapidly build a successful and integrated team of sales agents and a channel of resellers From May 2002 to September 2004 (2 years 5 months) Channel / Accounts Executive @ Responsible for all North American West Coast direct sales initiatives and channel management
Increased sales revenue by 35% by consistently surpassing sales quotas through strong business relationships, finely honed customer relations techniques and thorough product knowledge
Formulated strategies to improve business and operational processes and practices, increasing lead-targeting productivity by 50%
Earned "Top Salesman Award" consecutively over 3 quarters for $1,000,000+ in sales From September 2000 to May 2002 (1 year 9 months) Application Support Engineer @ Managed a team of 4 application specialists in supporting world-wide frontline application support
Examples of work include: putting imaging hardware on the NASA space shuttle, Raytheon Tomahawk missile targeting systems, GMC machine vision assembly line applications, Wrigley field replay system, vast medical imaging applications, video-security applications and special effects
Helped formulate extremely powerful imaging solutions for million-dollar and government accounts
Structured and managed international telephone and email queues and generated KPIs and reports
Devised training strategy and new employee training package and received over 500 thank you notes From March 1999 to January 2000 (11 months) Applications Engineering Manager @ Hardware Engineering From September 1997 to January 2000 (2 years 5 months) Applications Engineer @ Maintaining Tomahawk missile guidance systems, Wrigley field cameras, jet propulsion systems, multi-processor imaging C-library support as an Applications Engineering Manager. From 1998 to 2000 (2 years) Owner @ Computer software and hardware consulting and networking supplies. From January 1996 to October 1999 (3 years 10 months)
B Comp Sci, Military Information Systems Technology @ Concordia University From 1997 to 1999 Post Graduate Certificate, Business Administration @ John Molson School of Business From 1999 to 2001 ITIL 3.0, Process Engineering @ ITIL Institute From 2010 to 2011 MCSE, Software @ Microsoft Professional Training From 1997 to 1999 High School Diploma, Teaching English or French as a Second or Foreign Language @ BHS From 1989 to 1994 John Molson School of Business Tom Dolan is skilled in: IT Management, Business Coaching, Payment Systems, New Business Development, Payment Card Processing, Sales Management, Credit Cards, Business Strategy, Electronic Payments, Payments, Account Management, Start-ups, Strategic Planning, Business Development, Banking