Timothy McClaury's Email

WHO I AM I love technology, I love to help people solve problems and I love to learn. Combine these “loves” and I thoroughly enjoy helping people solve problems by using technology even if I need to learn something new to make it happen. I have been able to accomplish this in many settings such as Private Industry, Government, Higher Education and Houses of Worship. Knowing these strengths, I am always interested in finding ways where I can create solutions that customers truly love and understand. ADDITIONAL SKILLS/QUALIFICATIONS Strong Interpersonal Communication and Organizational Skills Experienced in Customer Service, Training, Troubleshooting, and Problem Solving Ability to Learn Quickly, Innovate, Analyze and Think Critically about different situations Experienced in Design, Procurement, Installation, Documentation and Support Stengths Finder Top 5: Restorative, Woo, Relator, Responsibility, Developer Myers-Briggs Personality: ESTJ

Technical Support Specialist @ - Implementation of the Microsoft System Center Configuration Manager - Implementation of Web Help Desk software - Tri-Chair for the College Planning Council - Chaired the Sub-Committee for Technology Enabled Classrooms - Direct Student Interns and Apprentices - Design, Procure, and Implement new Classroom Technology Systems (over 180 classrooms) - Review and Specify new Control Systems for Classroom A/V (Extron & Crestron Control Systems) - Setup & Operate Audio/Visual Equipment for Special Events - Developed IPTV/Campus Video Network & Digital Signage System - Review and Evaluate New Equipment for Classroom use From March 2005 to Present (10 years 10 months) Professor of Information Technology @ To teach Information Technology classes related to the CompTIA Certification process. From August 2014 to Present (1 year 5 months) User Technical Support @ - Provided Hardware and Software Support for Servers and Desktops - Maintained Users and File Systems on Windows Servers - Designed & Developed Inventory and Trouble Ticketing Application in Remedy - Programmed changes into Audio/Visual equipment (AMX Control System) - Designed & Implemented Desktop Images with Ghost - Developed & Maintained the Board of Supervisor’s Web Sites - Researched & Created Implementation Plans for new rollouts - Operated Audio/Visual and Computer Equipment for all Board Room Meetings From July 2002 to March 2005 (2 years 9 months) Database Specialist (Business/System Analyst) @ - Provided unit and user acceptance test plans for development - Assisted end-users with application troubleshooting and problem solving - Provided technical documentation on Process and System functionality for users - Interfaced with development team for design and implementation of releases - Trained International End Users on new releases and existing system - Reported and Evaluated Performance of Teams - Developed Project Plans for New Product Rollouts - Approved Requests for Enhancements to the System From February 2000 to July 2002 (2 years 6 months)

Master of Science, Information Technology @ University of Redlands From 2005 to 2007 Bachelor of Arts, Christian Studies @ California Baptist University From 1997 to 1999 Associate of Arts, Liberal Arts @ Crafton Hills College From 1995 to 1997 Timothy McClaury is skilled in: Troubleshooting, Microsoft Office, Customer Service, System Administration, Video, Linux, Leadership, Video Conferencing, Problem Solving, Digital Signage, Higher Education, Staff Development, AV, Windows, CSS