Tim Nispen's Email Addresses & Phone Numbers

Client Partner @ - Manage an EMEA wide team of very talented Client Success Directors who all own a portfolio of Retail/Brand/Travel clients. Empower them to work with their clients to achieve KPI's and ensure an ROI on the Bazaarvoice solution. Provide guidance, coaching and mentoring to ensure team development and career progression. - Responsible for a...

Client Partner @ - Manage an EMEA wide team of very talented Client Success Directors who all own a portfolio of Retail/Brand/Travel clients. Empower them to work with their clients to achieve KPI's and ensure an ROI on the Bazaarvoice solution. Provide guidance, coaching and mentoring to ensure team development and career progression. - Responsible for a $10M+ portfolio of mid-tier clients covering 15 countries and many industries. - Build a strong account treatment model (through Salesforce and Gainsight) for my team to leverage in order to ensure high-value touch-points with clients. - Focus on risk management, a strong passion of mine, through identifying, forecasting & mitigating risk to ensures low churn numbers in the portfolio. - Initiate cross-functional projects and working groups to tackle major strategic challenges. - Support the Sales team in identifying and qualifying up-sell and cross-sell opportunities in the installed base. - Speak at client events, Bazaarvoice events and demonstrate thought leadership - Initiate projects and initiatives that continue to provide better services for our clients, and further decrease churn. From August 2014 to Present (1 year 5 months) London, United KingdomClient Success Director @ - Responsible for a $3M portfolio of large Brand & Retailer clients to fully integrate a Consumer-Generated-Contend (CGC) strategy into their business. - Provided my clients with best practices, thought leadership, and strategic recommendations to drive brand awareness and online conversion, as well as streamline their internal marketing, customer service and merchandising processes. - Ensured my clients understood the value of the Bazaarvoice platform and saw positive ROI in order to achieve high renewal rates within my portfolio. Key clients: Microsoft, JD Group, Johnson&Johnson, Dreams, Urban Outfitters, Timberland, Carphone Warehouse etc. From March 2013 to August 2014 (1 year 6 months) London, United KingdomMarket Development Manager - BeNeLux @ Bazaarvoice allows its clients to leverage authentic user conversations about your brand. We help our clients to amplify these conversations across a global network, allowing them to connect directly with customers through various channels. We also provide the tools that allow our customers to translate this user-generated-content into actionable insights that drive improvements in marketing, sales, customer service, and product development. As a Market Development Manager I managed the lead generation and prioritization of accounts in the Netherlands and Belgium. I worked on creating a tangible territory in these countries and generated the leads necessary to hit the European targets. Deals signed included: V&D, WE Fashion, Scotch&Soda, Mexx, Philips, Danone, Brabantia etc. From March 2012 to March 2013 (1 year 1 month) London, United KingdomAccount Manager @ KYSOS is the leading SaaS TeleConsultation provider in Dutch eHealth. Annually over 100.000 digital consults are sent through the KSYOS system for dermatology, pulmonology, cardiology and ophthalmology. As an Account Manager I: * Managed the accounts of several hundred General Practitioners (GP’s) and visited them frequently to demonstrate the value proposition of KSYOS TeleConsultation services: dermatology, pulmonology, cardiology and ophthalmology. * Facilitated up-sell of KSYOS services and TeleConsultations sent by GP’s through successful phone campaigns to both new and existing clients. * Solved problems faced by GP’s and medical specialists at their offices and by phone/email. * Completed an interactive MKB (telephone) sales course and developed ways to implement these principals in daily sales activities. From March 2011 to February 2012 (1 year) Amsterdam Area, NetherlandsAustralian Open - Corportate Hospitality team @ During and before the 2011 Australian Open (tennis Grand Slam) I worked in the Corporate Hospitality department. In this role I: * Ensured all corporate clients were aware of the benefits of their corporate tickets and were seated correctly. * Solved issues in the corporate areas and served as a connection between the office, the corporate team and the corporate clients. * Arranged and distributed all sponsored uniforms for 2000+ event staff both on-court and off-court. From November 2010 to February 2011 (4 months) Melbourne, AustraliaCustomer Service Operator @ In this role I: * Conducted front desk operations of weekly tennis competitions, workouts and bookings. * Assisted the manager to redevelop the staff operational manuals. From April 2010 to November 2010 (8 months) Melbourne, AustraliaExchange Student Assistant @ As an international Deakin University graduate student, I assisted newly arrived exchange students on and off campus through organizing a variety of activities, presenting important information and serving as their point of contact. From February 2010 to March 2010 (2 months) Melbourne, AustraliaFounder and Chairman @ Stef Stunt Pilot is a board game which was widely popular among Dutch students at the time. During this 'first time' event I: * Initiated and organized this (by the Dutch National sport board acknowledged) event attended by 150+ participants nationwide. * Acquired sponsorships, developed the operational plan, conducted promotional activities and coordinated regional and national media coverage. From September 2007 to January 2008 (5 months) Groningen, NetherlandsMarketing / Sales intern @ Close 2 Sports is a sport tourism and hospitality company, and one of the official agents of FC Barcelona, activities: * Researched, wrote and presented C2S' three year marketing plan * Arranged all inclusive VIP packages to a variety of international sporting events for clients * Facilitated the entrance of C2S into the Dutch sports tourism market * Instructed employees on general selling techniques and FC Barcelona's different VIP packages * Represented C2S in conferences in Spain, Andorra and the Netherlands From February 2007 to September 2007 (8 months) Barcelona Area, SpainMaster of Business, Sport Management, Honours @ Deakin University From 2009 to 2010 Bachelor of Commerce, Sport Management, 2:1 @ Hanzehogeschool Groningen From 2003 to 2008 Tim Nispen is skilled in: Marketing Communications, Sports Management, Language Skills, Sports Marketing, Event Management, Sponsorship, E-commerce, Account Management, Market Development, Business Development, Social Media, Marketing, Marketing Strategy, Strategy, CRM, Lead Generation