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Tim Kaufman

Customer Service Rep @ Phillips Publishing

Business Development Executive at GoMo Health

Lanham, Maryland

Ranked #171 out of 3,415 for Customer Service Rep in Maryland

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Tim Kaufman's Email Addresses & Phone Numbers

Tim Kaufman's Work Experience

Phillips Publishing

Customer Service Rep

January 1993 to May 1996

Corporate Press, ColorCraft, JobOn

Vice President of Sales & Marketing

January 2008 to April 2016

OmniPrint, Inc

Vice President of Sales

January 2007 to January 2008

Lanham, Maryland

Tim Kaufman's Education

Wittenberg University

BA, Political Science; History

1988 to 1992

Winston Churchill High School

High School

1986 to 1988

Tim Kaufman's Professional Skills Radar Chart

Based on our findings, Tim Kaufman is ...

Collaborative
Calm under pressure
Verbal

What's on Tim Kaufman's mind?

Based on our findings, Tim Kaufman is ...

50% Left Brained
50% Right Brained

Tim Kaufman's Estimated Salary Range

About Tim Kaufman's Current Company

Phillips Publishing

Frequently Asked Questions about Tim Kaufman

What company does Tim Kaufman work for?

Tim Kaufman works for Phillips Publishing


What is Tim Kaufman's role at Phillips Publishing?

Tim Kaufman is Customer Service Rep


What is Tim Kaufman's personal email address?

Tim Kaufman's personal email address is t****[email protected]


What is Tim Kaufman's business email address?

Tim Kaufman's business email address is t****[email protected]


What is Tim Kaufman's Phone Number?

Tim Kaufman's phone (301) ***-*275


What industry does Tim Kaufman work in?

Tim Kaufman works in the Printing industry.


About Tim Kaufman

📖 Summary

Customer Service Rep @ Phillips Publishing From January 1993 to May 1996 (3 years 5 months) Vice President of Sales & Marketing @ Corporate Press, ColorCraft, JobOn Corporate Press purchased OmniPrint in 2008. From January 2008 to April 2016 (8 years 4 months) Vice President of Sales @ OmniPrint, Inc After leading the company in sales for 4 years straight, I was promoted to Vice President of Sales. My duties include leading and motivating our sales force, finding new, talented sales people to employ, reporting our monthly, quarterly, and annual sales figures, tracking sales trends within our company and our industry and maintaining and growing my own list of clients. I currently handle over $3 million in sales annually for my company. From January 2007 to January 2008 (1 year 1 month) Lanham, MarylandMarketing Manager @ Newsletters - OmniPrint, Inc Responsible for design and implementation of all direct mail campaigns for 3 newsletters. This includes developing a mailing plan with the publisher, locating mailing lists, designing the direct mail package, working with production on printing, bindery and mailing instructions, and tracking results of each mailing. This job also entailed reporting results and statistics to the publisher, data processing, updating and maintaining subscriber database and responding to subscriber requests. From May 1996 to November 1997 (1 year 7 months) Supervisor @ Phillips Business Information I started as a Customer Service Representative in a high-flow call center. We handled 100-150 calls per representative along with hundreds of written and email correspondence each week. After my second year I was promoted to Supervisor of Customer Service and was responsible for developing and implementing various incentive programs and quality control measures. I was also charged with managing and evaluating the existing staff, coordinating the Department's efforts with the Marketing Staff of each of the 65 published newsletters, hiring and training new Customer Service Representatives and, most importantly, ensuring that our subscribers receive the highest level of service. From May 1993 to May 1996 (3 years 1 month) Potomac, MarylandAccount Executive @ OmniPrint, Inc I have accumulated $1.5 million per year is sales in my first 3 years with the company. In the company's 30-year history, no other sales person has accomplished this in such a short period of time. While $1.5 million may not initially seem impressive, the average price of a job that comes through OmniPrint is $500. I am currently the top sales person at the company. More importantly, when I came to OmniPrint, I had no knowledge of the printing industry and the printing process.As a sales person, it is my responsibility to identify perspective clients that are best suited for the business OmniPrint produces and the services we provide. This entails a comprehensive understanding of all aspects of the company's capabilities as well as the needs of the perspective client. Constant contact with current and perspective clients and selling OmniPrint to the client was of utmost importance. After bringing the client on board, it is my responsibility to make certain that the needs of the clients are serviced and to insure that their products are produced according to the client's requirements. In this service capacity, I head a Customer Service Team that consists of 2 Customer Service Representatives as well as all production staff associated with my clients' jobs. As the direct link to the client, I have final authority on any matter pertaining to my client's work. These responsibilities call for meeting tight deadlines, managing multiple projects at the same time, communicating with clients, servicing the many needs of the clients, presentations to large groups and managing the Customer Service Team. From December 1997 to December 2006 (9 years 1 month) Business Development Executive @ GoMo Health Our underlying science and algorithms (BehavioralRX) drives the communication protocols (content, frequency, tone, mood, wording, etc.) based on individual PDoH (personal determinants of health). This merging of cognitive neuroscience/behavioral management theories into physical care plan protocols enables us to engage people holistically as a “person” not just a body (physiologically). This is especially critical in under-served populations where there are extremely high comorbidities, costs, and psycho-social challenges. Thru this, we’re able to deliver “hyper-personalization at mass scale” and see 4-5x the standard market activation/resiliency.Ultimately, any condition/situation specific content could be inserted into the framework, but our primary focus areas have been Maternal Child Health, Behavioral Health, Opioid/Substance Use Disorder, Asthma/COPD, CVD, and Oncology. Each of these programs contain multiple sub-tracks around ED reduction, education, adherence, coping, emotional, and physical support with connections and escalations (via phone to chat, etc.) to alternative intervention sources (social, clinical, community, family, etc.). Washington D.C. Metro AreaVice President of Sales @ Westland Printers, An RR Donnelley company GraphTec and Westland Printers are two RR Donnelley facilities about 4 miles apart in Maryland. They share the same leadership and were consolidated into one company, Westland Printers, in June 2018 to present a cleared structure to our clients. Both facilities are currently operational with GraphTec operating as our Digital Print & Fulfillment Center and Westland as our Commercial Print facility. From June 2017 to December 2019 (2 years 7 months) Manager, Custom Solutions @ Westland Printers / A Consolidated Graphics Company I have developed a behavior marketing platform that offers pre-search engagement based on customer's online activities. Highly targeted campaigns that marry offline data with online behaviors to build out a comprehensive customer profile. The platform models these complete profiles to identify prospects that share similar characteristics and behaviors. This "Pre-Search" strategy creates real time engagement to influence current or future purchasing decisions. I have worked with clients like Hilton, CarFax, Ashley Furniture and Dell Computers to build custom platforms that offer solutions to their various challenges. From July 2019 to November 2019 (5 months) Laurel, MarylandSenior Account Development Director @ Global Thinking Global Thinking combines strategy, creative, and production to see work through from conception to execution. We work with brands who are passionate about their offering, want to form real connections with their customers, and use messaging to speak to human beings on a human level. From April 2016 to November 2016 (8 months)


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In a nutshell

Tim Kaufman's Personality Type

Extraversion (E), Intuition (N), Feeling (F), Judging (J)

Average Tenure

3 year(s), 4 month(s)

Tim Kaufman's Willingness to Change Jobs

Unlikely

Likely

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