link: http://www.databridge.be

IT Infrastructure Architect @ From April 2015 to Present (9 months) Brussels Area, BelgiumManaging director of Databridge bvba @ From July 2010 to Present (5 years 6 months) Infrastructure Architect (Independent IT consultant with focus on Microsoft,SQL,VMware,Storage) @ From July 2010 to Present (5 years 6 months) ICT infrastructure architect @ From July 2010 to April 2015 (4 years 10 months) Premier Field Engineer @ Deliver proactive onsite support and transfer technology knowledge and experiences to the customer. Drive on preventing incidents by frequent customer visits. Drive and achieve high level of customer satisfaction on support incidents. Maintain deep knowledge of latest products and configurations of Enterprise Customers by continuously increasing technical knowledge. Deliver technical workshops, presentations and documents. Collaborate with Microsoft teams to deliver a high quality service. Work with Microsoft support engineers using knowledge of your customer’s environment to accelerate problem resolution. Manage customer expectations and deliver a service in line with contractual obligations. Develop and deliver new services to exceed customer expectations. Take responsibility for the Microsoft engagement and own self development. Work within Microsoft account teams on strategic customer deployments which may extend outside business hours. From March 2008 to July 2010 (2 years 5 months) Technical consultant @ From March 2007 to March 2008 (1 year 1 month) Account Support Center Engineer @ Mission critical support in the Microsoft space. Services for large enterprise customer (banks, hospitals, manufacturing, automobile industry, government services, ...) Trusted advisor for infrastructure and primary troubleshooting point. From April 2004 to March 2007 (3 years) Hardware Support Specialist Proliant @ Assigned engineer to Mission critical customers. Last line of support in Belgium for other Proliant Field Engineers. Escalation of problems towards labs in Houston. From November 2003 to April 2004 (6 months) Field Engineer Proliant Hardware @ Onsite repair of Proliant hardware From September 2001 to November 2003 (2 years 3 months)

Bachelor, Economics / Applied Information Technology, Magna cum laude @ UCLL From 1998 to 2001 Tim Braes is skilled in: ITIL, High Availability, Virtualization, IT Service Management, Storage, Storage Area Networks, Hardware, HP, Microsoft Technologies, Enterprise Software, Troubleshooting, Strategy, Data Center, Windows Server, VMware