A creative, enthusiastic, and goal oriented individual with experience in the interactive commerce and digital marketing world. A quick learner with strong organizational and project management skills. With eight major global ecommerce/site projects (over 65+ countries), I am confident in managing large projects including establishing project timelines, scheduling creative reviews, providing weekly status updates, resource management, and stakeholder management.

Global Digital Program Manager @ Lead the management of site releases across multiple countries, sites, languages, and devices for global expansion. Maintain and communicate site release calendars across internal teams, global business owners and third party vendors. Oversee and administer JIRA ticket tracking tool, ensuring best practices are being adhered to by all team members, globally. Work with key business owners to prioritize and manage ticket flow and backlog, ensure progress and remove roadblocks Light usage of key technology systems to help troubleshoot and assign tickets appropriately. Resolve issues, solve problems and ensure quality control throughout the release lifecycle. From January 2015 to Present (1 year) Web Producer, Global Content Creation @ Web Transformation Project Management Project manage content for Sony global marketing website and on-going global roll out Working understanding of all facets of digital development including strategy, design and implementation Experience with mobile platforms, devices and basic understanding of technical limitations (responsive design) Create JIRA work flow process to ensure bug/improvement requests are tracked and managed properly for global web office, implementation team, and international content agencies. Manage design, development, copy resources on a bi-weekly basis for on-going homepage refreshes Defect Management Provide direction and advice on strategy and solutions for content issues for all platforms Communicate marketing/content needs to technical team members to ensure clear delivery/resolution Lead the triage and processing of new and backlog content bugs/enhancement requests to ensure proper expectations and delivery Program Resolution Lead for Content Validation for European launch and Latin American launch In charge of facilitating all tickets from JIRA request to implementation to QA and launch (over 5000 logged tickets) Localization and Implementation Management A key resource for the global web office for implementation questions, issues, and process Manage and prioritize content deliveries for implementation team in Istanbul Continuously work with platform development team to improve localization and process for CMS/PIM implementation From May 2013 to January 2015 (1 year 9 months) Digital Producer, Global Digital Marketing @ Project Management Ran multiple simultaneous projects as lead project manager to implement digital project processes for product launches, campaigns, and site improvements. Managed the entire lifecycle of over 15 product launches and social campaigns from concept through to completion and launch. Oversaw UK and Mainland Europe ecommerce site to establish site release process and email management Served as the point person for all stakeholders to ensure timely progress of creative and development tasks by forecasting dependencies and minimizing overruns. Coordinated all activities of various cross-functional teams with project briefs and project schedules, allocate assets and resources, communicate action steps to team, and deliver weekly status reports Created QA plans with various team members to ensure a successful launch/site release Project managed the international roll out of triggered email campaign for 4 countries (60k budget) Managed the launch of careers.benefitcosmetics.com, including copywriting, a 3rd party video editor, HR stakeholders, development team, taleo platform communication, and all in budget Digital Marketing Global Authority Collaborated with ecommerce launch contractor on time-sensitive launches of three brand relaunches: benefitcosmetics.co.uk, benefitcosmetics.fr and benefitcosmetics.de Accommodated the growth in digital marketing initiatives for Europe, the UK, Middle East and Latin America as their global liaison Directed weekly calls to foster communication between team members and ensure projects remain on track Oversaw countries’ Email Campaign strategy and social calendar to boost in store sales and brand awareness Promoted from Intern to Producer after 5 months From May 2011 to May 2013 (2 years 1 month) eCommerce/Wholesale Intern @ Worked with Sephora account managers to create a tactical plan for Benefit Cosmetics exposure for their retailers. Developed a strategic report to analyze competitors' marketing and social media strategies that CEO, VPs, and General Country Managers read. Subtitled Benefit Cosmetics’ library of videos in five different languages on final cut pro. Promoted to Producer after internship ended. From January 2011 to May 2011 (5 months) Personal Trainer, Theatre Presenter, & Mobile Phone Technician @ Trained customers and staff to become confident in their computer skills Provided technical assistance and outstanding customer service to all customers at the Genius Bar as a certified Mobile Apple Technician. Spearheaded a troubleshooting workflow training that iPhone specialists used for iPhone AT&T activations. Received recognition for training initiatives and worked with Apple corporate IS&T on high level iPhone troubleshooting initiatives. From August 2007 to May 2011 (3 years 10 months)

BS, Business Management, AA in Merchandise Marketing @ Fashion Institute of Design & Merchandising From 2009 to 2013 General Education @ San Francisco State University From 2007 to 2008 San Leandro High School Tiffany Corpuz is skilled in: Digital Marketing, Time Management, Social Media Marketing, Event Planning, Competitive Analysis, Video Production, Fashion, Social Media, ExactTarget, JIRA, Basecamp, Gantt, Cosmetics, Project Status Reporting, Copywriting