A Chartered IT Professional (MBCS CITP), Certified Information Systems Security Professional (CISSP), Certified in the Governance of Enterprise IT (CGEIT) and Certified Information Security Manager (CISM) with proven capabilities in information security, corporate risk, IT governance, BCP, DR and incident management, IT support and service desk management. An effective leader of globally diverse teams and successful implementations
A Chartered IT Professional (MBCS CITP), Certified Information Systems Security Professional (CISSP), Certified in the Governance of Enterprise IT (CGEIT) and Certified Information Security Manager (CISM) with proven capabilities in information security, corporate risk, IT governance, BCP, DR and incident management, IT support and service desk management. An effective leader of globally diverse teams and successful implementations of IT services, infrastructure, procedures and projects across multiple geographies and cultures.
Specialties: Information Security, IT Governance, Incident Management, IT Service & Support, Global Operations, International Team Building, Help Desk Support Management, Facilities Management, Office Design, Build & Relocation
Chief Information Security Officer @ From May 2015 to Present (8 months) London, United KingdomDirector, Global Security Office @ (Since February 2008) Established the company's first global security organisation, and subsequently now head of the Global Security Office, Sapient's information security team. Collaborating with multiple stakeholders in the organisation, including the Chief Information Officer, Chief Operations and Administration Officer, General Counsel, Board of Directors Risk Committee and the Global Delivery Organisation of Sapient. The primary goals of the team are consolidating and coordination of the following activities:
> Information security through ensuring the confidentiality, integrity and availability of company information assets
> Physical security, ensuring the physical safety of people and property
> Incident management, covering disaster recovery, business continuity and crisis management
> Audit and accreditation, including ISO 27001:2005 certification, MA 201 CMR 17, HIPAA, MA 201, DPA and other legal compliance requirements
> Risk assessment and business impact analysis
> Training, awareness and change management activities to improve security while retaining creativity and flexibility in the organisation From September 2002 to Present (13 years 4 months) London, United KingdomSole Founder @ Sole founder of Host Unknown, a group that brings levity to the information security world through film music, shows, podcasts and live appearances.
Find out more about what we do at http://hostunknown.tv and on Twitter at @HostUnknownTV. From March 2013 to Present (2 years 10 months) Senior Manager @ IT Global Services Lead, responsible for two teams across three geographies,12 offices and 70+staff with 7 direct reports. There are additionally some 5-10 other project offices without a local presence that the team is responsible to support.
The Local Support team is accountable for all elements of IT from the desk ‘forward’, comprising of laptop and desktop support (hardware and software), Helpdesk management to a defined set of SLA’s, capital IT purchases and all local IT queries and support.
Office Services ranges from front of house reception support through office and space management and to traditional facilities management including landlord and subtenant management, access control and security, corporate accommodation and transport services (India).
The core vision of the group is to provide the best end to end personal support experience in conjunction with the Strategic Context of the company whilst at the same time ensuring industry standards are being addressed.
Other projects while in this role have included the facilitation and direction of the London, Bangalore and Gurgaon office relocations, the latter being cited as the largest single company move in North India; all moves included the coordination of all IT and FM services. Sarbanes Oxley controls have been present throughout, ensuring a significantly higher level of quality and accountability across the organisation, and currently working on introducing relevant ITIL concepts and procedures into the group. From September 2002 to January 2008 (5 years 5 months) IT Manager @ Responsibilities included the infrastructure, operational, access control and security of the building (liaising with local Police Force and security companies.)
This role also extended to the design and initial support of the IT architecture in the firms Retail Solutions Centre (also housed in Swindon), and the full implementation of the IT architecture in the New World Solutions Centre in Heathrow (both sites were client showcases). This last site was a greenfield site, with an implementation window of ten weeks, including the management of all wet and dry trades, through to completion of network (wireless and traditional), server and desktop provisioning. A team was also then selected to manage and support this new environment.
Tertiary roles within this organisation included client work as required (normally troubleshooting) and advisement of IT architecture and web based infrastructures to Project Managers and client teams upon request. From May 1996 to August 2002 (6 years 4 months) Consultant @ Roles included the Project Management of an extensive refurbishment and technology refresh of the re-branded 27° North Technology Solutions Centre in Heathrow, the implementation of an ongoing Mobile IP showcase, and the Technical Architect for an internal project delivery centre. Final role was located in Swansea as Technical Operations Manager to analyse, design, implement and manage an Innovations Centre for a large Government Agency. From May 1996 to August 2002 (6 years 4 months) Technical Support Engineer @ Technical support, installation and management of Autodesk products including field service support. From June 1995 to May 1996 (1 year) Southampton, United KingdomVax VMS Operator @ Vax VMS operational support in a 24 hour shift environment. Support included the management of client batch jobs, telephone support and the creation of overnight printed reports to rigid deadlines. From March 1994 to June 1995 (1 year 4 months)
BA (Hons), Industrial Relations (Personnel Management) with Computing @ University of Kent From 1990 to 1993 "O" Levels & "A" Levels @ Duke of York's Royal Military School From 1982 to 1989 Thom Langford is skilled in: IT Governance, Security, Incident Management, Team Building, Global Operations, Business Continuity, ISO 27001, Risk, Governance, IT Service Management, Risk Management, Disaster Recovery, Team Leadership, People Management, IT Management