Customer Experience Stylist - German Speaking @
Designer @ Esin Akan
2008 BA Honours Courdwainers Accessories; Diploma, Art and Design, Business, Photography @
Owner @ The brand focuses on timeless and finely hand crafted accessories for every occasion in a busy woman's life. All our products are carefully produced in England using soft & natural colours with the finest materials, making the products easy-to-wear pieces that will last you a lifetime. Our bags are the perfect companion for women who
Owner @ The brand focuses on timeless and finely hand crafted accessories for every occasion in a busy woman's life. All our products are carefully produced in England using soft & natural colours with the finest materials, making the products easy-to-wear pieces that will last you a lifetime. Our bags are the perfect companion for women who want style but don't want to sacrifice on functionality. Every bag has its own unique registered authentic code, making your journey with us unforgettable.
www.tessaspielhofer.com From October 2012 to Present (3 years 3 months) Customer Experience Stylist - German Speaking @ *Working with several channels which include telephone, email and social media to deliver an exceptional experience to customers
*Advising the customer with any query they may have and source any products they may be looking for.
*Taking responsibility in resolving a customer complaint quickly and effectively using the escalation process and turning negative situations into positive solutions.
*Assisting with growing business needs such as translation work, new systems implementation, marketing promotions and digital projects.
*Communicating customer feedback to the appropriate teams within the Brand, shaping movements and innovation. From May 2014 to Present (1 year 8 months) London, United KingdomDesigner @ ---An affordable Luxury Handbag Company for professional women---
My role involved in launching the new luxury handbag brand "Esin Akan" for the AW 2013-14 season
I was responsible for:
*Travelling with the Design Director to Lineapelle to source Leathers
*Working closely together with a Design Partner on the brand development and the design process for the first collection of the brand including the story board, colour palette and range-plan.
*Producing CAD Drawings of the Products for the Production of the first collection with all the specifications From September 2012 to March 2013 (7 months) London, United KingdomAssistant @ ---A Wedding Shoe Company that specialises in custom made shoes, allowing the bride to choose the shape, colour and trim. Freya Rose offers a one-to-one personalised appointment service at the showroom as well as online sales---
* Sales at Trade shows and Bridal Shows across London
* Helping with stock count and Accounts
* Photographing Sale stock to put on to the website
* Production of the hand made shoe-clips as well as altered/custom shoe decorations From September 2010 to June 2011 (10 months)
BA (Hons) Courdwainers Accessories, Industrial and Product Design @ London College of Fashion From 2008 to 2012 2008 BA Honours Courdwainers Accessories; Diploma, Art and Design, Business, Photography @ Richmond College From 2006 to 2008 DSL From 2000 to 2006 Tessa Spielhofer is skilled in: Photoshop, Word, Microsoft Office, Excel, Accounting, Customer Service, Microsoft Excel, Teamwork, Market Research, Negotiation, Microsoft Word, Management, Customer Satisfaction, Draping, Account Management
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