• Match customer needs with products/systems/services and translate technical solutions to clear customer value and benefits. • Deep understanding of telecom business and industry with more than ten years’ experiences of working in customer care service projects and technology management. • Experience eight years in global telecommunication company with working five different countries and 12 different projects. • Strong in communication skill and have a good interpersonal skill to build a close relationship with customer. • Fast analytical and abstraction capabilities, adapt quickly to new conditions and actively manage changes. • Manage technical escalations for technical requests, emergency cases and outages internally and towards customer. • Have a business analytical capability for RAN solution cases. • Strong experience and understanding of cellular networks (GMS, UMTS, LTE) and IP networks • Coordinate the delivery of care phase services to maintain customer satisfaction and identify performance gaps as well as new or emerging needs. • Carry out technical activities such a SW upgrades, expert support, preventive care and technical audits. • Experience with implementation, integration, acceptance tests, O&M and care for radio access products and IP equipment. • Actively participate in inter-business unit discussions among customer operation, MBB and T&I on technology and roadmap strategy to reflect market view towards R&D. • Competence expertise in GSM/UMTS/LTE system validation, end-to-end performance, KPI handling. • Accountable for care business and all care phase operations through improvement of customer satisfaction. • Management of project engineers, contractors and project staff during operations. • Provide quality management both during planning and on site during implementation/integration. • International/Multinational project experiences with best known global company and also key role in Operation Committee of the biggest project in Azerbaijan.

Project and Operations Manager @ Managing ongoing projects and operational processes. From September 2015 to Present (3 months) AzerbaijanVenue Technology Manager @ Managing the implementation,operational support and decommissioning of the ICT infrastructure and services across one or more venues.Managing sub-contractors to ensure operational excellence is delivered.Responsible for the integrated management and delivery of technology services in venues to specifications as agreed with customers.Lead the planning of the detailed allocation and layout for the technology services required in all venues.Manage the venue specific delivery and operations of all Technology services.Work with venue management and technology partners to develop a concept for the operation of the venues taking that through to developing and implementing operational processes for the technology team that meet the overall venue needs. Manage the finalization of the planning function at the Venue; •Completion of detailed Venue Technology planning for infrastructure installations •Completion of detailed scheduling,project and operations planning for the Venue •Participation in Venue management planning meetings and workshops •Participation in test events,readiness exercises and technology rehearsals Manage the implementation of technology at the Venue; •Supervision of Technology suppliers to ensure all technology is implemented in accordance to planning and schedule •Coordination and negotiation with other on-site stakeholders that are involved in Venue delivery to ensure Technology is implemented in accordance with planning and is on schedule •Monitoring of completed installations to ensure technology equipment is implemented to required standards Manage the operation of technology during the operational period •Ensuring Technology equipment and services are operating to required standards •Coordination of the Technology workforce •Operation of the Venue Technology Helpdesk including supervision of support contractors & procedures across the Venue •Operation of Radio Distribution function •Liaison with the Venue Management Team and participation in meetings From November 2014 to June 2015 (8 months) AzerbaijanMBB RAN Sr. Care Service Engineer @ Act as customer’s local interface for Mobile Broadband Radio Access service delivery and support. Execute Radio Access Care and NI tasks typically within own country and area. Provide first level technical support for customer queries, according to customer contract and internal support model. Responsible for meeting contracted response times. Troubleshoot requests in Mobile Broadband Radio Access group and determine need for technical escalation to next level support. Responsible as technical customer contact during request resolution. Conduct knowledge searches for potential solutions and other requests in progress. Record updates and information periodically or on an as required basis. Handle technical questions, provides understanding of customer’s network configuration, co-ordinates resolution delivery. Do on site troubleshooting if required and responsible for emergency support activities. Utilized several troubleshooting tools in own technology area. Apply customer specific parameterization and configuration in the network elements’ subsystems. Perform SW maintenance activities such as installation and test of technical change notes and change deliveries. Carry out independently complex technical activities such a SW upgrades, updates including On-line SW Change Service, Expert Support, Preventive Care and technical audits on site. On-site support at customers premises participating network operation service, when applicable. Plan and run a sub project like SW upgrade, SW change planning, Advance Support and Tailored technical support with limited scope. On request perform installation and commissioning and integration activities. Network expansion activities and issues and discussions with customer. Technical customer acceptance testing. From June 2011 to November 2014 (3 years 6 months) AzerbaijanNetwork Control Center Supervisor @ NCC Team management & shift employee motivation and responsible for NCC escalations plus reporting. Ensures escalation control and management for network events and NCC tools capability needs. NCC processes and procedures are enforced, regularly reviewed and updated. Undertake special assignments to resolve network operations issues, ensures security of the Network and NCC premises. Outage Reporting and management of follow-up actions. Provides NCC daily, weekly and monthly reports for Operations Director. From June 2010 to May 2011 (1 year) Istanbul, TurkeyBSS Customer Support Engineer @ Responsible for ensuring network uptime through preventive maintenance of BSC sites and effective fault management in case of fault occurrence and also assists field engineers in performing their assigned activities at BSS locations. From May 2007 to May 2010 (3 years 1 month) Azerbaijan

Bachelor of Engineering (BE), Electrical, Electronics and Communications Engineering @ Yildiz Technical University From 2000 to 2005 High School, General education + economic sciences, 5 @ Sharur Economical Private High School From 1996 to 2000 n/a, Business Administration and Management, General @ Anadolu Üniversitesi Taghi Zade is skilled in: 3G, Embedded Systems, GSM, LTE, Telecommunications, GPRS, WCDMA, 2G, UMTS, Core Network, BSS, RAN, IP, Integration, Transmission