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Onlince Chat Representative @ Etech Global Services As OCR worked in high volume inbound chat process for NutriSystem campaign. Handled 50-70 chats on daily basis. Provided with exponential customer service to existing as well as new customers. Provided with complete information about the product and convinced customers to place an order. Walked customers through the online order...
Onlince Chat Representative @ Etech Global Services As OCR worked in high volume inbound chat process for NutriSystem campaign. Handled 50-70 chats on daily basis. Provided with exponential customer service to existing as well as new customers. Provided with complete information about the product and convinced customers to place an order. Walked customers through the online order process and navigated through the website to complete the order process. Provided customer service to existing customers regarding their payment issues, order status, shipmnent tracking information, customization of new order etc. From May 2012 to December 2012 (8 months) Director Global Sales Operations @ Provitious Technologies - Excellence Beyond Perfection Provitious Technologies is committed to offer value to the customers. We implement best practices and leverage technology to provide cost-efficient and high-quality IT solutions to deliver satisfactory results. Provitious Technologies is a leading firm based in India. Seasoned skills, a strong foothold of effective, innovative ideas, and ability to deliver a solution with utmost perfection drives us vociferously in the thriving global market. Our decade of experience, unparalleled technical skills and ideal strategies will surely upgrade your business. We have provided our clientele with best and affordable services; we are the masters in delivering effective solutions. Ahmedabad Area, IndiaInformation Technology Analyst @ Optimal Infosystems Inc. - Resources for an Extraordinary IT Career Managed team of 7 recruiters and looked after delivery of the candidates.Acquired accounts like State of GA, State or AR, State of CO, State of IA, Baker Hughes thought MSP.Engaged with client for generation new business.Gathered requirements from client and explained to the recruiters.Helped recruiters to source and close profiles.Participated in Govt RFP and RFI for staffing business.Provided training to freshers' recruiters. From August 2016 to April 2018 (1 year 9 months) Greater New York City AreaSr. System Analyst @ eTeam From August 2014 to August 2016 (2 years 1 month) South Plainfield, NJBusiness System Analyst @ Collabera From June 2013 to July 2014 (1 year 2 months) Morristown, NJAssociate Software Engineer @ Goedecke and Associates From December 2012 to April 2013 (5 months)
Etech Global Services
Onlince Chat Representative
May 2012 to December 2012
Provitious Technologies - Excellence Beyond Perfection
Director Global Sales Operations
Ahmedabad Area, India
Optimal Infosystems Inc. - Resources for an Extraordinary IT Career
Information Technology Analyst
August 2016 to April 2018
Greater New York City Area
eTeam
Sr. System Analyst
August 2014 to August 2016
South Plainfield, NJ
Collabera
Business System Analyst
June 2013 to July 2014
Morristown, NJ
Goedecke and Associates
Associate Software Engineer
December 2012 to April 2013
As OCR worked in high volume inbound chat process for NutriSystem campaign. Handled 50-70 chats on daily basis. Provided with exponential customer service to existing as well as new customers. Provided with complete information about the product and convinced customers to place an order. Walked customers through the online order process and navigated through the website to... As OCR worked in high volume inbound chat process for NutriSystem campaign. Handled 50-70 chats on daily basis. Provided with exponential customer service to existing as well as new customers. Provided with complete information about the product and convinced customers to place an order. Walked customers through the online order process and navigated through the website to complete the order process. Provided customer service to existing customers regarding their payment issues, order status, shipmnent tracking information, customization of new order etc.
What company does Swapnil Shah work for?
Swapnil Shah works for Etech Global Services
What is Swapnil Shah's role at Etech Global Services?
Swapnil Shah is Onlince Chat Representative
What industry does Swapnil Shah work in?
Swapnil Shah works in the Information Technology and Services industry.
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