HR Director at Signature Senior Lifestyle Limited
Roffey, West Sussex, United Kingdom
HR Business Partner - Residential Care Services
June 2014 to Present
Close Brothers Asset Management
Associate HR Business Partner
March 2014 to June 2014
April 2012 to March 2014
Sussex Community NHS Trust
Senior HR Advisor
April 2011 to April 2012
Human Resources Manager
August 2009 to March 2011
July 2002 to July 2009
East Sussex National Golf Club
Corporate Events & Hospitality Manager
June 2001 to July 2002
What company does Suzanne Ratcliffe work for?
Suzanne Ratcliffe works for Care UK
What is Suzanne Ratcliffe's role at Care UK?
Suzanne Ratcliffe is HR Business Partner - Residential Care Services
What industry does Suzanne Ratcliffe work in?
Suzanne Ratcliffe works in the Hospital & Health Care industry.
I am a highly experienced Human Resources Generalist with a strategic understanding of HRM, business, technical issues and organisational change. I have devised and implemented coherent HR strategies in both Public & Private sector globally, whilst improving internal procedures within demanding environments. I have a strong understanding of Employment legislation and experience handling a raft of employee relations issues. During my time at Westcon & more recently at Close Brothers I have been involved in Job evaluation, restructures and redundancy. I enjoy providing advice on complex employee relations issues to line managers and have devised managerial training segments to include (but not limited to) handling sickness absence, change and effective recruitment practice. In the last 5 years I have demonstrated & developed the following:- • Delivered successful recruitment processes through developing strong business relationships with reputable agency partners, utilising social media networking sites, resulting in a combined saving of £800k. • Devised & implemented innovative employee engagement strategies including new corporate employee handbooks; updated policies and procedures and revitalised employee on-boarding programmes based around the company’s core values. • Implemented an online portal to educate & enable manager/team leaders in the areas of personnel & development (appraisals, reward & retention, performance management, disciplinary & grievance handling) • Experienced preparing Tribunal responses. • Sourced & consolidated company benefits contracts saving over £200k in annual policy renewals and reducing contracts from 6 to 3 (over a 12 month period)HR Business Partner - Residential Care Services @ From June 2014 to Present (1 year 7 months) Associate HR Business Partner @ Fixed Term Contract supporting Annual Compensation Review and other short term projects. From March 2014 to June 2014 (4 months) HR Manager @ Westcon Group is a global value-added distributor of category-leading unified communications, network infrastructure, data centre and security solutions with a worldwide network of specialty resellers. I managed the HR function for the UK business reporting to the EMEA HR Director. • Responsible for developing; advising on and implementing policies relating to the effective use of personnel within the UK/European workforce, on issues such as working conditions; performance management, equal opportunities, disciplinary procedures and absence management. • Working closely with departments, assisting line managers to understand and implement policies and procedures. • Promoting equality and diversity as part of the culture of the organisation. • Recruiting staff - developing job descriptions and person specifications, preparing job adverts, checking application forms, shortlisting, interviewing and selecting candidates. • Redeveloped & reissued staff handbook in eBook format for easy access & reference across various technology platforms. • Advising lead on EMEA wide pay and other remuneration issues, including promotion and benefits and undertaking annual salary reviews. • Negotiating with staff on issues relating to pay and conditions. • Interpreting and advising on employment law. • Dealing with grievances and implementing disciplinary procedures. • Developing with line managers HR planning strategies which consider immediate and long-term staff requirements. • Planning and delivering training, including inductions for new and existing staff. From April 2012 to March 2014 (2 years) Senior HR Advisor @ Sussex Community NHS Trust needed to undergo substantial organisational, structural & service specific changes in response to national commissioning lead requirements. I was brought in to work in a small HR team supporting Adult Services across the trust. • Provided a comprehensive day-to-day Human Resources service, covering the full range of Human Resource related issues, to meet the needs of the Trust and staff. • Provision of workforce information to Managers • Dealt with a range of employee relations queries in accordance with the Trust’s HR policies and terms and conditions of employment for staff; using initiative to deal with queries within Trust policies and procedures, such issues were often sensitive or contentious and required tact and/or persuasive skills in order to gain the co-operation of Line Managers to reach a resolution. • Supported and coached managers in employee relations matters which including recruitment, disciplinary matters, attendance & long-term absence management and team restructuring. Also supported investigating officers. • Advised Managers on the recruitment and selection of staff, including job advertisement design, e-recruitment, job descriptions and person specifications, assessment methods and selection procedure. Liaised with external recruitment providers to ensure recruitment timescales were met. Acted as best practice Advisor to recruitment panels. From April 2011 to April 2012 (1 year 1 month) Human Resources Manager @ Rejuvenated the HR function on site: improving employee communications, recruitment & retention. Streamlined the recruitment process resulting in cost savings of over £780k per annum. Produced a comprehensive induction plan. Introduced ‘entry’ interviews. Project managed a site wide consultation process consolidating terms & conditions of employment resulting in cost savings of over £300k per annum. Successfully recruited 65 nursing staff in six months. Developed clearer timesheets and altered site policy to ensure fairness and transparency. From August 2009 to March 2011 (1 year 8 months) Personnel Officer @ A mid-price American cruise line with 16 vessels providing cruise holidays to all seven continents. The ships range from 600 to 3,500 passenger capacity operating with between 300 and 1800 crew members respectively. • Performing a personnel/Human Resources function for 1800 crew members on-board, ensured Fleet Personnel Policies & Procedures were adhered to. • Organized and managed Full Crew Department of Homeland Security US Customs and Border Protection Inspections. • Prepared all crew immigration and customs documentation and ensured that the appropriate port officials received the required documents. • Ensured full compliance with ships safety & Maritime Coastguard Association certification requirements. • Provided guidance and counselling, as required. • Ran & administered induction program for new recruits. • Managed teams of between 5-20 staff in Pursers department. From July 2002 to July 2009 (7 years 1 month) Corporate Events & Hospitality Manager @ Managed the reservations department/reception Organised and coordinated all functions; Corporate Events, Golf Days, Conferences, Banquets, Weddings & Charity Functions Managed advertising campaigns, open days & wedding fayres From June 2001 to July 2002 (1 year 2 months) Suzanne Ratcliffe is skilled in: Employee Relations, Performance Management, Recruiting, Talent Management, Human Resources, Employee Engagement, HR Policies, Personnel Management, Succession Planning, Organizational Development, Change Management, Talent Acquisition, HRIS, Coaching, Employment Law
Extraversion (E), Intuition (N), Feeling (F), Judging (J)
2 year(s), 1 month(s)
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