Susana Fernandez's Email Addresses & Phone Numbers

Having worked in Customer Service / Supply Chain Management for over 10 years, I have developed a wide range of skills utilising my excellent interpersonal and organisational skills, as well as my language skills. In my previous roles, I have taken charge of 17 direct reports across several business functions including Customer Service, Materials Mgmt, Logistics and...

Having worked in Customer Service / Supply Chain Management for over 10 years, I have developed a wide range of skills utilising my excellent interpersonal and organisational skills, as well as my language skills. In my previous roles, I have taken charge of 17 direct reports across several business functions including Customer Service, Materials Mgmt, Logistics and S&OP and have formed a cohesive and versatile team that helped the company achieve overall objectives. Specialties:Customer focus (e.g. improved Customer Delivery Performance from average 23% to average exceeding 95%) Reduction of Inventory (e.g. Finished Goods Inventory from over $2.5m down to $400k) Introduction of procedures which directly contributed to reduction of arrears, reduction of POD requests and maximising salesPlant Manager @ Started as Materials Manager and was promoted to Plant Manager in January 2015 From January 2015 to Present (10 months) Lydney, UKMaterials Manager @ With effect from 29th June 2013, the business of Federal-Mogul’s camshaft castings operation at Lydney, UK, was acquired by JD Norman Lydney Ltd, a subsidiary of JD Norman Industries Inc. I continue to have operational responsibility for the entire supply chain including Customer Service, Inventory, Forecasting/S&OP, Material Planning, Logistics and Warehouses. From July 2013 to December 2014 (1 year 6 months) Lydney, UKSupply Chain Manager @ Operational responsibility for the entire Supply Chain including Customer Service, Inventory, Forecasting/S&OP, Material Planning, Logistics and Warehouses. Leading the Supply Chain Team during ramp up phase of increased sales in 2012 (60% up to previous year) by: • implementing S&OP process to improve material and production planning • implementing forecast trackers for suppliers to ensure material availability during ramp up phase and full increased volume • implementing MRP system to automate schedules to supplier • introduce Kanban system on major raw material components • reduce Finished Goods Inventory by 60% From January 2012 to June 2013 (1 year 6 months) Lydney, UKSupply Chain Manager @ Total operational responsibility for the entire Supply Chain including Customer Service, Material Planning, Logistics, Warehouses, S&OP and the entire European Inventory. From March 2010 to December 2011 (1 year 10 months) Cwmbran, UKCustomer Liaison Manager @ Manager of a team of 17 across several business functions including Customer Service and Despatch. Reporting to the Supply Chain Manager for a $100M business, I initiated several process improvements and customer relation improvements From October 2007 to March 2010 (2 years 6 months) Cwmbran, UKCustomer Liaison and Scheduling Manager @ Managed all aspects of customer relations for a $140M business, utilising my fluent knowledge of several languages to resolve customer concerns and assist other departments in resolving customer issues, as well as being in charge of all administrative tasks of the Logistics Department and supervised the Despatch and Stores personnel. From August 2001 to October 2007 (6 years 3 months) Maesteg, UKSenior Secretary to the President\ @ Working in the most senior office of the Bank, I was accustomed to dealing with High Level VIPs, Board Members, Diplomats, NGO representatives, Media (National & International) etc., taking full advantage of my language skills. On a daily basis I handled highly confidential data, under pressure and working to strict deadlines. From December 1996 to September 2000 (3 years 10 months) London, UKBA (Hons), European Business Management @ University of Wales Institute, Cardiff From 2000 to 2001 European Secretary, International Business/Trade/Commerce @ Euro Akademie From 1992 to 1995 Abitur, English, French, Maths, Educational Science @ Ursulinengymnasium, Koeln From 1985 to 1992 Susana Fernandez is skilled in: • Computer literate..., • Applied fluency in..., • Basic knowledge of..., MRP, Supply Chain Management, Supply Chain, Logistics, Production Planning, Materials Management, Process Improvement, Automotive, Six Sigma