Susan Yardley's Email & Phone Number

💼 Past Experience

Susan Yardley has been working in the hospitality industry for more than 10 years. As Spa and Salon Manager at Steiner Leisure Limited from November 2008 to August 2011, she was responsible for Hotels, Spa experiences, and the overall management of the company. She also held the position of Spa Manager at Handpicked Hotels from October 2007 to November 2008. during this time, she was also responsible for the organization and operations of the company's spas. In addition, she also worked as a Business Manager / Group Spa Director at SensAsia Urban Spa from January 2018 to July 2020. From December 2014 to September 2016, she was also the director of Iridum Spa & Leisure, at the St. Regis Saadiyat Island resort in Dubai, United Arab Emirates. In July 2012, she left the company to take a position as an Assistant Director of Spa at Fairmont Hotels and Resorts Worldwide, Inc.

🎓 Education

Susan Yardley's education has focused in Beauty Therapy. She has a normal studio background of Beauty Therapy where she provides beauty services toinelves, adults, and children.Since starting her beauty therapy business, Susan has acquired a wealth of experience and know-how that she has can offer her clients in her current position. Susan has a clear understanding of the industry and the needs of her clients. She regularly takes the time to learn about the latest trends and developments in the beauty therapy industry so she can better cater to her patients' needs. Additionally, Susan offers her clients extensive support through her business, providing guidance and resources to ensure positive customer experiences.Susan has a thriving business that she is passionate about, and she is committed to providing her customers with the best possible service. She has a wealth of experience and knowledge that she can offer her clients in her current position, and she is dedicated to providing them with the best possible customer experience.

💡 Technical & Interpersonal Skills

Skills:People Development, Spa Management, Spa Operations, People Management, Operating Budgets, Increased Profitability, Customer Satisfaction, Customer Engagement, Customer Retention, Spa, Management, Pre-opening, Menu Development, Hospitality, Hotels, Luxury, Training, Wellness, Salons, Resorts, Coaching, Operations Management, Staff Management, Team Leadership, Leisure, Beauty Industry, Customer Service, Treatment, Budgets, Fitness, Team Building, Leadership, Hospitality Industry, Revenue Analysis, Retail, Yield Management, Pre-opening experience.Bio:From the time she was old enough, Susan wanted to help people. Her early interest was in massage, which she attended school for, but decided to focus on getting her business started. It wasn't until she met her current business partner, that she really got her start in the spa industry. Susan has worked in the business for over 10 years and has experience in a variety of positions including Salon Manager, Head Therapist, and Assistant Spa Manager. In her most recent position, she is the Director of Spa & Spa Champion Marriott International, Middle East & Africa.Susan is a strong team player and likes to think of herself as a “one hundred percent team player.” She is always looking for ways to improve her team's performance and work to join forces with her colleagues in order to achieve the best results. Susan is results driven and always looking for ways to increase the success of her business. She is also very good at communicating and containing conflict. She is often able to figure out ways to work together to achieve common goals.Susan is also very reliable and has a lot of experience working with many different types of customers. She is always up for trying new things and is always willing to take on new challenges. She is also a great listener and has the ability to take on any project with a sense of seriousness.Outside of her work, Susan enjoysRPaying her own respects, spending time with her grandchildren, volcanoes, and biking.