Steven Jones's Email Addresses & Phone Numbers

💼 Past Experience

Steven Jones's education:Steven Jones has a B.S. in Political Science from Lehigh University.Steven Jones's work experience:Lead Architect; Senior Developer - IBM Chat, Chat Bots, Transcript Analysis, Advanced Routing, Messaging & AISteven Jones is currently a Lead Architect; Senior Software Developer; Technical Lead at IBM in Greater New York City Area. Lead architect and developer of inbound messaging platform across 12+ engineers.Innovated a new multi-chat bot, deflection and navigation architecture which invites users to start their journey to AI, redirects non-sales inquiries, and covers 200+ key analytics topics. Received Outstanding Technical Achievement Award.Provided quicker closed loop customer experience feedback to offering managers and marketers as Lead Architect for patent-pending transcript analyzer tool for both human chat and chat bots. Received Manager’s Choice Award.Collaborated and communicated regularly with stakeholders to understand technical requirements and document project progress and risk.Produced relevant architecture artifacts including Architectural Overviews, Business Contexts, Use Cases, Component Diagrams, Context Diagrams, Sequence Diagrams, Architectural Decisions, and Functional & Non-Functional Requirements.Architected performance improvements impacting 50k+ web pages.Led development for chat and authenticated messaging across 50k+ IBM web pages.Architected microservice-based cloud architectures using Kubernetes, Node.js, Python, PaaS, FaaS, oAuth, NoSQL, Redis, Watson APIs (Discovery, NLU, NLC, Watson Assistant), Chat APIs (LivePerson), React. Technical Lead at ExhortAsia Solutions Pvt Ltd from October 2011 to October 2015 (4 years 1 month) in India. o Technical specialist on all projectso Solely responsible for growing customer base and increasing sales to support new operationo Developed front-end (HTML, CSS, Bootstrap, jQuery, Javascript, AngularJS)o Designed and developed back-end (PHP, Node.js, CakePHP, SQL, NoSQL)oplanned and oversaw staff training on topics including Box Model, HTML5, CSS3, Responsive, Bootstrap, jQueryounderstood customers’ individual needs and communicated those needs to fellow developerso Designed and developed time sheet and leave software for internal usage (PHP, SQL)o Mentored our office manager and developers. Computer Engineer at Destiny Associates Pvt Ltd from August 2004 to October 2015 (11 years 3 months) in Bangladesh. o Oversaw and participated in development using PHP, SQL, HTML, CSS, Bootstrap, jQueryo Planned and oversaw staff trainings on topics including but not limited to HTML5, CSS3, Responsive, jQuery, Bootstrap, AJAX, PHP, Wordpress, Joomla, Drupal, Zen Cart, OSCommerceo Oversaw Google Adwords campaigns which brought in contracts from over twelve countrieso Mentored fellow developerso Learned and became fluent in Sylheti dialect of Bengali. Pre- Professional Software Engineer at IBM from June 2000 to December 2001 (1 year 7 months) in Houston, Texas Area. o Debug

🎓 Education

Steven Jones's educational background and work readiness includes a Bachelor's Degree in Computer Engineering from Texas A&M University in 1999 and a 3.866 Magna Cum Laude degree from Texas A&M University in 2003. As a computer engineer, Steven has held several positions within the technology industry, most notably as a product manager in a software development company.Schedule:Monday 7:00pm-9:00pmTuesday 7:00pm-9:00pmWednesday 7:00pm-9:00pmThursday 7:00pm-9:00pmFriday 7:00pm-10:00pmSaturday 7:00pm-10:00pm

💡 Technical & Interpersonal Skills

Steven Jones's professional experience includes being a Lead Architect; Senior Software Developer at IBM in Greater New York City Area; Technical Lead at IBM in Greater New York City Area; and Manager at ExhortAsia Solutions Pvt Ltd from October 2011 to October 2015. In these roles, Steven led and/or developed numerous features and technologies for the company's customers.Steven is also a registered software engineer and has experiencedebugging Linux kernel patches and porting C++ code and Make files to Linux. On the technical side, he has also been involved in concurrently developing and overseeing staff training on topics including Box Model, HTML5, CSS3, Responsive, Bootstrap, jQuery, and more. Steven has also been successful in Oversaw and participated in development using PHP, SQL, HTML, CSS, Bootstrap, jQuery, Bootstrap, AJAX, PHP, Wordpress, Joomla, Drupal, Zen Cart, OSCommerce, and more.In his personal life, Steven is a married father of two. He currently resides in Newark, New Jersey.