A conscientious and hard-working individual with senior management, service delivery management and all-round IT management experience. Proven experience and knowledge of ITIL, infrastructure and development and a degree-level education. I have lead orgnisations through the NCC ITDA accreditation process and in one instance me and my team where recognised as the first engineering company to achieve the accreditation. We successfully retained this accreditation for the last 2 years. I was the UK coordinator for the IS manager community for SAFRAN which enabled me to develop UK local strategy, push back to SAFRAN for changes and lead the UK companies through various integration projects; mobility, centralised data centre, etc I am ILM Level 5 qualified and have skills as a trainer. During my career I have gained experience and skills in a number of areas within the IT Management including: • Solid skills and experience in service delivery, project management, strategy definition, supplier management, budget management, information analysis, performance monitoring, mentoring, recruitment and team leading / department management • Knowledge of implementing, monitoring and reporting on KPI / SLA / OLA performance • Experience of working within a range of business sectors; IT services, manufacturing (high volume low value and low volume high value companies), vehicle rental and financial sector • Integration into a global IT services framework (application, services and team) • Manage risk • Strategy development and implementation

IT Manager @ I'm currently responsible for all IT-related systems, processes and infrastructure. I lead a team of 6 with a 4/2 split of developers and infrastructure. I have recently introduced new procedures where lacking, develop a comprehensive disaster recovery proposal so that the RTO/RPO targets are achieved. Other projects include mobile device management, infrastructure improvements and bringing a new philosophy to the team regarding maintenance server planning and maintenance. Also introduced include incident reporting and project design methodology (prince 2 as a framework) I regularly liaise with the senior management discussing and prioritising workload and objectives. I developed an IT strategy (1st to the business) to map out the next 3-5 years for the IT function. From May 2015 to Present (8 months) Head of ICT @ I currently lead the ICT team at IESA which consists of Servicedesk/Infrastructure, Development and Data/MI. A number of key processes have been implemented to bring structure and control; change management, development specifications, project management....Each of these provides the necessary (and varying) degrees of control. Service delivery performance has markedly improved through a restructure and re-energising of the team. ITIL is also being implemented as part of this reorganisation. Incident/Request/Change Management and Project Management are the key fundamentals being implemented Strategies are being developed to transition the ICT function from a "bespoke first" to a "repeatable, consistent" approach. From January 2015 to May 2015 (5 months) Head of Development @ From November 2014 to May 2015 (7 months) UK IS Coordinator @ I am also the UK co-ordinator for the IS Managers in a Safran-led organisation that looks at developing closer relationships between country IS managers and also closer relationships across all functions. This role also involves bringing SAFRAN initiatives to the UK but also leading and developing a strategy for the UK companies to push back to Safran. From January 2013 to October 2014 (1 year 10 months) IS Manager @ Leading a team of 8, my role covers all aspects of the IS landscape for Aircelle Burnley. I have responsibility for setting the strategic direction of the department, full budget responsibility and management of systems and infrastructure. Part of my role will be integrating the Burnley IS function into the Aircelle Group IS team so that we function as 1 team Ambassador for Aircelle in the community through the STEM initiative and also participation in presentations to local universities to publicise IS and the importance of understanding business. From January 2011 to October 2014 (3 years 10 months) Software development manager @ responsible for developing the IS Strategy for the next 5 years Strategy sees a complete modernisation of the IS Systems and infrastructure and includes a SAP implementation, Business Objects and the introduction of VMWare From March 2009 to January 2011 (1 year 11 months) IT Manager @ Main achievements at E&L are; • Took complete control of all IT for E&L Insurance. Based on same site as a school (owned by same family) and previously shared infrastructure) - this involved the implementation of several new servers, support for Microsoft Exchange and all networking infrastructure. • Project lead migration from System/36 (pre-cursor to IBM iSeries) to RPG IV • Installation and migration to a new iSeries with distinct production and development environments • Installation and configuration of additional hardware devices on IBM iSeries • Daily support for 130+ users in a high pressured, call centre environment • Automatic import of policies from the company website via JDBC and from external data sources • Integrated in-house developed AS400 application with SQL Server-based document management system to enable users to send emails from AS400 to clients and attach policy documents, etc. • Technical reference point for all aspects of IT for E&L Insurance • Introduction of email and csv functionality on the IBM iSeries; aides move away from printed reports to electronically published reports From March 2007 to March 2009 (2 years 1 month) Development Manager @ My role within Symphony was that of Software Development Team Leader. I lead a team of 8 Developers and 2 Oracle DBA’s. My current responsibilities included; • Day-to-day running of the development team • Allocation/prioritisation of work from the Business for developers • Ensuring a stable operating environment is available to the Business • Manage business concerns regarding software development • Develop/enhance standards to be used in terms of software, change management, support procedures • Technical input on different environments particularly WebSphere From April 2006 to April 2007 (1 year 1 month) Senior Analyst/Programmer @ My role within Arriva was that of leading the development team. I had a team of 3 Analyst/Programmers. My main responsibilities were; • Development and support of in-house developed Vehicle Rental system (iSeries based) • Development and support of in-house developed Group fleet system (MS Windows based) • Development and maintenance of Websphere application (Application Servers and Java) • Staff development and training • Technical lead on projects During my time at Arriva I feel I improved the following areas; • Application development procedures in terms of environments in which my team work, specific test environments (replica of the production environment and a development only environment) • Technical awareness of my team. This has been achieved through team training or one-on-one sessions. Technical awareness of my team has improved in terms of use/knowledge of iSeries commands and architecture and also PC-based Windows environment knowledge • Testing and go-live procedures • Application support procedures • Move from applications being installed and managed on individual users PC’s to a server-based application. This has improved the ability of my team to manage and support the application in terms of deploying application fixes and updates quickly and easily. • Created several User Groups to act as the figureheads for designing and mapping out the future plans for WebSphere development I managed the development of Websphere both for internally (development and User Groups) and external resources. From 2004 to 2006 (2 years) Senior Technical Support Specialist @ From 2003 to March 2004 (1 year) IT Manager (Contract) @ Responsible for the infrastruture/systems during a migration to SAP. I was responsible for ensuring the current ERP (JBA) and associated functions were kept functioning. I was also responsible for refreshing the majority of the PC and network infrastructure Introduced file and print servers to the organisation and also a linux based proxy From August 2002 to August 2003 (1 year 1 month) Analyst/Programmer @ Development of PRMS ERP system Development of JBA System 21 Introduction of Talent CRM system From 1999 to 2002 (3 years) Helpdesk Manager @ From 1996 to 1998 (2 years) IT Work Experience @ Work experience from university. Learnt AS400 and RPG From July 1994 to July 1995 (1 year 1 month) Wigan, United Kingdom

BSC Computing, Computing @ The Manchester Metropolitan University From 1991 to 1996 BSC Computing, Computing @ Manchester Metropolitan University From 1991 to 1995 Steve Simpson is skilled in: IBM iSeries, SQL Server, Strategy Development, Software Development, Web Development, Project Implementation, ILM, Lean Sigma, Customer Relations, Team Leadership, Technical Leadership, Restructuring, IT Strategy, IT Management, IT Service Management