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Steve Lum

DevOps Engineer @ Paxata

Senior Site Reliability Engineer at SignalFx, a Splunk company

San Bruno, California, United States

Ranked #793 out of 15,860 for DevOps Engineer in California

Section title

Steve Lum's Email Addresses & Phone Numbers

Steve Lum's Work Experience


DevOps Engineer

June 2015 to Present

Tempo AI

Senior Operations Engineer

May 2013 to June 2015


Senior Operations Engineer

April 2010 to May 2013

Steve Lum's Education

San Jose State University

Bachelor of Science (BS) Management Information Systems General

1996 to 2001

Capuchino High School

1993 to 1996

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About Steve Lum's Current Company


Frequently Asked Questions about Steve Lum

What company does Steve Lum work for?

Steve Lum works for Paxata

What is Steve Lum's role at Paxata?

Steve Lum is DevOps Engineer

What is Steve Lum's personal email address?

Steve Lum's personal email address is s****[email protected]

What is Steve Lum's business email address?

Steve Lum's business email addresses are not available

What is Steve Lum's Phone Number?

Steve Lum's phone (213) ***-*233

What industry does Steve Lum work in?

Steve Lum works in the Information Technology and Services industry.

About Steve Lum

📖 Summary

Over 12 years of experience in scaling web applications, linux systems administration and network engineering. I am passionate about automating processes, continuous integration, and hardening all aspects of infrastructure. Work Smarter, Not Harder. Experience automating both cloud-based and private environments using tools such as Opscode Chef and Shell Scripts. Highly motivated self-starter. Interested in building tools that provide automation and efficiency. Able to work self-directed or in a group.DevOps Engineer @ From June 2015 to Present (7 months) Senior Operations Engineer @ Responsible for Build and Release tools. Collaborate with different engineering groups to refine build, test, and release practices. Created tools in ruby and shell scripts to handle backup and recovery process. Wrote software programs in Ruby to query user info from various data sources to compile statistics reports. Create new tools to automate deployment process. Responsible for deploying build out to all environments (Dev, QA, Production). Create and maintain Chef Cookbooks used for Configuration Management. Wrote Unit Tests for Chef Cookbooks. Utilized Vagrant as part of workflow to test Chef changes. Responsible for monitoring systems. Work with different Engineering Groups to ensure code changes and Ops procedures are aligned. Participate in on-call rotation Create new monitoring service checks. Responsible for graphing tools to collect metrics on application / system health and performance. Setup EC2 Auto Scaling Groups to dynamically grow production clusters. Maintain Cassandra clusters. Maintain ElasticSearch clusters. Setup centralized logging for all servers to provide an easier method of searching through logs. Migrated Hadoop MapReduce jobs to AWS Elastic MapReduce to improve speed on data analytics jobs. Build tools to produce reports for our data scientists/product managers. Create Data Warehouse to house all data from a variety of 3rd party and internal data sources. Wrote SQL queries and Hadoop MapReduce jobs to process data. Recommend architectural changes Communicate and Document Ops procedures and changes From May 2013 to June 2015 (2 years 2 months) Senior Operations Engineer @ Responsible for managing and maintaining all environments (QA, Demo, Staging, Prod) of 2600hz infrastructure. Responsible for managing and maintaining all managed client environments of 2600hz. Responsible for all build tools, (Jenkins/Hudson, Github repos, build scripts). Responsible for creating and maintaining Opscode Chef cookbooks for configuration management of all environments. Used Vagrant for testing Chef Cookbook updates. Responsible for maintaining Nagios monitoring system. Create new system / service checks for Nagios. Create Deployment system to push out new builds to different internal environments and for client environments. Building and maintaining all automation systems to allow company to work more efficiently. Provide Technical Support for 2600hz Services to clients. Manage Operations Engineers. Manage QA Engineers. Wrote software tools in Ruby and Bash to assist in a variety of tasks. Responsible for assigning tasks and making sure they get completed during our 2 week sprints. Create and manage deployment tool used by both internal staff and external customers. Created dashboards to view cluster status and statistics. Setup graphing tools to collect metrics and statistics of 2600hz systems and services. Work on projects for 2600hz clients. Troubleshoot voip / freeswitch issues. From April 2010 to May 2013 (3 years 2 months) Systems Administrator @ Manage and monitor EGI Infrastructure. Create new monitoring alerts and service checks. Manage Cisco routers and switches. Configure BGP, VLAN, and OSPF on network hardware. Provide Technical Support to EGI customers. Deploy physical servers for clients. Wrote software tools to handle daily tasks. Created python scripts to automate configuring network hardware. From February 2010 to August 2010 (7 months) IT Consultant @ Provided IT support to small businesses. Provided support on Windows and Linux clients and servers. Setup small office networks. Established some type of data backup routine. Configured firewalls and other network equipment. From October 2009 to May 2010 (8 months) Systems Administrator @ Managed all system environments of Scan Alert services. Monitored services to ensure service availability. Linux Administration Debug technical issues Managed patching and upgrading security fixes, kernel updates, and software updates on production and development environment. Supported Production environment at co-location facilities in Santa Clara, Atlanta, Seattle, and Tokyo. Production environment consisted of about 160 servers spread out worldwide. Managed network hardware in production environment, including F5 load balancers, Cisco PIX firewalls, Nokia firewalls, Cisco routers and switches. Supported Development and QA environments labs. Built dev and qa servers for both groups, utilizing VMWare appliances running on VMWare ESX servers. Maintained kickstart environment. Responsible for new appliance server deployments. From March 2008 to July 2008 (5 months) Technical Account Manager @ Provided technical support for Fortinet product line of Unified Threat Management appliances, Email Security, Centralized Management, and Centralized Reporting devices. Managed customer relationship and ensured customer issues were answered and resolved in timely matter. Provided weekly and monthly status reports. Conducted weekly customer calls to manage customer relationship, expectations, and also provide updates on current open technical issues. Worked with engineering groups to resolve customer issues. Acted as a customer advocate and pushed issues to resolution. Provided Level 3 technical support for Fortinet TAC escalation issues. Managed test and customer reproduction lab. Managed VMware Virtualization environment to facilitate replication of customer issues. Assisted clients in hardware/software selection process. From June 2007 to December 2007 (7 months) Systems Engineer @ Provided Pre and Post Sales support. Managed staff augmentation projects. Projects included work as Unix/Windows System Administration, refining Netbackup environments and backup policy, and Network Security. Managed test and customer reproduction lab. Managed VMware Virtualization environment to facilitate replication of customer issues. Provided support for post sales implementation projects. Implementation projects ranged from coordinating and managing the migration of data centers, setting up new backup environment, installing new SAN or NAS environment, coordinating and managing the upgrade of system components across many different hardware platforms, implementation of network hardware and network security appliances into customer production network. Provided review of outgoing statement of work proposals and project implementation proposals. Architected and designed implementation projects to satisfy customer requirements. Assisted clients in hardware/software selection process. From November 2004 to June 2007 (2 years 8 months) Senior Systems Administrator @ Primary responsibilities included maintaining and troubleshooting Riverstone worldwide network infrastructure. Setup and maintained multi-home BGP peering with separate ISPs. Monitored network links and network devices on corporate network to ensure network availability and performance. Maintained CheckPoint Firewalls for network security. Setup and resolved issues for Checkpoint VPN client users. Supporting and maintaining UNIX end users. Responsible for over UNIX and Linux workstations and servers. Setup Jumpstart/Kickstart servers for building of new UNIX/Linux workstations. Setup Norton Ghost server for imaging new Windows PCs. Also responsible for NetApp Filers in various office locations. Performed backups of UNIX clients, UNIX servers, Windows Servers, and NetApp Filers using Veritas NetBackup. Performed network security monitoring using a variety of tools such as sniffer, snoop, snort, and tcpdump. Setup ACL’s on network devices to limit access to only acceptable business traffic. Managed Exchange Server, Windows 2000/2003 Server, and Active Directory environment. Managed EMC CX300 array with Navisphere and Powerpath. From April 2002 to October 2004 (2 years 7 months) Systems Administrator @ Provided pre/post-sales support of network bandwidth monitoring and shaping devices. Setup Cisco routers for lab and production use. Setup and maintained Cisco PIX firewall on corporate network. Maintained network lab for interoperability testing for support issues. Setup, troubleshoot, and maintain NT, 2000, Solaris, Linux servers and workstations. Developed and maintained corporate website, internal sales and technical support website, and restricted-access corporate partner website. Develop web application to reduce amount of manual paperwork created and used in customer registration process. Administer corporate Email, DNS, and Web servers. Implement remote management tools such as PCAnywhere, MS Terminal Services, and SSH. Dealt with external vendors/service providers in purchasing decisions and negotiations. Provided desktop support for both employees in Santa Clara and also Regional Sales Managers and System Engineers at remote corporate locations around the world. Upgraded and migrated corporate WAN Lines. From February 2000 to December 2001 (1 year 11 months) Systems Administrator @ Provided Network Administration. Implement network security measures. Created inventory database of company’s computer hardware and software. Provide user access to Visual Source Safe directories. Maintained company network infrastructure. Configured network services such as DNS, WINS, DHCP, and Email. Administer Exchange 5.5 Server. Responsible for monitoring and troubleshooting corporate network. Provided support for both Linux and Windows workstations and servers. Setup VPN to allow remote users to access internal network resources from home. Also maintained dialup server for remote users. From November 1999 to February 2000 (4 months) Bachelor of Science (BS), Management Information Systems, General @ San Jose State University From 1996 to 2001 Capuchino High School From 1993 to 1996 Steve Lum is skilled in: Linux System Administration, Ruby, Chef, Release Engineering, Building Automation, Jenkins, Configuration Management, Bash, Cisco IOS, Network Administration, Network Security, System Architecture, Network Architecture, BGP, OSPF

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In a nutshell

Steve Lum's Personality Type

Introversion (I), Intuition (N), Thinking (T), Judging (J)

Average Tenure

1 year(s), 5 month(s)

Steve Lum's Willingness to Change Jobs



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