Image of Sterling Kelley

Sterling Kelley

Service Desk Analyst II @ Starbucks

Full Stack Engineer at Amazon Web Services

Seattle, Washington, United States

Ranked #213 out of 4,261 for Service Desk Analyst II in Washington

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Sterling Kelley's Email Addresses & Phone Numbers

Sterling Kelley's Work Experience

Starbucks

Service Desk Analyst II

March 2015 to Present

Greater Seattle Area

Sterling Kelley's Education

Arizona State University

Bachelor of Science (B.S.) Information Technology

2015 to 2017

Chattahoochee Technical College

Associate of Arts and Sciences (AAS) Computer and Information Systems Security/Information Assurance

2013 to 2015

Southern Polytechnic State University

Mechatronics Robotics and Automation Engineering

2008 to 2010

Sterling Kelley's Professional Skills Radar Chart

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Based on our findings, Sterling Kelley is ...

56% Left Brained
44% Right Brained

Sterling Kelley's Estimated Salary Range

About Sterling Kelley's Current Company

Starbucks

• Current subject matter expert on Teavana retail technology • Facilitated the integration of Teavana support into existing Starbucks IT groups including the Enterprise Help Desk and Retail Network groups • Developed over 100 knowledge base articles for Teavana stores allowing over 90% of reported incidents to be resolved by tier I help desk analysts • Provide...

Frequently Asked Questions about Sterling Kelley

What company does Sterling Kelley work for?

Sterling Kelley works for Starbucks


What is Sterling Kelley's role at Starbucks?

Sterling Kelley is Service Desk Analyst II


What is Sterling Kelley's personal email address?

Sterling Kelley's personal email address is s****[email protected]


What is Sterling Kelley's business email address?

Sterling Kelley's business email addresses are not available


What is Sterling Kelley's Phone Number?

Sterling Kelley's phone (206) ***-*300


What industry does Sterling Kelley work in?

Sterling Kelley works in the Information Technology and Services industry.


Who are Sterling Kelley's colleagues?

Sterling Kelley's colleagues are Saur ☁, Nehil Shah, Mohit Agarwal, ROHAN RAIZADA, Glenn Gore, Bojan Keca, Georgia Psyllidou, Anat Thaler, Deepak Nandihalli, and Jeremy Ringuette


About Sterling Kelley

📖 Summary

Service Desk Analyst II @ • Current subject matter expert on Teavana retail technology • Facilitated the integration of Teavana support into existing Starbucks IT groups including the Enterprise Help Desk and Retail Network groups • Developed over 100 knowledge base articles for Teavana stores allowing over 90% of reported incidents to be resolved by tier I help desk analysts • Provide senior level support for over 8,500 Starbucks and Teavana retail stores in North America and the United Kingdom and over 200,000 partners globally • Provide guidance and assistance for tier 1 help desk analysts • Created detailed training material to assist with familiarizing help desk analysts with Teavana technology From March 2015 to Present (10 months) Greater Seattle AreaBachelor of Science (B.S.), Information Technology @ Arizona State University From 2015 to 2017 Associate of Arts and Sciences (AAS), Computer and Information Systems Security/Information Assurance @ Chattahoochee Technical College From 2013 to 2015 Mechatronics, Robotics, and Automation Engineering @ Southern Polytechnic State University From 2008 to 2010 Sterling Kelley is skilled in: Active Directory, Cisco IOS, DHCP, Linux, Microsoft Exchange, Microsoft Office, SQL, TCP/IP, VMware, Windows 7, Windows XP Pro, Computer Hardware, Computer Maintenance, Computer Repair, Critical Thinking


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In a nutshell

Sterling Kelley's Personality Type

Introversion (I), Intuition (N), Thinking (T), Judging (J)

Average Tenure

0 year(s), 10 month(s)

Sterling Kelley's Willingness to Change Jobs

Unlikely

Likely

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