A versatile, self-motivated results driven professional with excellent interpersonal skills and over 20 years of industry experience gained from both the public and private sectors. An effective proven leader, who builds high performing teams; a natural motivator and mentor who thrives in environments requiring big picture thinking and high level strategic direction. He is able to effectively align business requirements and technology to enable efficiencies, drive down costs and accelerate performance while enabling strategic flexibility for the customer. A good communicator, able to effectively convey the most technical of topics in terms the customer understands and can feel comfortable with. Organisational, technological and service transformation success, by implementing new technology and ITIL processes while driving forward the need for change. Steve is a firm believer that technology should always be a business enabler, never a hindrance, and that people are one of the most important parts of any IT infrastructure. He applies this philosophy to all aspects of his work. Specialties: IT Operations Management • IT Transformation and Organisational Development • Strategic Consulting including business planning & technology strategy development • Stakeholder Management • Storage strategy • ITIL implementation • ITIL based infrastructure analysis • Technical Consultancy • Technology Innovation • CLARiiON • VMware • Virtualisation • Cloud

IT Services Manager (Deputy Head of IT) @ As the Trust’s IT Services Manager I have full professional accountability for the operational management and development of the Trust’s IT services and related services. I’m responsible at a senior level for all aspects of the design, development and provision of IT services within the Trust where the measures of success depend on achieving clearly stated business/financial goals as well as on successful technical implementation and use of data and technologies. The role was created to have a substantial impact on the operating efficiency of the Trust through the use of technologies and supporting services; demonstrating the contribution that technology can make to Trust objectives, defining strategy, validating business needs, taking into account the opportunities afforded by technology developments coupled with the implications of change on Trust services and all stakeholders. I take a lead role in the implementation of our IT strategy, specifically the infrastructure and corporate IT programme portfolio, reporting to senior stakeholders on issues and risks. Part of my role is to ensure that robust contingency, risk management, and business continuity plans are in place for the Trust’s IT services and that these are aligned with and support the Trust’s general business continuity plans. Perhaps the biggest challenge I’ve been set is the transformation of the IT service to the point where it can deliver a single, seamless high quality service across the Trust, ultimately leading to a continuous service improvement culture which will ensure that we can continue to evolve in line with the changing Trust environment whilst supporting effective business change. I’m accountable for the professional/personal development and operational performance of 27 members of staff split between 5 teams. Our services support 7000 members of Trust staff across 12 different locations. From February 2013 to Present (2 years 9 months) Norwich, United KingdomIT Operations Manager @ As IT Operations Manager I’m responsible for the provision and development of IT support services and infrastructure for office2office plc. This includes all management activities relating to operational support staff (Service Desk, Technical Support & Infrastructure Teams) totalling 10 people, including their personal development and operational performance. My teams provide IT support and technical services for 6 divisions of office2office plc. spread over multiple locations within the UK and Northern Ireland. Responsible for ensuring the development of processes, policies and technical strategies, including responsibility for making decisions relating to IT service changes that may have high adverse operational impact on an infrastructure that helped to generate in excess of £200 million in revenue last year. Accountable for the delivery of projects, infrastructure initiatives and the provision of services within agreed SLAs. Successes: technical infrastructure refresh, implemented ITIL Incident Management and defined new SLAs with the business, moved key business services to cloud providers, set up a new Service Desk including the installation of a new Service Desk system - Vivantio, service quality improvements, moved the company’s core ERP system to colocation facilities in London, WAN network migration to a 3rd party supplier. From September 2011 to February 2013 (1 year 6 months) Norwich, United KingdomInfrastructure Operations Manager @ As Infrastructure Operations Manager (IOM) I form part of the IT Leadership team and report directly to the Deputy Director of IT. I am accountable for the provision and support of all IT services to the Trust across all sites and clinical divisions. This includes all man management activities relating to operational support staff (Service Desk, Technical Support & Infrastructure Teams, totalling 15 people) within the IT Department, including their personal development and operational performance. I’m also responsible for ensuring the development of processes, policies and technical strategies. Maintaining a consistent approach across the operational IT services, including responsibility for making decisions relating to IT service changes that may have high adverse operational impact if incorrect and, where necessary, make recommendations to the appropriate Board(s). From April 2009 to September 2011 (2 years 6 months) Technical Infrastructure Specialist @ The Infrastructure Team provides technical design, consultancy and support services for the Trust. Leading on technical issues relating to the day-to-day delivery of the Trust’s IT operational services, while developing and maintaining standards for the Trust’s infrastructure and associated systems in line with (NHS) best practice. Providing technical project management when needed. Working within a Hospital brings new meaning to service availability, continuity and support, as broken systems can have a direct adverse impact on the care we provide for our community. From March 2007 to April 2009 (2 years 2 months) Infrastructure & Communication Technology Specialist @ Working for a startup company I had a very diverse and challenging role which I really enjoyed, covering such things as IT strategy, technical design work and supplier management to name just a few. Health Dialog was setting up their first European presence here in the UK. They required a Technical Specialist who could implement technology, process and procedure in accordance with best practice guidelines, and who could also manage infrastructure projects both in the UK and the USA. Initially I helped to setup and maintain the UK base of operations, then moved on to providing infrastructure design solutions and technical support for both the UK and the USA, sometimes managing project teams of between 3 and 5 people across 3 different time zones. I provided technical support for the following locations: Cambridge (UK), Boston, Pittsburgh, Denver, Portland, San Antonio, Watertown Data Centre and Manchester (USA) From January 2006 to May 2007 (1 year 5 months) Infrastructure Technical Specialist @ The Configuration Management Team provided a number of services focused around the creation, provision, management and support of the IT Managed Service for Norwich Union (now Aviva), across both the UK and Northern Ireland. Providing technical consultancy for large-scale projects, proof of concept work to aid in strategic decision making, creation and maintenance of a bespoke client and server build deployment mechanism, including elements of Service Improvement and Release Management. Achievements Server Virtualisation and Consolidation Project – VMware Consolidate Norwich Union’s large server base using VMware ESX Server. This included deployment and management of Microsoft and VMware products onto IBM platforms. Altiris Project Helped design and implement the Altiris deployment solution for Norwich Union’s ‘Quote Me Happy’ infrastructure. Spire Project Creation of a Windows 2003 Server managed build for deployment via Altiris across 400 IBM HS20 Blades; this was to form the foundation of the (then) new Norwich Union Citirx Environment. From May 2003 to January 2006 (2 years 9 months) Senior Technical Specialist @ Providing 3rd line technical support, maintenance and consultancy regarding Virgin Direct’s and Virgin One Account’s core business infrastructures. The delivery of technical solution documentation, including new process and procedures to help support and govern the environment. Small-scale project management. Achievements Formed part of the teams that helped design and implement the Virgin One Account (now RBS One Account) and Virgin Money's initial business infrastructures and technical support services. From October 1999 to May 2003 (3 years 8 months) Systems Controller @ Providing (24/7) technical support, project management and IT procurement for a local injection molding / manufacturing plant. From January 1997 to October 1999 (2 years 10 months)

Master of Business Administration (M.B.A.), MBA - Expected 2017 @ The Open University From 2010 to 2017 Stephen (Open) is skilled in: ITIL, IT Service Management, IT Strategy, Change Management, Management, Data Center, IT Management, Stakeholder Management, IT Operations, Project Management, Virtualization, Cloud Computing, VMware, People Management, IT Enabled Business..., Service Improvement, Process Improvement, Managed Services, System Deployment, ITIL Implementation, People Skills, Enterprise Software, Leading Change, 3rd Party Partnerships, People Development