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Stephen Dyer

Collections and Fraud Operations @ Walmart Canada Bank

Collections & Fraud Operations at Walmart Canada Bank

Toronto, Canada Area

Ranked #973 out of 19,460 for Collections and Fraud Operations in United States

Section title

Stephen Dyer's Email Addresses & Phone Numbers

Stephen Dyer's Work Experience

Walmart Canada Bank

Collections and Fraud Operations

October 2012 to Present

easyhome

Vice President, Operational Support - easyfinancial Services

August 2011 to December 2012

Virgin Mobile Canada

Director, Tier II Customer Care

April 2009 to August 2010

Stephen Dyer's Education

The Recording Workshop

Diploma Recording Engineering

1982 to 1984

Stephen Dyer's Professional Skills Radar Chart

Based on our findings, Stephen Dyer is ...

Detail-oriented
Expedient
Forward-thinking

What's on Stephen Dyer's mind?

Based on our findings, Stephen Dyer is ...

58% Left Brained
42% Right Brained

Stephen Dyer's Estimated Salary Range

About Stephen Dyer's Current Company

Walmart Canada Bank

Manage all facets of Third Party and specialty collections and Fraud Operations for Canada's fastest growing Chartered Bank. Provide vendor management and strategic leadership to Outsourced BPO vendors. Work closely with Risk Management to test and augment strategies based on real world feedback and analysis.

Frequently Asked Questions about Stephen Dyer

What company does Stephen Dyer work for?

Stephen Dyer works for Walmart Canada Bank


What is Stephen Dyer's role at Walmart Canada Bank?

Stephen Dyer is Collections and Fraud Operations


What is Stephen Dyer's personal email address?

Stephen Dyer's personal email address is s****[email protected]


What is Stephen Dyer's business email address?

Stephen Dyer's business email addresses are not available


What is Stephen Dyer's Phone Number?

Stephen Dyer's phone (416) ***-*452


What industry does Stephen Dyer work in?

Stephen Dyer works in the Financial Services industry.


About Stephen Dyer

đź“– Summary

A customer focused, results-oriented Leader with a 20-year track record of success in a broad range of roles in the financial services and telecommunications sectors. Recognized for the ability to quickly assess situations, develop new strategies and implement remedial corrective action plans to achieve corporate goals/objectives. Key strengths include maintaining clear focus and taking initiative in fast-paced, rapidly changing environments. A supportive and valued team player with excellent leadership, organizational, analytical and communication skills. CORE COMPETENCIES Leadership – Repeated success’ in Employee Satisfaction Surveys, employee development and succession planning Customer Centric – consistently successful in driving down Customer churn and improving Customer Satisfaction Survey results Results Driven – numerous awards and recognition at both the corporate level, industry level and Customer level (J.D. Power Awards)Collections and Fraud Operations @ Manage all facets of Third Party and specialty collections and Fraud Operations for Canada's fastest growing Chartered Bank. Provide vendor management and strategic leadership to Outsourced BPO vendors. Work closely with Risk Management to test and augment strategies based on real world feedback and analysis. From October 2012 to Present (3 years 3 months) Vice President, Operational Support - easyfinancial Services @ Responsible for Operational support to a Network of over 100 consumer finance branches and over 200 retail rent to own locations in Canada and the US. P&L repsonsibility for a workforce of over 1,200 employees and more than $230MM in revenues. From August 2011 to December 2012 (1 year 5 months) Director, Tier II Customer Care @ Responsible for: Responsible for the leadership and development of second and third level Customer support utilizing both internal resources, external vendor support in PEI, Moncton and Manila, as well as Tier III support from Bell Canada. Received 2009 JD Power Award for Best Customer Service in Pre-Paid, as well as Post Paid Consumer Wireless Successfully lead a team of 90 Tier II agents across 4 centres on two continents Managed all aspects of Customer troubleshooting, proactively identifying Network issues and actively driving root cause analysis and effective problem management, Billing disputes, complaints resolution, Email Customer service, Warranty processing, Direct sales processing, managing external vendor performance Recommended, designed and implemented a highly-successful complete re-engineering of Tier II support from a case driven non-customer facing organization to a live help desk with direct customer interaction and follow up Drove MTTR from 14 days to 48 hours with a point of arrival target for YE2010 of 4 hours. From April 2009 to August 2010 (1 year 5 months) Director, Network Operations and Account Management @ From 2007 to 2008 (1 year) Director, Collections @ From 2004 to 2007 (3 years) Director, Credit and Receivables Management @ From 2003 to 2004 (1 year) Director, Credit and Receivables Management @ From 2001 to 2004 (3 years) Director, Credit and Receivables @ From 2001 to 2004 (3 years) Manager, Commercial Accounts @ From 1998 to 2001 (3 years) Manager, Rogers Business Office @ From 1991 to 1998 (7 years) Diploma, Recording Engineering @ The Recording Workshop From 1982 to 1984 Stephen Dyer is skilled in: Vendor Management, Change Management, Contract Management, Mergers, Operational Support, Accounts Receivable, Customer Service Management, Team Leadership, Management, Credit Cards, Credit, Leadership, Budgets, Financial Analysis, Wireless


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In a nutshell

Stephen Dyer's Personality Type

Introversion (I), Sensing (S), Thinking (T), Judging (J)

Average Tenure

2 year(s), 8 month(s)

Stephen Dyer's Willingness to Change Jobs

Unlikely

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