Steffen Polnik's Email Addresses & Phone Numbers

📖 Summary

Manager Commercial Effectiveness Europe @ Lead a Team of 5 direct reports split into two sub teams: With 3 Commercial Coordinators, we control the product life cycle from creation till it will be erased, parallel to that the management of internal Product restrictions over the whole Portfolio is key for this role. Being a value input and support in creating documentations and product information is a additional challenge. With 2 Commercial Process Specialists, we take care about our CRM system in getting the right contend from the field, we manage changes and are creating reports and trends to support the European sales teams for their plannings. Asking and providing the necessary information from and to the field to keep the CRM ever at a high quality level. Additional to that we work on several projects to reduce cost and complexity in the Product structure and the CRM System. From July 2013 to Present (2 years 6 months) Manager Commercial Operations Europe @ Lead a Team of 4 direct reports in the day to day business with Sales and Customers, handling the Rebate, Price Approval and Raws Process. Support European Business Unit & Segment Leaders in using negotiation tools, Raw Material Data, etc. to close a successful deal in a competition sensitive Win Win Areas. Monitor and control with several tools and different steps the Pricing Process to the customer. Controlling Customer Rebates and other sales tools to increase customer relation. Communicate on a weekly base with Plastics Auditors about the Market, Price and Product trends mainly for Polycarbonate. Report on a Monthly rhythm the actual status of Pricing to the Management & BU Leaders. Arrange and control Price Increases when necessary including the creation of commercial support packages for the sales field. From September 2012 to June 2013 (10 months) Global Pricing Leader Base Resin @ Main Responsibility as for Europe but Global with the challenge that all three poles use different systems or deal with it even manually, which needs to be controlled and combined for all three poles Europe, Americas and Pacific. Work close with the field of sales to share market and customer trends fast for easy & reasonable pricing decisions. From February 2009 to September 2012 (3 years 8 months) GermanyEuropean Pricing Manager @ Lead a Team of 3 direct reports in the day to day business with Sales and Customers, handling the Rebate, Price Approval and Raws Process. Managed the New Rebate Process to a system based process incl. Several approval Levels and additional required information’s. Support European Area Managers in using negotiation tools, Raw Material Data, etc. to close a successful deal in a competition sensitive Win Win Area. Monitor and control with several tools and different steps the Pricing Process to the customer. Report on a Monthly rhythm the actual status of Pricing to the Management, President and VP. Create a KRM (Key Raw Material Overview), to create easier contracts incl. Raw Material clauses or Nigel Clauses. From June 2008 to January 2009 (8 months) NetherlandsCustomer Service Manager Germany Austria Swiss @ Lead a team of 14 direct reports with diverse nationalities as German, Dutch and Turkish. Developed and engaged the team to be proud to work with customers, ensure we ever do our best to serve their needs in alliance with the business Managed to keep the employee turnover as less as possible especially to balance the workload on a manageable level in high seasons and vacation periods. Be the interface between the Customer Service Department and all the related departments like: Material Management, Logistics, Finance, Sales and the Board. Held regular interviews in exchange with other EMEA Customer Service Departments to hire the right knowledge and personality for a sensitive and multi cultural the EMEA Customer Service Team. Visit customers in critical cases to demonstrate our encouragement in every possible way and follow the 8D process to solve claims such as Material, Pricing or Past Dues…. in a fast and repetitive way. Created, enhanced and delivered the quarterly/monthly "Consignment & VMI Estimates" for the daily walk to month close, in the sense of "Volume shipped, entered and invoiced". Ensure the team is on top of their G&O’s, keep them under control and drive them even in the exceeding area. Translate Lean Management and copy best practice from other Departments and company’s (Sinclair, Manufacturing Consultant) into the Customer Service Structure. Ensure that each Customer Service Representative follows the given structure and procedures. Reviewed the Material Refusals based on double Order Entries and built a refresher presentation create the related Training for the European team how to minimize or even avoid those. From October 2006 to May 2008 (1 year 8 months) NetherlandsGlobal Account Manager Bosch / Key Account Manager South Germany @ Management of the relationship to 25 key customers in the High-tech resin area. Arrange and control the regular visits of the customers via the Technical Marketing (ADS) and the Technicians (PDE). Implement new pricing and vendor managed inventories (VMI) at the customer. Arrange and manage internal and external presentations about resins, X-Gen, GE, etc… Find and define projects together with the customer for new products. Responsible for 10M€ Revenue with roughly 3000t Plastics Resin. Management of one Global Account (Bosch) with 1000t Plastics Resin and 4M€ Revenue From January 2003 to September 2006 (3 years 9 months) Voice Product Marketing Manager (Germany / Austria) @ Creation of an Intranet site to provide Voice Product documentation to support all sales channels in German speaking countries. Consolidation of Voice related Service Descriptions to better match company processes. Management of product launch in Austria of Free Phone service. Management of the launch of the NGNP capability in Austria. Management of the optimization of the service feature AOC. Implemented the advertising grant project with all relevant parties and inform Sales about the usage and the restrictions. From October 2000 to December 2002 (2 years 3 months) State certified data processing technician, Study for technical degree direction electronic @ August-Bebel school a technical school in Offenbach From 1993 to 1995 Steffen Polnik is skilled in: Thermoplastics, Extrusion, Polymers, Additives, Resin, Plastics, Manufacturing, Pricing, Product Marketing, Market Development, Injection Molding, Materials, Six Sigma, Coatings