VDI Systems Engineer @ From April 2015 to Present (9 months) VDI Engineer @ • Managed & assisted in the implementation of VMware Horizon 6 VDI system via Agile methodology. • Constructed\managed VDI base images, pools, virtual desktop machines. • Resolving VDI system issues during implement\pilot phase. • Mentoring tech support staff in the areas of VDI troubleshooting, implementation & best practices. • Designed change management workflows for VDI system. • Developed VDI implementation roadmap. • Created VDI administrator roles\responsibility model. • Participated in ITIL STIG GPO testing for base images. From August 2014 to April 2015 (9 months) Greater Atlanta AreaSenior VDI Engineer @ • Manages 4 global VMware 800-1000 VDI systems [v4.0 – v5.0 – v5.2] consisting of nationwide\virtual\global VDI users • Leads Level-2 engineer in areas of day to day VDI troubleshooting, VDI system maintenance, VDI s standards\best practices, & VDI local\global projects. • Technical lead & project manager responsible for migrating 3 VDI environments into VMware Horizon 5.2 View environment. • Supervised the planning, development, & execution of converting 400-500 XP VDI machines to Win7. • Executes capacity planning (VMwareView licensing – vLANs – NetApp\vMAX storage - ESX hosts) for VMware VDI 5.2 environment. • Achieved VDI system high availability, eliminating single-points of failure to the VDI environment for internal and external VDI connectivity. • Performed conversion of VDI machines via Travelocity business acquisition utilizing Persona (local GPO) and VMware floating technologies consisting of 200VDI users. • Developed\performs manual health checks to ensure uptime of 4 VDI environments. • Performs Patch mgmt for 4VDI environments including Microsoft & SEP updates. • Creates and maintains parent image\snapshot creation (thin clients & VDIs) utilizing VDI optimization best practices\standards. • Designed\customized SUSE\W7 thin client images & managed endpoints via Wyse Device Manager (WDM). • Manages VMware-assisted support calls resolving VDI environment issues. • Evaluating VDI monitoring tools vCops, VMturbo, Solarwinds, & Xiangti. • Introducing VDI standards – VDI naming convention, AD group entitlements, ESX alerts, VDI power-on rules, snapshot retentions, & VDI evaluation\approval\charge backs. • Generates documentation in the areas of VDI Troubleshooting, VDI Optimizations VDI standard operating procedures, VDI risk assessment, VDI system proposals, VDI ROI, & executive reporting. • Established productive & excellent customer service vendor relationships. From July 2013 to August 2014 (1 year 2 months) Greater Atlanta AreaVDI Administrator @ WellStar Health System [Apex Contractor] VDI Administrator • Analyze, audit, & optimize VMware VDI environment. • Conduct operational maintenance & capacity planning of VMware VDI environment. • Troubleshoot & resolve VDI machine\pool issues. • Perform daily health checks of VMware VDI environment. • Provide configuration management, account provisioning/de-provisioning, & reporting/analytics of VMware VDI environment. • Administrates the creation & maintenance of virtual images • Supervise the distribution of existing VDI machines\ pools & creation of new VDI machines\pools. • Develop thin client image\Citrix solution for mass deployment. • Manage deployed thin clients via HP Device Manager Console. • Train medical field technicians in the area of thin client imaging & configuration. • Document VDI environment procedures. From April 2013 to July 2013 (4 months) Greater Atlanta AreaVirtualization & POS Lab Administrator @ • System Administrator responsible for ensuring up-time for multiple POS test labs. • Design proof-of-concept & implement virtualization converting physical POS lab environments. • Create and administrate Virtual Lab environments. • Set up and configure test lab hardware (PCs, Registers, KPS, printers, router settings, software installations). • Utilizing Quality Center Administration to execute test cases, access control, maintaining the system, license servers, & patching. From September 2012 to January 2013 (5 months) Greater Atlanta AreaVMware-Citrix VDI Administrator/Technical Analyst @ • Technical VDI Lead for 3 IBM external clients – manages, provides solutions, & trouble-shoots multiple VDI environments consisting of 1000+ VDI machines & 20+ ESX Hosts across different VMware & Citrix versions. • Administrated a total of 9 VDI environments consisting of 5000+ VDI machines & 150+ ESX Hosts via VMware vSphere client & View Admin. • Technical Thin Client Solution Lead for FSC (Full Stream Client) Project – creating & administrating VDI proof of concept & training environments for potential IBM external clients. • Created, configured, & deleted - Automated, Floating, & Manual VDI pools & virtual machines. • Provided 24x7x365 Global VDI technical support & administration for 9 IBM external clients. • Optimized IBM clients VDI environments to be compliant with VMware recommended standards. • Administrated FSC VDI environment using Wyse WSM. • Provided system performance reporting to external clients via Systrack. • Trained new team members, 1st & 2nd tier support in VDI day-to-day & on-call support roles. • Created support documentation for 1st and 2nd tier support. From October 2011 to August 2012 (11 months) Greater Atlanta AreaVDI Administrator/Technical Analyst @ • Technical Lead for thin clients testing (Wyse, HP, Dell, Clear Cube, & Devon series) consisting of testing functionality, upgrading firmware\image, configurations, & managing equipment. • Create, manage, & delete 5000+ Hosted Virtual Desktops (HVD) base images\pools\PCs (XP & win7 OS) via VMware View Admin &VMware vSphere Client. • Managed user profile personalization of virtual desktops via AppSense & Profile Unity. • Provide 1.5 through 3rd Tier support & coordinates timely resolution of problems related to 4,000+. • Troubleshoot, diagnose, & resolve system issues & enterprise applications used at the HVD desktop. • Respond to calls and/or trouble tickets to install, maintain, & upgrade a variety of operating systems and/or applications, application virtualization, internet browser software, and other PC software products, and/or enterprise applications as used at the HVD. • Manage & prioritize workload providing end-to-end support within time and quality standards. • Perform system administration, system tuning, problem analysis and software upgrades. • Develop documentation\procedures ensuring that HVD sessions are properly maintained & operated. • Demonstrate a high standard of teamwork when working with team members, AT&T support teams, & third-party vendors. From April 2010 to October 2011 (1 year 7 months) Greater Atlanta AreaVDI Technical Support Analyst II @ • Technical Lead, System Engineer, & System Administrator for ImageRight paperless systems, exclusively deploying & supporting 60+ paperless systems across 38 nationwide sites. • Technical Lead for Citrix XenDesktop -VMware\VDI conversion project consisting of 1000+ users. • Resolved 200+ technical issues on average monthly consisting of IT applications, user account maintenance, PCs\printers\scanners, & handheld devices for 1000+ user community & home support. • Directly responsible for all IT duties for southeast division consisting of 6 sites, including data backups. • Managed company-wide PC images for user community via Ghost software. • Configured, deployed, & supported PCs, Virtual Desktop PCs, & Thin clients PCs to user community. • Provided quick & efficient Executive technical support to Corporate Officers. • Assisted Network Engineers with IT networking projects. • Supervised IT hardware inventory & assigned as needed to the user community. • Trained new team members in helpdesk support role and responsibilities. • Displayed first-rate customer service, teamwork, & communication to effectively address the user community, IT management, & third party vendor’s requirements. From August 2007 to February 2010 (2 years 7 months) Greater Atlanta AreaIT Analyst – Pharma Applications @ • System administrator of 5 local\global Pharma-application systems - 3 Documentum systems [Workspace 3.x, 4.x, & 5.x], a regulatory submission system, & a document archive system. • Productively executed technical support tasks in the areas of user account maintenance, day-to-day & 24/7 system support, routine system maintenance, & system installation. • Utilized DQL\SQL, ACLs, & APIs to search & manage Pharma content within the Docbase. • Translated high-level business requirements into detailed functional user\design specifications for system implementation via installation\configuration of off-the-shelf software packages. • Developed technical documentation, using project management skills to plan & direct IT projects. • Strategically assigned tasks to individuals & properly inspected upon completion. From April 2004 to February 2007 (2 years 11 months) Greater Atlanta AreaSystems Engineer @ • Project lead of two successful 600+ user Imaging system installations, consisting of 30+ NT servers. • Technical support analyst for 600+ user Imaging capture & retrieval systems, including 24x7 on-calls. • System administrator for the Imaging test environment consisting of 5 test systems & Imaging user’s training environment consisting of 15 user clients. • Managed CD-R burn\CD reconciliation process for legal documents scanned by imaging system. • Trained team members in the areas of system installation & technical support. Provided technical documentation, including system installation, & disaster recovery instructions. • Technical support analyst for 6 helpdesk teams & 500+ Home Depot stores with 24x7 on-call support. • Developed & implemented Unix\SQL script programs for data analysis. • Daily validated successful completions of batch programs for all Home Depot stores. From June 1996 to October 2003 (7 years 5 months) Greater Atlanta AreaInventory Assistant/Computer Hardware & Software @ • Proficiently performed trouble calls assisting network engineers, hardware, & software specialist. • Tracked of all hardware & software hand receipts within the organization of the Office of the Chief Army Reserve (OCAR), Medical Affairs with the use of a database. • Assisted with the installation/operation/testing of hardware, software, & video teleconferencing units. • Held Secret clearance for 5 years. From June 1991 to August 1995 (4 years 3 months) Washington D.C. Metro Area

Bachelor of Science (B.S.), Computer and Information Systems Security/Information Assurance @ DeVry Institute of Technology From 1991 to 1996 Stanley Stevenson is skilled in: Computer System Validation, Software Documentation, VMware, VDI, Citrix, Virtualization, Paperless Systems, Documentum, Content Management, Digital Imaging, System Administration, Systems Engineering, System Deployment, Wyse, Thin Client Solutions