An experienced manager able to handle multiple priorities and complex concurrent projects in a fast paced high pressure environment. Established leader with the ability to champion change and improve processes in organization by leveraging personal strengths in strategy and collaboration. Specialties: Skilled in cross functional team building, change management, and business process design.

Web Production Manager, eCommerce @ Directly responsible for management of website provider relationship, publication and quality of items on the website, business process definition, new functionality and production enhancements, and supervision of 8 direct report resources. Responsibilities include ensuring items flow the website, website functionality and up time, manage resolution of product content and website functionality issues, and communication to cross-functional teams •Business Processes- increased team productivity by 30% by establishing Service Level Agreement to hold team accountable for on time delivery, developed templates and process documents to set standards and ensure quality, developed a document audit schedule to ensure that documents are review for accuracy and updated frequently, and assisted in cost reduction of $350K by prioritizing the use of vendor provided imagery •Resource Management- Directly managed 8 resources, designed career paths, created a cross training program to ensure coverage and knowledge sharing, cultivated a team culture the focused on Respect and Collaboration •Site Release Management- Reduced the overall number of production defects by 50%, worked with key stakeholders to define and develop a code release methodology, manage and maintain release schedule, create and document a repeatable process for testing that included development of full and partial regression testing scripts From November 2014 to Present (1 year 2 months)

Bachelor of Science (BS), Business Administration and Management, General @ Palm Beach Community College