Results-oriented, tri-lingual human resources professional with a proven record of implementing HR systems, building innovative HR solutions, improving recruitment processes, organizational performance, and managing change and growth.

HR Director/Country HR Manager -US @ From March 2015 to Present (10 months) Senior Human Resources Manager @ • Responsible for the overall management of the HR function • Developed and rolled out an annual performance review process • Manage and provide counsel on worldwide (UK, Germany, Netherlands) company related employee matters. • Work with managers on workforce planning strategies. • Developed a benefits strategy for the organization, including contribution strategies. • Work with management to create and maintain worldwide company policies • Responsible for Employee Covenants and Contracts for US and UK employees • Manage ADP Workforce now implementation including HR, time and attendance and payroll From October 2012 to March 2015 (2 years 6 months) HR Shared Services Manager @ • Oversee the development, utilization and evaluation of internal processes to ensure efficient HRSS operations and customer service satisfaction and develops metrics to assess effectiveness and success of service delivery. • Make recommendations on operational improvements for HRSS and lead implementation as appropriate. • Recommend changes in strategy and business processes to improve individual, service center, and HR Department performance. • Collaborate with HRBPs to ensure consistency of HR policies and procedures across the organization. • Ensure accuracy and integrity of all data in all HR systems and stay on top of HR technology. • Work closely with the Talent Acquisition team to ensure a smooth on-boarding experience for all new hires. From April 2011 to October 2012 (1 year 7 months) HR Manager @ • Implemented ADP HR Benefits Solutions HR System during a company acquisition. • Provide overall systems support for multiple HR systems, LMS, Policy Management, HRIS, HR Data Portal • Effectively Managed HRIS and employee data during a major acquisition bringing the number of employees that were supported by HR from 180 to 650. • Manage the recruiting efforts including sourcing, interviewing and hiring candidates for all positions within the Division. • Provide leadership to the organization in achieving a long term high-performance and high-commitment workforce. • Developed and implemented human resources programs, processes and policies to continuously improve human resource support of business objectives. • Manage immigration process for H1B Visas and Permanent Resident Applications • Assist with the administration and communication of both Employee Stock Purchase Plan and Management Stock Option programs. • Performance and compensation management including coaching managers, managing salary review process, analyzing market trends, and recognizing and rewarding employees and salary benchmarking and surveying. • Provide information to service provider to ensure HR systems are updated and payroll processing is efficient and accurate. • Lead efforts focusing on employee morale. From February 2007 to April 2011 (4 years 3 months) Organizational Development Manager @ • Implemented new processes for Recruitment Process • Benchmarked best-in-class practices and assessed potential for implementation at Bemis • Sourced & interviewed prospective candidates • Trained & Coached Managers through recruitment and ER issues • Managed performance development process & termination process • Worked with management team to implement and align HR processes From August 2006 to December 2006 (5 months) HR Manager @ • Implement new metrics for HR data, including metrics on performance development, training and recruitment. • Recruit key talent (positions: Engineering, Manufacturing, Purchasing & Quality) • Worked with management team to strategize HR Initiatives and lead implementation of processes and procedures. • Develop departmental goals, objectives and systems in order to provide optimum support to the organization, including creating processes to ensure proper document flow and consistency of claims reporting and resolution. • Monitor and analyze workforce compensation trends and utilize data to present to management team and corporate headquarters on potential issues. • Monitor & Administer Affirmative Action Program. • Assisted with Performance Development, Training, Results Based Incentive Programs. From November 2005 to August 2006 (10 months) HR Generalist @ • Administered all benefit programs, managed year-end reporting including 5500, discrimination testing and 401k audit. • Managed full recruitment process (Positions: SW Engineer, SQA Engineers, Implementation Technicians, Management) • Responsible for timely resolution on all employee relations issues. • Worked with internal and external counsel to prepare defenses against EEOC or State Employment agency complaints. • Project-managed company-wide Recognition Program. • Special projects as required such as compensation analysis, sales compensation administration, benchmarking, and facilitating training workshops. From November 2004 to November 2005 (1 year 1 month) HR Specialist @ • Established HR metrics and reports for accurate analysis of workforce data. • Updated International Expatriate Compensation tables quarterly and international allowances. • Responsible for creating, editing, preparing, reconciling reports, and assisting members of the entire HR team with various needs relating to data mining of the PeopleSoft database. • Maintained HRIS system and reporting (PeopleSoft). • Performed 360 HR Review for RF Business Unit. • Assisted union employees with issues such as benefits, pay, etc.; worked with union representatives on employee relations issues. • Provided overall direction to the administrative function & special projects within HR From October 2001 to November 2004 (3 years 2 months) HR Coordinator @ • Assisted with implementation of ADP HR Profile/ Reportsmith system. • Updated and maintained employee HRIS (ADP). Prepared reports as needed. • Managed employee benefits, processed health, dental, section 125, life insurance, STD & LTD insurance forms. • Prepared and distributed employee stock option awards. • Responsible for overall HR Administration From October 1999 to October 2001 (2 years 1 month) Traffic Coordinator @ From 1998 to 1999 (1 year) Traffic Coordinator @ From 1998 to 1999 (1 year)

High School Diploma, Marketing @ GLRVTS From 1991 to 1995 Business Admin @ Middlesex Community College Silvia DeMelo is skilled in: PeopleSoft, Coaching, Ceridian, Culture Change, HRIS, Deferred Compensation, Succession Planning, Employee Relations, Recruiting, Benefits Management, ADP HRB, Onboarding, Benefits Administration, Immigration Law, Performance Management