Manager Robotic Process Automation at University of Melbourne
Senior Business Analyst
April 2013 to Present
Customer Service Officer, Benefit Payments
January 2011 to April 2013
Customer Service Officer, Corporate Credit Cards
June 2010 to January 2011
July 2007 to June 2010
- Ellicit and document detailed business requirements - Stakeholder Management - Coordinate, manage and support UAT & PVT - Document UAT & PVT Strategy - Create release guides - Coordinate workshops - Assist in Disaster Recovery Testing - Ellicit and document detailed business requirements - Stakeholder Management - Coordinate, manage and support UAT & PVT - Document UAT & PVT Strategy - Create release guides - Coordinate workshops - Assist in Disaster Recovery Testing
What company does Shiv Chandra work for?
Shiv Chandra works for AMP
What is Shiv Chandra's role at AMP?
Shiv Chandra is Senior Business Analyst
What industry does Shiv Chandra work in?
Shiv Chandra works in the Higher Education industry.
An experienced, disciplined, and highly-motivated Senior Business Analyst with over 5 years of experience working in the financial sector who has worked on a wide range of projects within AMP. Passionate about analysis, problem solving and possesses extensive skills and experience in using a wide range of business analysis tools and techniques. Proven track record of meeting the strategic and operational needs of a business and delivering practical solutions to overcome business problems. My long term goal is to into a leadership role. Having provided management support over my past few roles, I am looking at taking the next step forward.Senior Business Analyst @ - Ellicit and document detailed business requirements - Stakeholder Management - Coordinate, manage and support UAT & PVT - Document UAT & PVT Strategy - Create release guides - Coordinate workshops - Assist in Disaster Recovery Testing From April 2013 to Present (2 years 9 months) Customer Service Officer, Benefit Payments @ - Process Superannuation Withdrawals - Train new staff - Generate MRS Reporting - Convert and Process ATO Superseekers - Review work processed via Iforms From January 2011 to April 2013 (2 years 4 months) Customer Service Officer, Corporate Credit Cards @ - Take inbound calls - Make outbound calls - Install new corporate credit cards - Increase/ Decrease credit card limits From June 2010 to January 2011 (8 months) Telemarketer @ - Make outbound calls to request donations for various charities - Meet Sales KPI - Train new staff From July 2007 to June 2010 (3 years) Sydney, AustraliaBachelor of Commerce (BCom), Accounting, Graduate @ University of Western Sydney From 2007 to 2011 Diploma in Accounting, Accounting and Finance @ TAFE NSW _ South Western Sydney Institute From 2005 to 2006 Shiv Chandra is skilled in: Experienced Business Analyst, Sales, Superannuation, Credit Cards, Accounting, Stakeholder Management, Stakeholder Engagement, UAT coordination, Testing, Test Planning, Complaints, Employee Training
Introversion (I), Intuition (N), Thinking (T), Judging (J)
2 year(s), 2 month(s)
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