Shiraz Malik's Email Addresses & Phone Numbers

📖 Summary

Switching and routing technical support, complex troubleshooting, routing protocols, TCP/IP, Linux, handling critical enterprise escalations, writing technical solutions, assisting pre-sales with technical queries, technical consultation, software testing, beta product support, project management, on-site troubleshooting, Cisco / HP / Novell certifiedSystems Reliability Engineer @ Providing technical support to customers related to: Nutanix VMware Hyper-V Storage Linux - KVM Virtualization Software Defined Storage (SDS) Software Defined Data Center (SDDC) Networking From November 2014 to Present (1 year 2 months) Technical Lead Engineer (EMEA) @ In addition to working as Network Escalation Engineer (3rd tier technical support), I am now also the Technical Lead Engineer for HP Networking (EMEA). From September 2010 to October 2014 (4 years 2 months) Network Escalation Engineer (3rd tier support) @ Working as a 3rd tier network support engineer at Hewlett-Packard Networking division. Job responsibilities include (but not limited to): Working on complex network issues mainly focused on switching and routing protocols. Handling technical escalations from Level 1 & 2, TAMs and contract customers around the world. Replicating complex customer issues in lab environment using different tools, such as, IXIA, Resource Manager and Lab Manager. Building lab test-bed to simulate customer’s live network for in-depth troubleshooting and fault analysis. Focal engineer for worldwide online labs based on Lab-Manager and Resource-manager tools. Providing customers detailed network improvement plans. Making HLD/LLD for customers when required. Documenting customers' network. Providing email and phone support for the HP Networking products. Working in a multi-cultural team and handling different customers around the globe as part of daily job. Occasionally visiting customer sites to resolve urgent/critical issues for large enterprise customers. Occasional stand-by duty and providing support to crucial customers over weekends/holidays on per need basis. Manage NPI for the global HPN Level 3 team. Working on new products and supporting customers participating in beta program. Working on projects with HP Labs in U.S.A, India and China, to improve switch software / hardware. Work directly with HP Networking labs to provide software bug fixes to the customers. Working on consultation projects to improve customer’s network implementation. Working directly with Business Escalation Managers around the globe to resolve urgent critical technical issues for key accounts. Part of HP’s Networking Ambassador program and contribute ideas for the future HP Networking products. From June 2005 to October 2014 (9 years 5 months) Network Engineer @ Part of "Network services and support team", actively managed 100+ milti-platform servers, 50+ switches and 7 remote sites. Participated in numerous in-house projects. Also managed the ISP run for students and employees of Aga Khan University. Worked on Juniper / Cisco routers, HP SAN / Servers, 3Com core and access switches. From November 2002 to June 2005 (2 years 8 months) Trainee Network Engineer @ Configure, manage and maintain local Cisco routers and manage remote server farm, comprising of Windows and Linux OSs. From 2000 to 2001 (1 year) Bachelor of Science (BSc), Computer Engineering @ Sir Syed University of Engineering and Technology From 1998 to 2001 HSS, Science @ Aga Khan Higher Secondary School From 1997 to 1999 Shiraz Malik is skilled in: Troubleshooting Complex Networks, IP Routing, LAN Switching, Network Engineering, Network Administration, System Administration, Linux System Administration, Remote Troubleshooting, Customer Support, Computer Network Operations, Switches, Routers, HP Networking, Cisco Certified, HP Master ASE