Shawn is a proven software consultant in enterprise applications ( Talisma CRM, CampusVue Student ) and a expert in Mac OS and iOS deployments. Shawn presently resides in Fort Lauderdale, Florida and may be contacted at for opportunities at shawn_yost@mac.com. Demonstrated Skills: - Exceptional written and oral communication skills to provide business process analysis and related documentation for customer and project team. Able to solicit different viewpoints; share knowledge and insights in a consultative manner. - Demonstrated ability to speak to IT about system performance as it relates to servers, databases, network configuration and topology, client server environments and Windows desktop configuration. - Demonstrated ability to quickly establish rapport, gain and maintain credibility with diverse audiences. Ability to resolve conflicts inhibiting project progress and influence best practices. - Superior communication and presentation skills with the proven ability to interact at VP levels in large client firms and C level executives at medium and smaller firms. Continuously communicates effectively with various levels of management including day-to-day contacts and executive management. - Proven project management and organization skills in a dynamic business environment. - Proven ability to manage through influence and to create and maintain virtual support teams. - Proven sales management, as a leader developing sales teams and remaining top rankings and cultivating and closing multi-million dollar sales Specialties: Client Relationship Management software, Sales Solution Engineering, C-Level Sales, ERP Systems, Multi-Platform Integration, Social Media, Digital Content Creation/Integration, Creative Portfolio Development, Systems Analysis, Mac OSX consulting, Mac OS X Deployment, Mac/Windows Integration

Lead Software Support Consultant (Enterprise Support) @ Promoted May 2015 From May 2015 to Present (6 months) On Client PremisesSenior Software Support Consultant (Enterprise Support) @ Subject matter expert and SPOC for the clients business units and call center technologies, responsible for technical issue resolution, requirements gathering and new process implementation Conduct weekly client meetings and executive presentations Identify strategies and approaches of best practices Develop Business Requirements Documentation, Detailed Functional Specifications, Data Mapping, Process Flows (MS Viso Diagrams), Use Cases, Test Data, Test Plans Define, gather, and perform data mapping and reporting Act as implementer among internal/external clients and technology groups in order to deliver results Work with client business units and technology teams to resolve technical, regulatory and compliance issues and ensure requirements are being met From August 2013 to Present (2 years 3 months) On Client Premises, West Palm Beach, FLSenior Software Implementation Consultant @ • Drive technical sales execution for customers, and provide technical pre-sales, sales execution and post-sales support •Interact with the customer to facilitate a smooth post-sales or migration process and signoff for complex projects, and is the point of contact for technical service escalation • Partner with customers by developing a working knowledge of their goals and technical challenges to deliver results • Establish and maintain a role as advisor to customers and colleagues • Research in-depth solutions for the customer, preparation of business process diagrams and lead technical discussions • Develop the relationship with the customer through regular meetings/conference calls to review service quality, on going requirements, systems capacity and maintain and drive mutually agreed project plans and issues lists • Promote Aplicor cloud technologies and product roadmaps and ascertain potential prospects for future sales • Design and document specifications for cost effective change requests • Consult with internal stakeholders to communicate requirements and develop ongoing solutions • Provide training to customers, ends users, system admins and partners From October 2012 to August 2013 (11 months) Software Implementation Consultant - CampusVue and Talisma CRM @ •Lead, manage and direct entire implementation process •Facilitate business process review and application prototyping sessions •Provide business process analysis and insight into best practice methodologies •Prepare documentation of current processes, new business processes and change management •Design clients specifications for conversion, reporting, interfaces and customizations •Coordinate and develop end-user training strategy. •Develop strong client relationship through leadership and effective needs assessment •Effectively manage communication between internal and external customers •Consistently demonstrate strong problem solving skills and self starter attitude • 90% Travel (road warrior) From 2010 to 2012 (2 years) Home Office, BasedBusiness Sales Manager @ •Managed, led and motivated teams of direct reporting sales representatives •Accountable for team performance exceeding assigned sales quotas through new business development and lead generation •Hired, led and developed a team of sales representatives •Penetrated key accounts to further expand sales in existing areas •Developed marketing plans in conjunction with the account plan to achieve goals •Provided client services and support beyond the sale •Supported multi-platform Enterprise Resource Planning (ERP) integration, expertise with enterprise software models and pre-empting client needs •Conducted executive c-level presentations of product features and benefits to potential and existing customers From 2009 to 2010 (1 year) Senior Campus Representative @ •Drove sales and marketing of Apple products to a target sales segment of university IT professionals, faculty, researchers, departments, students and the entire institutional community •Provided enterprise, institutional software sales and extensive S-aa-S through the iTunesU product to replace blackboard and other education services. •Accomplished driving individual and institutional sales •Implemented marketing plans as a part of a team, led by an Apple Account Executive (AE) working with other sales representatives, marketing and legal departments, engineers and other critical members. From 2006 to 2009 (3 years) Remote, Home Office Based

BBA, Marketing, Managment @ Eastern Michigan UniversityMasters, International Business @ Rijksuniversiteit Groningen / University of Groningen Shawn Yost is skilled in: Project Implementation, Change Management, Team Leadership, Mac OS X, Mac OS X Server, Windows Server, Technical Communication, Process Consulting, Management Consulting, Consultative Selling, Account Management, Web 2.0, Technical Training, Software Implementation, Business Process..., Sales Management, Sales Operations, Direct Sales, OS X, Business Analysis, Selling, CRM, Solution Implementation, Integration, Enterprise Software, ERP, Consulting, SaaS, Information Technology, Requirements Gathering, PMP