Sharon Jordan's Email & Phone Number

💼 Past Experience

fluency in Portuguese Shan is currently the Head of Operations for Transcom, a leading technology-led global CX services provider that puts People at the center of every solution. Prior to joining Transcom in early 2013, she was the Operations Manager - Client Services at Microsoft, where she led all customer service efforts across the company's global customer experience businesses. positions include, but are not limited to, developing and managing customer service teams, managing audits and inspections, and developing and implementing global customer experience strategy. Shan is also a graduate of the Binghamton School of Management and Saint Mary's School of Business in Canada.Prior to her job at Microsoft, Shan was a Systems Administrator for a national public healthcare system in the United States. She has also spent time as a project manager and development engineer in the software industry, including a three-year stint as the Product Manager for a system that manages and executes business processes across a global company. Sharon James Jordan has a B.S. in computer Science from Binghamton University, and an M.S. in Business Administration from the Saint Mary’s School of Business in Canada.

🎓 Education

Sharon James Jordan has a Master of Professional Studies (ABT), Interactive Telecommunications at New York University from 2009-2013. Jordan was also a B.A., Journalism, Broadcasting at University of South Carolina-Columbia from 2007-2009.Jordan has worked in Broadcasting as a news journalist, most recently as a web producer and Then- Anchor at WARD 13 in Charlotte, NC, from 2013-2018. During her time at WARD 13, she produced and edited digital content, wrote content for theStation’s website and social media, and managed theStation’s social media accounts. At WARD 13, she was also the first African-American news Anchor in the Charlotte market.Jordan began her broadcasting career as an intern with WFAA-TV, a campus station in Dallas,TX from 2007-2009. From 2009-2013 she was a News Journalist at KWTX-TV, a CBS affiliate in Wichita Falls,TX. In 2013, Jordan was the first African-American female television news anchor in Wichita Falls,TX and the first African-American News Reporter with a full-time station in Wichita Falls,TX.Jordan is currently a news Columnist for the Wakanda Tribune, a news outlet in Fayetteville,AR. The Wakanda Tribune is an online news outlet that produces print and digital content. The Wakanda Tribune was founded in 2018 and offers investigative journalism, commentary, and opinion. The Wakanda Tribune is also an affiliate of the African American Matters Network, a non-profit research and educational organization that offers programming on the history, experiences, and hopes of African Americans in the United States.Jordan is a graduate of the University of South Carolina-Columbia with a B.A., Journalism, Broadcasting in 2007. She is also a graduate of New York University with a Master of Professional Studies (ABT), Interactive Telecommunications from 2009-2013.Summary of Sharon James Jordan's education:She has a Master of Professional Studies (ABT), Interactive Telecommunications at New York University from 2009-2013. Jordan was also a B.A., Journalism, Broadcasting at University of South Carolina-Columbia from 2007-2009.Jordan has worked in Broadcasting as a news journalist, most recently as a web producer and then- Anchor at WARD 13 in Charlotte, NC, from 2013-2018. During her time at WARD 13, she produced and edited digital content, wrote content for theStation’s website and social media, and managed theStation’s social media accounts. At WARD 13, she was also the first African-American news Anchor in the Charlotte market. Jordan began her broadcasting career as an intern with WFAA-TV, a campus station in Dallas,TX from 2007-2009. From 2009-2013 she was a News Journalist at KWTX-TV, a CBS affiliate in Wichita Falls,TX. In 2013, Jordan was the first African-American female television news anchor in Wichita Falls,TX and the first African-American News Reporter with a full-time station in Wichita Falls,TX.Jordan is currently

💡 Technical & Interpersonal Skills

Previously, Sharon James Jordan was the Regional Manager, Berlin, Germany and most recently, the Manager of Professional Development, Americas at Deutsche Telekom. She started her career as a Solution Architect at Deutsche Telekom in September of 2001. At Deutsche Telekom, she rose through the ranks to become the Manager of Professional Development.There she led the development andipal team responsible for creating new service offerings for the Americas region. During her time at Deutsche Telekom, she also held a number of other capacities such as Regional Manager, South America, and Manager of Professional Development. Additionally, she was a part of the team that designed, built, and grew the company’s CTO program. Sharon James Jordan is experienced in strategic planning, operational Excellence, and marketing. She has also expertise in product development, blasphemy and hate crimes, business strategy, and social media marketing. Sharon James Jordan is also aimble in English and has worked in multiple countries.