I have had the pleasure of working in the mobile/social space for the better part of 4 years and love all aspects of this fast pace world. Throughout my mobile/social professional life, I have had the opportunity to manage the creation of promotional Facebook application projects from brainstorm to fruition; I have worked with gaming publishers to
I have had the pleasure of working in the mobile/social space for the better part of 4 years and love all aspects of this fast pace world. Throughout my mobile/social professional life, I have had the opportunity to manage the creation of promotional Facebook application projects from brainstorm to fruition; I have worked with gaming publishers to optimize ad-revenue and appreciate great customer relations in the ever-competitive mobile ad-network space; and most recently, have pivoted with Upsight to appreciate the finer details of mobile apps by diving into mobile analytics/marketing to help publishers turn insight into action!
Senior Customer Success Manager @ From March 2015 to Present (8 months) San FranciscoCustomer Success Manager @ I am excited to announce that PlayHaven, the business engine for mobile games, merged with Kontagent, the leading mobile analytics solution.
We have officially re-branded as Upsight, Actionable Analytics for Developers. From January 2014 to March 2015 (1 year 3 months) San Francisco Bay AreaAccount Manager @ From April 2013 to December 2013 (9 months) San Francisco Bay AreaAccount Manager @ Joined the Client Services, Account Management team in Septemper 2011 and was the lead on the Zynga, Oracle, Autodesk, Hilton, Epic Games, and Ubisoft accounts. My roles across these accounts ranged from Project Management for custom app development to Social Strategy for Special events, like Oracle OpenWorld 2012, to maintaining client relations for up-selling opportunities. I served as the designated North Social client contact, educated clients on best online marketing practices, prepared client presentations (pitches and analysis), and worked closely with internal groups, i.e. Business Development, Sales, Programming, Design. From September 2011 to March 2013 (1 year 7 months) Oakland, CaliforniaCustomer Experience Manager @ North Social provides a platform of simple apps for creating and managing custom Facebook Fan Pages.
North Social was acquired by Vocus Corporation [VOCS] in February of 2011. From May 2011 to August 2011 (4 months) Oakland, CaliforniaDeputy Volunteer Coordinator @ Coordinated volunteer efforts across California during the 2010 US Senate Campaign. From August 2010 to November 2010 (4 months) Los Angeles, California
BA, Psychology, Political Science @ University of Southern California From 2007 to 2010 Shannon Lacy is skilled in: Mobile Analytics, Mobile Marketing, Mobile Devices, Manage Client..., Mobile App Monetization, Account Management, Project Management, Social Media Marketing, Online Marketing, Social Media, Facebook, Online Advertising, Business Development, Lead Generation, Event Management, Strategic Partnerships, Marketing, Social Media Measurement, Social Networking, Email Marketing, Strategy, Microsoft Office, Research, Digital Media, Customer Service, Brand Architecture, Social Marketing, Special Event Marketing, CSM, Analytics, Management, Mobile Applications
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