QA Engineer, Product Development @ From October 2015 to Present (3 months) San Francisco Bay AreaConsultant, Application Development & Innovation @ • BlueMix Garage SF (August 2015 - October 2015) • Digital Transformation - Financial Services (October 2014 - July 2015) - QA Test Lead on a Digital Scrum Team - Manager's Choice Award From October 2014 to October 2015 (1 year 1 month) San Francisco Bay AreaTeaching Assistant @ • IT Consulting • Organizational Intelligence in the Information Age From August 2013 to May 2014 (10 months) Service Asset & Configuration Management Intern @ • Automated 35+ monthly Configuration Management Database metric calculations; decreasing report turnaround time from 2 days to an average of 45 seconds. • Implemented new technology using Microsoft SQL Server to replace Microsoft Excel spreadsheets, improving the processes of the entire SACM team. • Facilitated meetings with various stakeholders to create and document Work Instructions for the Configuration Management Data Analysts. From June 2013 to August 2013 (3 months) Marketing Intern @ • Assisted team members in the development of marketing programs for clients including Pizza Hut, KG Check, and Junior Cheesecake • Proposed ideas for television commercial storyboards, events, social media networking and print advertisement designs after conducting studies to analyze target consumer behavior and market trends • Designed logos and product packaging using Illustrator and Photoshop to create brand identities From June 2012 to July 2012 (2 months) Project Management Intern @ • Analyzed the IT department’s roll-out of the Capability Maturity Model® Integration • Reviewed the Standard Operating Procedure documents and conducted interviews with relevant stakeholders to gain knowledge about the current and future process improvement approach • Collected and reviewed data about current process framework and compared it to desired results • Developed and presented a final evaluation report to the Capability Maturity Model® Integration team From June 2011 to August 2011 (3 months) Program Coordinator and Lead Instructor @ • Communicated and collaborated with the educational system in GuoGo to create a non-profit summer English program for students ranging from Grade 3 to Grade 8 • Taught two classes, each containing around 20 students From June 2009 to August 2009 (3 months) Intern @ • Designed iterations of key site icons for online monetary system From June 2008 to July 2008 (2 months)

Bachelor of Science (B.S.), Information Systems @ Carnegie Mellon University From 2010 to 2014 Taipei American School From 2001 to 2010 Shannon Chen is skilled in: Ruby on Rails, SQL, Microsoft Office, Java, OS X, Adobe Creative Suite, HTML, Social Media, Photoshop, Git, Windows, CSS, Data Analysis, Project Management, Test Automation, Selenium Testing, Quality Assurance, JavaScript, Microsoft Excel