Shane O'Sullivan's Email Addresses & Phone Numbers

📖 Summary

I am an enthusiastic person who loves to participate in all sports and really enjoys being part of a team. I am outgoing, highly proactive and able to multi-task. I am a team player with very good organisational skills, decision making skills but also very capable to work on own initiative. I am very computer literate, flexible, very well motivated, seek perfection and receptive to new situations.End User Computer Consultant @ My responsibilities are to provide Project Management for EUC projects and to lead Pilot initiatives for technology across the UK and IRE. I also help to shape Equifax's EUC strategy and will engage closely with our 3rd party suppliers to govern Service Delivery, while also providing direct IT assistance for the UK Executive Team. Provide Line of Business Desktop Service Delivery focal point. Process leadership and continual Improvement for desktop and EUC. Lead internal EUC customer service review. Responsible for Governance of EUC services delivered through 3rd party suppliers. Measure customer satisfaction and lead customer satisfaction improvement initiatives. Provide Project Support and Service Acceptance governance. Financial management and support cost reduction initiatives for delivery of IT services Provide Technical Project Management to EUC (End User Computing) with delivery of new technology within UK and Ireland. Provide backup and support for all service delivery nodes. Define, Implement and enforce best practice of design standards to enable optimum system performance with IBM (or IT contractor) for EUC services. Manage and optimize the support arrangements with existing and new service providers to ensure the EUC technology support continues to meet business need. Manage and assist in the definition of the end user tool strategy for deploying tools that provide business benefit. Management, Modeling and reporting of EUC within the UK and Ireland Responsible for managing and maintaining senior executive support model Responsible for reporting and continual improvement of senior executive support Technical review and approval of proposals for new products and systems relating to EUC From September 2014 to Present (1 year 2 months) London, United KingdomVIP Techincal Anaylst @ Establish strong working relationships with internal and external providers (IBM, AT&T and Phoenix) Build excellent working relations internal VIP customers, acting as an ambassador for End User Computing services and IT Identify and implement methods for measuring and improving VIP End User service satisfaction Provide technical support to a defined group of Executives on technology related incidents and questions. Technical support in London, Ireland, Bradford offices as well as some travel to Executive Home Users. Ensure that the support of End User systems meets the continual need of the business and executive team. Work with 3rd party supplier to deliver high quality technical desk side support to the End Users Optimize the support arrangements with existing and new service providers to ensure the technology support continues to meet business need. Maintain knowledge of new and existing technologies, and provide consultancy to the End Users. Assist in the definition of the end user tool strategy for deploying tools that provide business benefit. Support/Manage delivery of new technology projects by acting as a pilot and delivering support models that ensure that technology meet business need. (Windows 7 upgrade, Hardware Asset Management and IT lead for the internal upgrade/refurbishment of the London office.) VPN support, RSA Admin. Blackberry Support. Apple iPhone, iPad and Mac support. Remote Support. Keep and maintain an asset record. Video Conference/Meeting room UK lead. From June 2012 to August 2014 (2 years 3 months) London, United KingdomVIP Enhanced Support @ VIP Support, Senior Executives and above. Network issues, TCP/IP, onsite support (Windows Server 2003/2008, Active directory, Group policy, DNS, DHCP). Troubleshoot printer issues (Hardware and Software). VPN support. Basic Bloomberg support. Apple iPhone and iPad Support. Safe Boot Administration Hardware Support. (Desktops, Laptops and Server) Break fix Support. Operating Systems: Windows XP, Windows 7. Application Support: Office 2003/07, and all other internal tools. Keep and maintain records of all work via a call logging tool HP Service Manager. Blackberry Support. Remote Support. From July 2010 to July 2012 (2 years 1 month) Canary Wharf, LondonTechnical Support Engineer @ Trouble Shoot telephony issues (IP and Analogue) e.g. Desk Phones, Mobiles, Conference phones. Network issues, TCP/IP, onsite support (Windows Server 2003/2008, Active directory, Group policy, DNS, DHCP). VMware Server Administration. Sophos Anti-Virus Support. Symantec Backup exec Administration and Support. Troubleshoot printer issues (Hardware and Software). Maintain and manage IT stock. VPN support. Bloomberg support. Desktop Support (Desktops and laptops) including OS Installs and Machine Builds. WDS and MDT 2010 installation, configuration and support. Planned and executed the Windows 7 + Office 2010 deployment to the company. SCCM 2007 R2 Administrator. SharePoint Administrator. Software Support. Hardware Support. (Desktops, Laptops and Server) Break fix Support. 3rd party support, DELL, Cisco, Ricoh ect. Operating Systems: Windows XP and Windows 7. From December 2009 to July 2010 (8 months) LondonSupport Engineer - UK IT Operations @ Office 2007/10, and all other internal tools. Keep and maintain records of all work via a call logging tool with MOSS. Training Presentations: New Starter information Training, Training new software to current employees e.g. Unified Communications, Office 2007, Windows 7 and Printer training. Project Work: Roll out Windows 7 Company wide.; Desktop Support, UK IT Operations Support over 1,000 users across 4 London sites. VIP Support including senior Director's and Executives. + Trouble Shoot telephony issues (IP and Analogue) e.g. Desk Phones, Mobiles, Conference phones and Roundtable devices. Network issues, TCP/IP, onsite support (Windows Server 2003/2008, Basic Active directory and Exchange). Trouble shoot printer issues (Hardware and Software), Proximity printing. Maintain and manage IT stock. VPN support. Reuters. Desktop Support (Desktops and laptops) including OS Installs and Machine Builds. Software Support. Hardware Support. (Desktops and Laptops, some Server) Break fix Support Operating Systems: Windows XP, Vista and Windows 7. Application Support: Office 2003/2007/2010(BETA), and all other MS products and internal tools. Keep and maintain records of all work via a call logging tool (MSE). Training Presentations: New Starter information Training, Training new software to current employees e.g. Unified Communications, Live Meeting 2008, Office 2007, Windows 7. Manage the Service Counter for IT related queries and technical support. Manage Orange Business Broadband for Microsoft Employees. Project work: I am currently on a number of projects including: The UK Windows 7 Launch, The improvement of Business desktop deployment (BDD) and WDS, Improving the orange mobile signal coverage of Cardinal Place, the Deployment of Round tables in all Cardinal Place meeting rooms and also helping a number of London acquisitions integrate into the Microsoft network, migrating machines and rolling out new machine builds. From November 2007 to December 2009 (2 years 2 months) Victoria, London9 GCSE's A-C @ Walworth High School From 1996 to 2001 Shane O'Sullivan is skilled in: SCCM, VMware, Active Directory, Windows XP, Windows Server, Microsoft Exchange, XP, DHCP, Windows 7, Incident Management, System Deployment, DNS, Operating Systems, Technical Support, Help Desk Support, Service Delivery, IT Operations