Manager @ •Oversee the club operations to make sure excellent customer service standards are maintained •Initiate and create friendly relationships with members and staff •Resolve customer inquiries and complaints to elevate customer satisfaction From August 2014 to Present (1 year 5 months) Lifeguard and Pool Operator @ •Trained and supervised incoming staff members to ensure satisfactory future performance •Supervised swimmers to ensure that they are swimming within the safety protocols •Maintained accurate records of pool and chemical levels to satisfy county requirements From June 2012 to May 2015 (3 years)

Bachelor's degree, Civil Engineering @ George Mason University From 2014 to 2018 Shakib Vafaei is skilled in: Microsoft Office, Customer Service, Microsoft Excel, Management, Microsoft Word, PowerPoint, Public Speaking, Research, Project Management, Leadership, Social Media, Problem Solving, Training, Team Building