Highly accomplished business analyst. Previous exposure includes knowledge and experience in reengineering concepts and tools. Expert in information gathering and requirement analysis also contributed effectively in converting the requirements into applicable business designs. Functional Skills: • Excellent documentation on business requirements. • Expertise in System design and development required for business process. • Experience in Consulting, Project and Operations Management. • Knowledge in Reengineering Concept, Business Analysis, Systems Analysis, Business Modeling, and Data Modeling, Information System Development Life Cycle (ISDLC) and SWOT analysis. • Management of enhancement requests, communication with internal and external customers, identification of change requests by industry and competitive analysis. Specialties: Technical Skills: • Microsoft Windows, Mac and UNIX OS, Microsoft Office: Excel / Word / Access / PowerPoint. • UML, Object Oriented Analysis, Graphical user interface design, Software Configuration, Quality Assurance, Training, Implementation, Network and Computer Hardware. • Wireless Design, Client Server Architecture, TCP/IP, LAN/WAN, Web Design, Online Marketing, Help Desk.

Senior Desktop Support Technician @ • Identifies and procures the hardware and software needed to satisfy user requirements. • Responsible for building PC’s & laptops, software installation and imaging. • Installs all peripheral components such as printers, scanners phones and disk drives. • Loads appropriate software packages such as operating systems, networking components and office applications. • Assists in the customization and adaptation of existing programs to meet users’ requirements. • Provides telephone, in-person and remote support to end-users. • Coordinates activities with network services and information systems groups. • Provides updates, status and completion information to manager and/or users, via voice mail, e-mail or in-person communication. • Refers major hardware problems to service personnel for correction. • Connects users to networks and provides initial training in facilities and applications. • Monitors ticketing system and completes tickets in a timely manner. • Travels between sites to perform assigned duties. • Performs all other duties as assigned by Manager. From June 2015 to Present (7 months) Desktop Support Technician @ • Identifies and procures the hardware and software needed to satisfy user requirements. • Responsible for building PC’s & laptops, software installation and imaging. • Installs all peripheral components such as printers, scanners phones and disk drives. • Loads appropriate software packages such as operating systems, networking components and office applications. • Assists in the customization and adaptation of existing programs to meet users’ requirements. • Provides telephone, in-person and remote support to end-users. • Coordinates activities with network services and information systems groups. • Provides updates, status and completion information to manager and/or users, via voice mail, e-mail or in-person communication. • Refers major hardware problems to service personnel for correction. • Connects users to networks and provides initial training in facilities and applications. • Monitors ticketing system and completes tickets in a timely manner. • Travels between sites to perform assigned duties. • Performs all other duties as assigned by Manager. From September 2009 to June 2015 (5 years 10 months) Store Manager @ • Supervise 3-6 employees in high volume wireless retail store. • Execute daily sales operations, i.e. setting daily sales goals, motivating and coaching sales team to produce targeted sales/service goals, reconciling previous days sales reports, handling all cash drawers and deposits, managing all inventory. • Responsible for communicating weekly sales updates, weekly inventory cycle counts, and updates on merchandising roll outs with all levels of management Effectively performed the day-to-day responsibilities of an Operations/Sales Manager (i.e. servicing the customer, demonstrating product knowledge, processing customer transactions using POS system and in-store direct sale kiosk. • Extremely effective in customer relations, i.e. resolving customer disputes, billing issues, and inventory issues Lead by example in providing customers with a world-class shopping experience; utilizes consultative selling practices and guidelines to identify customer needs and provide appropriate solutions. • Create merchandising strategies for products on sales floor optimizing visibility and approachability to increase sales. • Supported the Assistant Store Manager and the District Manager in developing a high performance team by assisting with the day-to-day operations of the store • Two-times awarded the best Manager of the year. • Met or exceeded FAR audit scores each year in this position. • Trained and developed company’s Store Managers and Sales Specialist of over 15 stores. • Mentored and developed staff, resulting in 5 promotions (4 promoted into management roles). • Implemented turnaround strategies for multiple facilities, leading to improved performance. • Significantly surpassed revenue-per-sale goals (21.35%) through coaching and training sales reps on quality and service. From September 2009 to June 2014 (4 years 10 months) Marketing and Advertising Intern @ I started out as an online marketing non paid intern and then promoted to supervisory position, but unfortunately had to leave due to lack of sponsorship. From July 2009 to December 2009 (6 months) Research Assistant @ I helped coordinate school conferences a part of a junior management team for events as large as five hundred attendees and managed a team of ten students under me. I also led a class size of over thirty students as a substitute teacher, teaching them the basic fundamentals of the English language. From February 2008 to February 2009 (1 year 1 month) CyprusTeaching Assistant @ I taught a class size of over thirty five students in the basics of ICDL technology courses as well as providing tutoring on a one to one basis. From May 2007 to August 2007 (4 months) IranStudent Assistant @ I was given the role of a student advisor working very closely with prospective students on a one to one basis, helping them establish their majors, classes, academic goals, etc. From September 2006 to February 2007 (6 months) CyprusAssistant Manager @ I help oversaw the management of our computer network and company website issues. I also hired and trained a new staff of technology support representatives. From May 2004 to May 2006 (2 years 1 month) Iran

Masters of Business Administration (MBA), Marketing @ Eastern Mediterranean University From 2007 to 2009 B.S, Information Technology, 3.28 @ Eastern Mediterranean University From 2003 to 2007 Sepand Assadi is skilled in: Sales, Sales Management, Sales Operations, Management, Microsoft Office, Online Advertising, Social Media, Retail, Marketing Strategy, Team Building, Online Marketing, New Business Development, Training, Customer Retention, Networking