I am a hard-working, quick thinking, business professional, who is happy working in both a small/start-up business or large organisation. I adapt to change well and am a genuine team player. I’m always keen to keep learning and adding to my existing skill set. I’ll ‘have a go’ at most things and when I’m set a task I remain focused and self-motivated until the end result is achieved. I have extensive experience within the IT/SaaS/Software industry, having worked in a client focused role for several years. I excel (and enjoy) client management and all that comes with being in a client focused role. I have strong selling skills and am happy working within budget and to deadlines.

Customer Success Manager @ Deltek (acquired Sohnar in March 2014) – Large, international, leading global ERP & SaaS product provider Key responsibilities include: - I am responsible for the day-to-day management of 150+ client relationships (UK & USA), while maintaining and developing long-term relationships. This involves understanding the clients business needs and working with them to increase product usage through utilising all areas of the software. - Working with small agencies to large corporate companies to maximise ROI and ensure ‘best practise’ - Liaising with clients and financial teams to design and create financial reports, as well as testing output, and working closely with internal developers to develop bespoke HTML templates - Negotiating annual renewals, training and product upsell - Supporting the professional services team with client training and product education - Ensuring a ‘good book quality’ and consistent revenue targets - Extensive knowledge of Traffic LIVE and studio resource management From March 2014 to Present (1 year 10 months) London, United KingdomAccount Manager @ Sohnar - the creators of Traffic, the market leading studio and job management system and now TrafficLive which is Software as a Service (SaaS) and a lot more visual and intuitive. Key responsibilities include: - Managing and developing key relationships with clients. This includes migrating current clients onto Traffic LIVE - Project managing the migration to ensure all data is transfered smoothly with as little downtime as possible - Managing the trainer's diaries - Up-selling products and services From January 2011 to March 2014 (3 years 3 months) Technical Overseer @ Technical Overseer August 2010 - current Continuing the tasks below and working closely with management for career progression. Senior Administrator July 2008 - August 2010 Senior member on the back office team once the project went live. Continuing with processing where necessary but also deputising and therefore quality sampling, authorising of payments, MI reports, training, escalated calls and audit actions also carried out. Oct 2007 - July 2008 Working on the project team alongside IT developers and Business Analysts. Procedure writing, writing and carrying out test plans and data and diary testing. Feb 2005 - Oct 2007 Working in the back office to become one of the most experienced on the team. Processing transfers, vestings, switches, valuations and projections, for example, as well as training colleagues and new starters, authorising payments and monthly quality sampling. From February 2005 to October 2010 (5 years 9 months) Artist Buffet Manager @ Artist Buffet Manager June 2010 - Sept 2010 Managed the Artist Buffet in many of the UK music festivals such as Download, Hard Rock Calling and Wireless which included organising the set up as well as the area throughout the weekend. Also managed the VIP area at the Help for Heroes Concert at Twickenham where I liaised with sponsors and staff for accreditation during the lead up. June 2008 - Aug 2009 Worked at many of the UK music festivals in both the bar and buffet areas. From June 2008 to September 2010 (2 years 4 months)

CF1 & FA2 @ CII From 2008 to 2010 Human Resource & Combined Studies @ University of Gloucestershire From 2001 to 2005 Southwell Minster School Sarah Stocks is skilled in: Account Management, Management, CRM, SaaS, Project Management, Sales, Solution Selling, B2B, Email Marketing, Training, Information Systems Project Management, Negotiation, Customer Success, Professional Services, Digital Marketing, Time Management