Customer Success Lead, East Region @ Reporting directly to the CEO, I'm helping build and scale a world-class Customer Success organization. From defining the functional growth strategy, hiring top talent, optimizing the customer journey, stratifying accounts, to standardizing and packaging our services, I am building the foundation for the CS organization to grow at a rapid pace. In addition to building the function I've partnered with some of our earliest, largest and most strategic clients to be successful on the BetterWorks platform. Through ongoing executive coaching on organizational alignment, strategic goal & OKR setting, and employee engagement, I ensure our customers build their legacy on the BetterWorks platform. I joined BetterWorks as the 11th employee and was the 2nd hire in NYC. I've helped scale and create a high performing culture in the NYC office. From April 2014 to Present (1 year 10 months) Greater New York City AreaCustomer Success Manager, Yammer @ Yammer's approach to implementing enterprise social software is that of a consultative partnership, and the customer engagement team is committed to delivering customers a successful experience with its software. Responsible for East Enterprise accounts • Key Consulting Areas - Strategy: aligning Yammer's use to business strategies, develop network architecture - Community Management: best practice for engagement and supporting users - Analytics: translating usage metrics/trends into actionable strategy - Change Management: leadership engagement, training and communication programs From February 2013 to April 2014 (1 year 3 months) Greater New York City AreaAccount Executive, Yammer @ Yammer is a Social Networking start-up focused on improving communication and team collaboration in the enterprise. It is a SaaS platform that was acquired by Microsoft in 2012 for $1.2 billion. • Responsible for the State of Pennsylvania, all verticals, sub 2400 accounts. • Educated Prospects' C-Level Executives and Microsoft Sales Team on social software/technology • Drove a SaaS, Enterprise social software sales cycle from prospecting, sale of platform, professional services and post-sale up sell • Strategized cross-departmentally within prospects’ organizations to identify needs and subsequently create evaluation plans for implementing successful social enterprises • Attained 176% of quota (Yammer FY ‘12) • Received Presidents Club Award (Yammer FY ‘12) From July 2012 to February 2013 (8 months) San Francisco Bay AreaVirtual Account Manager @ • Promoted to Account Manager from the Cisco Sales Associate Program. (see below role) • Responsible for State of Indiana, Public Sector Territory with 800+ organizations including small government, school districts, and municipalities. • Developed a partner-led collaborative approach to account management which centered around education, motivation, and enablement across a massive partner community. • Managed an extended team of internal/external resources to further understand organizations' business models and align applicable solutions. • Forecasted weekly, monthly, quarterly and annually while executing creative territory plans. • Attained $6.35 million quota (Cisco FY ‘11) From August 2011 to July 2012 (1 year) Raleigh-Durham, North Carolina AreaAssociate Sales Representative @ Cisco Sales Associate Program (CSAP) is an intensive sales training program comprised of technical, sales and customer relationship development training aimed at advancement towards a field account management role. • Successfully graduated CSAP program and was immersed early into an account management role • Worked Cisco FY ‘10 in a Commercial Mid-Market patch with 150+ customers across Indiana. • Built and maintained customer relationships via voice, video and face-to-face within the mid-sized (200-1200 employees) commercial market. • Collaborated closely with Cisco Product Specialists, Channel Partners and Distributers to ensure full customer satisfaction and scale of Cisco architectural solutions • Received first place in the Cisco Idol. An interactive sales presentation competition in the Cisco Sales Associate Program From July 2010 to August 2011 (1 year 2 months) Raleigh-Durham, North Carolina AreaSales Analyst for China, East & Pacific Asia @ • Developed a comprehensive financial outlook and presentation for V Australia/ Virgin Blue Airlines which was utilized as vital subsidiary data in “Profitable Growth for All” meetings • Orchestrated a Xiamen Airline Account Plan that optimized the coordination and cross-functional alignment on account strategy From May 2009 to August 2009 (4 months)

Bachelor of Science in Business Administration, Business, Additional Major: Political Science @ Carnegie Mellon University - Tepper School of Business From 2006 to 2010 High school Sarah Sheikh is skilled in: Salesforce.com, Account Management, Social Media, Forecasting, WebEx, Direct Sales, CCDA, Cisco Technologies, Leadership, Marketing