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Sara Thurman

Manager, Customer Success Engineering

Manager, Customer Success Engineering at tray.io

San Francisco Bay Area

Section title

Sara Thurman's Email Addresses & Phone Numbers

Sara Thurman's Work Experience

tray.io

Manager, Customer Success Engineering

San Francisco Bay Area

Freelance

Product Designer

August 2019 to December 2019

San Francisco Bay Area

ShelterTech

Product Designer (Volunteer)

August 2019 to January 2020

Sara Thurman's Education

General Assembly

User Experience Design

2019 to 2019

University of Louisville

Bachelor of Science (BS), Geography, 3.9 GPA, Summa Cum Laude

University of Virginia

Master's of Urban & Environmental Planning

Sara Thurman's Professional Skills Radar Chart

Based on our findings, Sara Thurman is ...

Self-reliant
Doer
Cause-and-effect oriented

What's on Sara Thurman's mind?

Based on our findings, Sara Thurman is ...

52% Left Brained
48% Right Brained

Sara Thurman's Estimated Salary Range

About Sara Thurman's Current Company

tray.io

Frequently Asked Questions about Sara Thurman

What company does Sara Thurman work for?

Sara Thurman works for tray.io


What is Sara Thurman's role at tray.io?

Sara Thurman is Manager, Customer Success Engineering


What is Sara Thurman's personal email address?

Sara Thurman's personal email address is s****[email protected]


What is Sara Thurman's business email address?

Sara Thurman's business email addresses are not available


What is Sara Thurman's Phone Number?

Sara Thurman's phone (**) *** *** 388


What industry does Sara Thurman work in?

Sara Thurman works in the Internet industry.


About Sara Thurman

đź“– Summary

Manager, Customer Success Engineering @ tray.io San Francisco Bay AreaProduct Designer @ Freelance From August 2019 to December 2019 (5 months) San Francisco Bay AreaProduct Designer (Volunteer) @ ShelterTech Conduct usability tests with members of the target demographic (persons newly experiencing homelessness).Drive adoption and enhancements of the in-house design system. From August 2019 to January 2020 (6 months) Engineering Product Manager @ Segment Created plans that allowed my team to effectively execute on initiative to drive $1.9M in revenue.Established internal wiki to help drive alignment and consensus for my team and broader stakeholder group.Worked directly with customers and partners to understand problems.Collaborated across multiple teams to identify blockers, design solutions and get buy-in. From July 2018 to August 2019 (1 year 2 months) San Francisco Bay AreaCustomer Success Engineer @ Segment Educated technical and non-technical customers in product usage and debug issues.Successfully managed multiple customer requests daily, including months long projects.Advised Engineering and Product teams in work prioritization.Resolved escalated and enterprise requests to ensure maximum customer satisfaction. From November 2016 to July 2018 (1 year 9 months) San Francisco Bay AreaCustomer Success Engineer @ Remix. As a Customer Success Engineer, I ensure the best customer experience through superb data quality.Worked with a particularly hesitant agency, whose staff wasn’t convinced of the value our product provided. I worked closely with that customer over a month’s time to understand their needs, and was able to pull from my shared technical background with the group to showcase the benefits brought by Remix.Lead meetings with customers to explain technical issues and improve customer understanding of the product.Write Python, SQL and shell scripts to add functionality for customers and automate manual tasks.Provide data expertise to team members and customers.Diagnose and fix complex General Transit Feed Specification (GTFS) problems.Inventory and track the accuracy and vintage of GTFS for over 100 transit agencies.Work closely with the product team to communicate customer needs. From April 2016 to September 2016 (6 months) San Francisco Bay AreaSoftware Engineer @ U.S. Census Bureau The Census Bureau is the nation's primary source for quality, comprehensive demographic data. Currently a member of the geocoding systems branch, which maintains the Census Geocoder (http://geocoding.geo.census.gov/geocoder/).Optimizing Self-Response Test - Code a mobile-friendly map in an address-verification application that responds to user interaction and capture users’ location corrections using AngularJS, Bower, Leaflet, Bootstrap, HTML and CSS.Manual NONID - Code map search and address search/update pages within a web-based address verification application using Java EE, JSPs, Servlets, Leaflet, JavaScript, HTML, CSS, and jQuery.Computer-Assisted Clerical Coding (CACC) - Code and design QA and supervisor pages within a web-based data entry application using Java EE, JSPs, Servlets, JavaScript, HTML, CSS, and jQuery to update personnel addresses in Oracle database.Street Search Auto-complete - Develop auto-complete functionality for address input web forms using Java EE, Java Caching System (JCS), and jQuery. Maintain return times


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In a nutshell

Sara Thurman's Personality Type

Introversion (I), Sensing (S), Thinking (T), Perceiving (P)

Average Tenure

1 year(s), 8 month(s)

Sara Thurman's Willingness to Change Jobs

Unlikely

Likely

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Sara Thurman's Social Media Links

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