Manager, Customer Success Engineering at tray.io
San Francisco Bay Area
tray.io
Manager, Customer Success Engineering
San Francisco Bay Area
Freelance
Product Designer
August 2019 to December 2019
San Francisco Bay Area
ShelterTech
Product Designer (Volunteer)
August 2019 to January 2020
Segment
Engineering Product Manager
July 2018 to August 2019
San Francisco Bay Area
Segment
Customer Success Engineer
November 2016 to July 2018
San Francisco Bay Area
Remix.
Customer Success Engineer
April 2016 to September 2016
San Francisco Bay Area
U.S. Census Bureau
Software Engineer
September 2014 to April 2016
Washington D.C. Metro Area
U.S. Census Bureau
Geographer
September 2007 to September 2014
Washington D.C. Metro Area
University of Virginia
Graduate Research Assistant
December 2006 to May 2007
Charlottesville, Virginia Area
What company does Sara Thurman work for?
Sara Thurman works for tray.io
What is Sara Thurman's role at tray.io?
Sara Thurman is Manager, Customer Success Engineering
What industry does Sara Thurman work in?
Sara Thurman works in the Internet industry.
📖 Summary
Manager, Customer Success Engineering @ tray.io San Francisco Bay AreaProduct Designer @ Freelance From August 2019 to December 2019 (5 months) San Francisco Bay AreaProduct Designer (Volunteer) @ ShelterTech Conduct usability tests with members of the target demographic (persons newly experiencing homelessness).Drive adoption and enhancements of the in-house design system. From August 2019 to January 2020 (6 months) Engineering Product Manager @ Segment Created plans that allowed my team to effectively execute on initiative to drive $1.9M in revenue.Established internal wiki to help drive alignment and consensus for my team and broader stakeholder group.Worked directly with customers and partners to understand problems.Collaborated across multiple teams to identify blockers, design solutions and get buy-in. From July 2018 to August 2019 (1 year 2 months) San Francisco Bay AreaCustomer Success Engineer @ Segment Educated technical and non-technical customers in product usage and debug issues.Successfully managed multiple customer requests daily, including months long projects.Advised Engineering and Product teams in work prioritization.Resolved escalated and enterprise requests to ensure maximum customer satisfaction. From November 2016 to July 2018 (1 year 9 months) San Francisco Bay AreaCustomer Success Engineer @ Remix. As a Customer Success Engineer, I ensure the best customer experience through superb data quality.Worked with a particularly hesitant agency, whose staff wasn’t convinced of the value our product provided. I worked closely with that customer over a month’s time to understand their needs, and was able to pull from my shared technical background with the group to showcase the benefits brought by Remix.Lead meetings with customers to explain technical issues and improve customer understanding of the product.Write Python, SQL and shell scripts to add functionality for customers and automate manual tasks.Provide data expertise to team members and customers.Diagnose and fix complex General Transit Feed Specification (GTFS) problems.Inventory and track the accuracy and vintage of GTFS for over 100 transit agencies.Work closely with the product team to communicate customer needs. From April 2016 to September 2016 (6 months) San Francisco Bay AreaSoftware Engineer @ U.S. Census Bureau The Census Bureau is the nation's primary source for quality, comprehensive demographic data. Currently a member of the geocoding systems branch, which maintains the Census Geocoder (http://geocoding.geo.census.gov/geocoder/).Optimizing Self-Response Test - Code a mobile-friendly map in an address-verification application that responds to user interaction and capture users’ location corrections using AngularJS, Bower, Leaflet, Bootstrap, HTML and CSS.Manual NONID - Code map search and address search/update pages within a web-based address verification application using Java EE, JSPs, Servlets, Leaflet, JavaScript, HTML, CSS, and jQuery.Computer-Assisted Clerical Coding (CACC) - Code and design QA and supervisor pages within a web-based data entry application using Java EE, JSPs, Servlets, JavaScript, HTML, CSS, and jQuery to update personnel addresses in Oracle database.Street Search Auto-complete - Develop auto-complete functionality for address input web forms using Java EE, Java Caching System (JCS), and jQuery. Maintain return times
Introversion (I), Sensing (S), Thinking (T), Perceiving (P)
1 year(s), 8 month(s)
Unlikely
Likely
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