• Results-driven and accomplished Senior Project Manager, commanding 10+ years within global business and information technology services environments • Exceptional leadership, presentation, negotiation and client-facing skills to achieve win-win scenarios • Building and galvanizing partner and team relationships to inspire, motivate and obtain consensus • Adeptly recommending and delivering software solutions that achieve project scope and requirements • Deep expertise in delivering an array of complex multiple deployments, mobile, web, cloud, Big Data, interactive and digital • Possessing well-rounded methodology experience in Agile, Iterative, Kanban, Lean XP, Waterfall, ADM • Proven ability leading cross-functional teams in diverse industries in all phases of the SDLC and PLC, solving business problems, on-time and on-budget • Strategic thinker and tactical planner that balances between long-term and short-term business priorities • Expertly identifying, monitoring and managing program progress by identifying, raising and addressing issues, risks and opportunities • Exhibiting unique blend of customized and commercial-off-the-shelf software implementation experience

Senior Project Manager @ As a project leader of Enterprise Application Support Global SAP Service Delivery and PMO divisions, lead, manage and deliver a critical portfolio of complex global projects and operational initiatives for the multi-million dollar “Vantage” program. •Drive forward program initiatives to develop, implement and integrate financial business processes, SAP FICO, GL, AR, AP, OTC, and P2P, with Hyperion financial planning, budgeting and forecasting solution •Provide leadership, coordination and management of PMO processes, functions, tools and templates, improving consistency, predictability and efficiency of project delivery capabilities •Lead Business Objects Data Migration Services implementation to automate ETL and mapping processes, enabling data conversion of Global SAP Wave deployment Responsibilities include: •program / project management; support definition, implementation and continuous improvement of governance framework, project business cases development and selection, project lifecycle – project scope; integration; communications; schedule; risk; cost; procurement; resource; and quality management •people development, motivation, coaching and inspiration; engage and lead multiple cross functional interdependent projects that are aligned with strategic initiatives, constrained by aggressive time, scope, cost, and resource requirements, and aligned with key high impact program objectives medium to long term implementation time frames. Global project teams include onshore, offshore, internal and external resources •business transformation; support business site preparation and readiness assessment by engaging business leads in process deep dive sessions and establishing a change management program that will analyze custom requirements for fit gap and ensuing business solution design project financial management within a program of a budget in the tens of millions $ From June 2011 to Present (4 years 7 months) Project Manager @ As a key member of IT PMO, responsible for managing and delivering a portfolio of critical projects for Engineering and IT departments. Collaborate with IT VPs and Executive Directors to define, manage, prioritize, execute and monitor vital technical, customer and business-impacting projects. Conduct scope and requirement workshops and produced relevant artifacts: project, communication, and risk management plans, BRD, WBS, etc. Manage/coordinate and present executive/enterprise/vendor meetings and author minutes. Execute role of Scrum Master for ERP development. Provide weekly project status reports to executive management, highlighting milestones achieved, next steps and risks. Calculate cost / schedule variance. Mentor colleagues in PMBOK/ Scrum best practices. • Leveraged Scrum to lead SW upgrade and infrastructure migration (servers, DBs) of enterprise routing solution, enabling hundreds of dispatch supervisors / techs to achieve greater productivity • Spearheaded the coordination of billing vendor and cross-functional groups of multiple major data center migration moves with zero impact to businesses and customers, saving potentially hundreds of thousands of dollars • Transformed the operational platform of hundreds of Call Center Agents by managing the deployment of HP Thin Clients over an aggressive two-week timeframe in NY metro area, increasing customer satisfaction and retention • Supervised the delivery of a purchase requisition management system for IT and engineering departments, automating the process of submitting and approving a PR and PO • Coordinated the deployment of multiple switch digital video channels phases by leading cross-functional groups, achieving strategic business objective of 150+ HD channels by 2010 From September 2009 to June 2011 (1 year 10 months) Project Manager • Contractor @ Created and executed project work plans and revised as appropriate to meet changing needs and requirements of NOC/SOC Data Center Integration/Migration and Security Upgrade Project. Identified networking, security, storage, application, and programming resources needed and assigned individual responsibilities. Managed operational and financial aspects of project and scope. Effectively communicated with stakeholders: clients, partners, vendors and colleagues via meetings, presentations and reports. Performed role of Scrum Master for software development. Reviewed quality of technical and functional deliverables prepared by team before passing to client. Adeptly identified and mitigated risks and issue by implementing risk mitigation strategies. Applied ITIL best practices for NOC/SOC infrastructure, development and operations. • Significantly reduced data center operational and maintenance costs by updating infrastructure, consolidating networks and streamlining operations • Augmented and enhanced the availability, reliability, operability and security of the data center • Achieved client satisfaction by delivering on-time, on-budget and on-quality From January 2009 to September 2009 (9 months) Computer Systems Project Manager • Contractor @ Streamlined operations and improved technology solutions for Notify NYC Emergency Public Communications Project, improving the City’s 911 emergency management system, by using RUP framework and UML behavior and structure diagrams. Captured and documented front-end registration requirements and translated into specifications for web-based development in a SOA environment. Collaborated and cultivated relationships with partners and stakeholders. Coached and mentored project teams in agile software development process. Contributed to the RFP. Provided emergency messaging communication recommendations based on industry best practices. Utilized ITIL best practices for change management, security management, and service operations. • Orchestrated the enhancement of emergency technologies to digitize systems, enhance communication, improve network reliability, and integrate systems • Conceptualized, planned and implemented automated process to analyze user registration statistics to facilitate enrollment and troubleshoot technical issues From January 2008 to December 2008 (1 year) Project Manager @ Client: HSBC Lead the design, implementation and successful delivery of a TrueComp 5.x incentive compensation enhancement for thousands of advisors and cost centers across the United States, on-time, on-budget., and on-quality. Performed RUP case analysis, directed the requirements capture, design, build, test and deployment of a J2EE-developed fee-based incentive solution. Responsibilities included project planning, system configuration, communication, risk/issue identification and risk/issue mitigation strategy. Direct reports included Reporting Lead, Database Lead, Business Analyst, and Quality Assurance Analyst. Demonstrated tact and appropriate sensitivity to confidentiality of payee information. Advised and employed Agile software development methodology. Executed workflow analysis and modeled UML flowcharts and data flow diagrams. Conducted JAD sessions with management, SME, vendors, users and other stakeholders for open and pending issues. Supported the global development life cycle management process. Defined business rules and automated solution for sales compensation plans. • Boosted payee satisfaction by automating calculation of incentives/”clawbacks” with complex conditions for thousands of payees • Propelled the automated measurement and calculation of fee-based payments, resulting in more accurate payments and significantly lowering sales performance management cost • Directed the project work of business analysts and the quality assurance group. Responsible for creation and distribution of the weekly dashboard report for sales compensation. From January 2007 to December 2007 (1 year) Project Manager / Senior Business Analyst @ Client: CA; For SAP ECC 6.0 enhancement with Sarbanes-Oxley requirements, as the role mapping lead, interfaced with SAP Work Stream Leads and Business Security Analysts to obtain compliant user-to-role mappings. • Developed policy and procedures and customized formal Accenture deliverable for role mapping process, reducing change management costs and enhancing efficiency • Directed completion of project on-time and on-budget by facilitating communication between Business Security Analysts and Work stream Leads Client: Pepsico; Defined scope and validated sales and distribution business requirements for SAP ECC 6.0 enhancement. • Grew revenue, reduced cost and optimized operations by building order-to-cash enhancements and conversions • Dramatically reduced costly development rework by writing clear and detailed FSDs From June 2005 to December 2006 (1 year 7 months) Business Analyst @ Client: Old Navy; At Oracle Retail Transformation, performed gap-fit analysis. Utilized Rational RequisitePro, RUP and UML to gather business requirements • Achieved key project dates by including and engaging all stakeholders in workshops • Drastically reduced cost of recoding of functionality by checking quality of requirements during gathering sessions Client: Gap; Created test plans, test cases, and scripts that supported testing strategies of Oracle Retail implementation with XML web-based interfaces. Executed unit, assembly and user acceptance testing scripts using Rational Functional Tester. • Championed the need for requirements to be testable during sessions to prevent rewriting of requirements and specifications, positively impacting the bottom line • Spearheaded a project change in which QA testers were highly engaged in requirement and functional specification reviews in order to ensure quality and increase user satisfaction From March 2000 to April 2005 (5 years 2 months) Assistant Project Manager @ Collaborated with senior management and clients on selecting, managing and delivering profitable projects with high ROI. Contributed to risk and break-even analysis and detailed project plans. From October 1998 to January 2000 (1 year 4 months)

MS, MIS @ City University of New York-Baruch College - Zicklin School of Business From 2001 to 2004 BBA, Management @ Pace University From 1994 to 1998 Samer CSM is skilled in: PMP, PMO, SDLC, Project Management, Project Portfolio Management, Program Management, Software Project Management, Business Process, Vendor Management, Business Process Improvement, Requirements Analysis, Business Intelligence, ERP, Change Management, ITIL