Samantha Mcnutt
Principal Complaints Coordinator at Capital One | Clearwater, Florida, United States
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Samantha McNutt serves as the Principal Complaints Coordinator at Capital One, where she leverages her extensive expertise in fraud investigation and regulatory compliance to enhance customer protection and streamline operational efficiencies. With a keen focus on credit card account security, Samantha excels in conducting thorough assessments of customer complaints, identifying systemic breakdowns, and addressing risk-based issues. Her role involves not only performing root cause analyses but also summarizing regulatory exceptions and potential Unfair, Deceptive, or Abusive Acts or Practices (UDAAP) risk exposures.
Samantha's background in management, retail, and training has equipped her with a unique perspective that she applies to uncovering and recovering fraudulent activity. She is passionate about identifying opportunities for improvement and presenting actionable insights to leadership, ensuring that Capital One remains at the forefront of fraud prevention and customer satisfaction. Her skills in risk management, business process improvement, and auditing enable her to develop and refine policies and procedures that mitigate risks associated with identity theft and fraud.
Currently, Samantha is spearheading key projects aimed at enhancing the company's fraud analysis capabilities and improving KYC (Know Your Customer) verification processes. By collaborating with internal partners, she flags process inconsistencies and advocates for necessary changes, ultimately fostering a culture of compliance and vigilance within the organization. Her commitment to excellence and her proactive approach to problem-solving make her an invaluable asset to Capital One and its mission to protect customers from fraud.
Principal Complaints Coordinator at Capital One in March 2022 to Present
Senior Fraud Investigator at Capital One in January 2015 to March 2023
Disputes Coordinator at Capital One in June 2013 to January 2015
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Account Management
Data Analysis
Analytical Skills
Identity Theft
Fraud Investigations
Financial Fraud Detection
Critical Thinking
Fraud Prevention
Cognitive Flexibility
KYC Verification
Attention to Detail
Active Listening
Easily Adaptable
Values Alignment
Policies & Procedures Development
Decision-Making
Time Management
Creative Problem Solving
Cross-team Collaboration
Team Collaboration
Risk Management
Business Process Improvement
Regulatory Compliance
Process Improvement
Card-Not-Present Fraud Prevention
Fraud Analysis
Training & Development
Public Speaking
Presentation Skills
System Conversions
Auditing
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Discover more about Capital OneWhat is Samantha Mcnutt email address?
Email Samantha Mcnutt at [email protected]. This email is the most updated Samantha Mcnutt email found in 2026.
What is Samantha Mcnutt phone number?
Samantha Mcnutt phone number is +15034848467.
How to contact Samantha Mcnutt?
To contact Samantha Mcnutt send an email to [email protected]. If you want to call Samantha Mcnutt try calling on +15034848467. (updated on October 30, 2024)
What company does Samantha Mcnutt work for?
Samantha Mcnutt works for Capital One
What is Samantha Mcnutt's role at Capital One?
Samantha Mcnutt is Principal Complaints Coordinator
What industry does Samantha Mcnutt work in?
Samantha Mcnutt works in the Financial Services industry.
Samantha Mcnutt Email Addresses
Samantha Mcnutt Phone Numbers
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