Samantha Fleming's Email Addresses & Phone Numbers

📖 Summary

I am a technical professional with 12 years experience in senior management roles, skilled in client/business relationship management, programme & project management and business process/best practice definition. Proven experience in leading large teams (circa 50 people) and driving organisational transformations. I am renowned for having a positive, innovative approach, people focused and customer-driven, good at building trust and for being highly collaborative, in order to deliver results. Building and leading high performing teams is my passion. Specialties: Building & Leading High Performing Teams, Optimising Business Process, Identifying and Improving Inefficiencies, Defining and Implementing Best Practices, Process & Methodology Definition and Management, IT Demand Management and Project/Programme Management. Excellent domain knowledge of Marketing, Sales, eBusiness Web systems with particular specialism’s in CRM and SAP platforms.Head of Project Management (Technical Delivery), Microsoft Services UK @ Leading a team of Project Management Professionals, delivering high-impact business value to Microsoft UK valued customer base. From July 2014 to Present (1 year 6 months) Reading, United KingdomDirector @ Involvement in high-level company operations, at Board level. From January 1990 to Present (26 years) Head of Project Delivery @ Head of Project Delivery responsible for the Project Delivery function delivering into BG's Core Systems Technology estate. Direct management of a team of 50+ Project Delivery Managers and Project Managers, Responsible for the success of all planning in Core Systems, defining and driving Project Delivery Best Practise and Delivery Governance. Building, leading and motivating high performing teams and core competencies in the Project Management space. From January 2013 to July 2014 (1 year 7 months) Project Delivery Manager @ Project Delivery Manager responsible for the Project Management function delivering into BG's Core SAP Technology estate. Direct management of a team of approximately 30 Project Managers, 'front-door' for new delivery requests into Core SAP systems, lead for governance and methodology for SAP project delivery mechanisms to ensure integrity, consistency and quality. Drove the IS wide initiative to transform the former Service Transition Team into a Delivery Team task, increasing operational efficiency in adopting new services into Production support. Acclaimed at ISLT level. From January 2012 to January 2013 (1 year 1 month) United KingdomCommercial Cluster Lead and Senior IS Project Manager @ Commercial IS Cluster Lead . Responsible for the management and supervision of IS projects in excess of £24M in Centrica's SAP change programme (the largest SAP implementation programme in Europe currently). Recent Achievements include: Personally lead the IS implementation to support British Gas's high public profile launch with Nectar in January 2011, saving over £1M of the project budget and delivering on time. The success of this programme has now won BG two Awards for Best Aquistion Campaign and Best Engagement. From May 2010 to December 2011 (1 year 8 months) IT Business Partner Director @ Global Director in the Demand Management function, aligned to Global Marketing, Internal Communications, Channel Partner and eBusiness (CX) systems. Responsible for demand planning, account management and programme management. Specially selected to lead the definition of demand processes, for the new function. Highlights: Saved $1M in rationalising technology requests, by identifying x-functional opportunities and received an award, for leading the definition of processes. • Conducted continual engagement optimisation and process improvement activities, post-transition of IT services to an outsourced model. • Engaged to SVP level on business process and system strategy, acted as SPOC for escalation management. • Partnered with the enterprise business architect group, to analyse and streamline core revenue processes. • Understood business needs, conducted analysis and validated technology solutions, to unify objectives of both business and IT functions. Saved $800K by redefining approach on a requested technology. • Managed the technology portfolio, conducting ongoing rationalisation for improved efficiencies. • Owned the new technology roadmap, sought funding and subsequently initiated and managed the programmes, including scope, approach, business case, and validation of ROI and estimates. • Provided guidance to Architects, Development Managers, Business Analysts and Project Managers, for the successful completion of projects within larger programmes. • Collaborated with delivery and service functions to improve project delivery, quarterly maintenance and operations mechanisms. • Ensured technology compliance against corporate and architectural standards, policies and procedures. • Established and managed vendor relations through assessments and negotiations. Special Assignment: Personally selected to lead stakeholders in the definition of new processes for the Strategic Demand Management function. Managed the rollout and quarterly updates. From November 2008 to December 2009 (1 year 2 months) Senior IT Manager @ Global Account Manager in the Front Office Plan Team aligned to Global Marketing systems, responsible for relationship and programme management and requirements definition. Assigned to an elite team to analyse IT Demand best practice and define the future organisational model. • Direct management of 7 Senior Business Analysts (12 inc. Contractors), including recruiting, performance, personal growth and succession management. • Initiated and managed technology programmes, seeking funding, advising on scope and approach. • Collaborated with PMO, Front Office Build and Run teams on delivery, operations and escalations. From October 2007 to October 2008 (1 year 1 month) IT Manager @ Account Manager aligned to EMEA & APJ Marketing Systems, responsible for relationship and programme management and requirements definition. • Direct management of 3 Senior Business Analysts, including all aspects of performance, personal growth and succession management. • Initiated and directed regional projects and represented regional needs in global programmes. From August 2006 to September 2007 (1 year 2 months) IT Project Manager @ Project Management responsibilities through the full application SDLC. European PMO lead assigned to conduct project assurance. Key contributor in the definition of PMO processes and mentor to PMs in adoption. Highlights: Received 3 Awards for the following projects: • Delivered ‘Auto-Rebates’, in addition saving >$500K by Identifying and utilising an existing solution. • Delivered ‘GMS BO Universe’ 1 month early, returning $250K. • Specially appointed to recover a windows update project to deliver on time. From April 2006 to August 2006 (5 months) Senior IT Programme Manager @ eBusiness Programme Manager responsible for EMEA and APJ. Supported the delivery of global and regional web programmes and acted as IT Account Manager for regional Marketing. Highlights: I received VERITAS Software Friend of Marketing Award (2005) for my commitment to business stakeholders in the delivery of ‘Turbine’ and for overall customer focus, as their IT Account Manager. I received VERITAS Software Award Turbine Project Achievement for superior management of testing activities and documentation. • Global Testing Project Manager for Project ‘Turbine’, leading global development and testing teams through several iterations of complex testing cycles. • Managed the daily operations of EMEA & APJ (23) country web-sites. From May 2004 to March 2006 (1 year 11 months) Senior Project Manager @ eBusiness Project Manager responsible for EMEA and APJ. • Led the delivery of 23 regional websites from static html to dynamic content. Commended for my exceptional communication skills, across dispersed geographic business and IT teams, to deliver on time and budget. • Successful delivery of two major look and feel re-launches across 18 websites. From March 2002 to April 2004 (2 years 2 months) IT Project Manager @ EMEA Project Manager for IT Sales Automation systems. Responsible for Oracle CRM rollout, user training, system management and technical configurations against user requirements. From February 2001 to March 2002 (1 year 2 months) IT Consultant @ Provided Consultancy to the owner of an established recruitment agency, in the set-up and management of an IT division. Analysed processes, systems and introduced new solutions to increase effectiveness and efficiency. From February 2000 to February 2001 (1 year 1 month) Director and Consultant @ Set up a new company, for consulting and sales of Y2000RTC (a Y2K compliance tool). Negotiated at senior level with clients such as Sony, Panasonic, Toshiba and Bull Information Systems and managed the company on daily level. From April 1998 to January 2000 (1 year 10 months) Junior Project Manager @ Responsible for the delivery of sub-phases in a new PC and peripheral ordering system. Uncovered similar functionality, in another project at Nortel, collaborated to merge requirements and dissolve one sub-phase for cost efficiencies. From February 1998 to April 1998 (3 months) Technical Project Engineer @ Responsible for the implementation of the core local area network, in a new Grid Control Centre. Achieved qualification as Novell 4.11 CNE. Highlight: Received ‘The National Grid Company Award’ for Outstanding Contribution. From April 1996 to November 1997 (1 year 8 months) Engineer Control Supervisor @ Supervised the UK Engineer Control function and 2 staff, responsible for coordinating the allocation of Engineer resources, to nationwide appointments. Analysed and transformed the department’s processes & systems, to a simplified model, received special acknowledgement from the IT Director. From January 1995 to April 1996 (1 year 4 months) Marketing Database Supervisor @ Responsible for the definition and ongoing management of a new competitor analysis database, for customer spending and competitor trend analysis. Included the direct supervision of 5 personnel. From May 1991 to December 1994 (3 years 8 months) Computer Science, English, Human Biology @ Bracknell College of Higher Education From 1987 to 1988 8 O Levels, 3 CSE Passes @ The Holt Girls School From 1982 to 1987 Samantha Fleming is skilled in: Program Management, Business Analysis, Demand Management, IT Strategy, Sales, ITIL, PMO, Outsourcing, Project Planning, Strategy, Software Project Management, SDLC, Solution Architecture, Requirements Analysis, Consulting