Saleem Hussaini's Email Addresses & Phone Numbers

Advisory Board Member - Charlotte CIO Summit @ HMG Strategy Head of Patient Services IT @ Biogen I am responsible for the technology strategic roadmap, investments, and execution for Patient Services (PS), a customer service organization that helps patients start and stay on therapy and supports $7B+ in annual revenue. I am focused on delivering a technology...

Advisory Board Member - Charlotte CIO Summit @ HMG Strategy Head of Patient Services IT @ Biogen I am responsible for the technology strategic roadmap, investments, and execution for Patient Services (PS), a customer service organization that helps patients start and stay on therapy and supports $7B+ in annual revenue. I am focused on delivering a technology foundation to help realize the vision a world class customer engagement center. I am interested in exploring AI and Machine Learning to improve CX.▪ Led major customer service transformational initiative to increase customer engagement and improve operational performance by establishing new CRM platform▪ Enabled 2 product launches by delivering critical patient service capabilities in CRM platform▪ Launched a new Interactive Voice Response (IVR) system handling >1M calls annually▪ Deployed a Workforce Management (WFM) solution to improve employee forecasts, schedule creation, shift visibility and adherence Raleigh-Durham, North Carolina AreaMember of the Board of Directors @ Executive Service Corps of the Triangle The Executive Service Corps of the Triangle provides professional, affordable consulting services to help nonprofits in Chatham, Durham, Orange, and Wake counties achieve their missions.Services are provided by dedicated and experienced executives committed to making a difference in their community through pro-bono work. Our volunteer consultants come from a variety of backgrounds including finance, nonprofit management, marketing, strategic planning, human resources, project management, and sales. Raleigh-Durham, North Carolina AreaMember of the Board of Directors @ Youth Empowered Solutions Youth Empowered Solutions (YES!) is a nonprofit organization that empowers youth, in partnership with adults, to create community change. Shaped YES! from a startup to the current mature organizational capacity and capability. Provided strategic planning and thought leadership that resulted in key organizational advancements including:• A diversified business in social focus areas, in geography, and in business model.• A focus on metrics to measure the outcomes and impact of initiatives.• A planned approach to raising the awareness and understanding across all stakeholders.Ethical principles and value statements to guide and focus the organization in its mission based commitments. From 2009 to 2015 (6 years) Raleigh-Durham, North Carolina AreaManager, Information Management @ Blue Cross Blue Shield of North Carolina Responsible for the timely integration/delivery of data supporting business operations and informing executive decision making. Directed all enterprise data integration development, best practices, vendor relations, and resources for a portfolio of 50+ projects per year.— Selected Contributions —▪ Proposed and completed organization’s first outsourcing initiative for non-core information management activities—reduced costs 50%, realizing $1M+ in annual savings. ▪ Developed long-term outsourcing strategy and operationalized the 3-year, ~$12M program enabling cost-effective scale-up of information management functions/capabilities. ▪ Negotiated/managed $3.75M vendor contract, capturing $300K+ in ongoing savings. ▪ Created roadmap for technology acceleration program that improved speed to delivery of information solutions by more than 40% and was projected to save saved $4M+ over 3 years. ▪ Delivered an additional $2M+ in savings through key cost control initiatives, including selection of an enterprise metadata tool and establishing a robust data integration foundation for all projects. From 2007 to 2011 (4 years) Raleigh-Durham, North Carolina AreaBoard member @ Southwest Teradata User Group • Organized and facilitated bi-annual Teradata User Group Conferences (TUGS) in Dallas, TX consistently attended by a large number of users across the Southwestern region.• Planned user conference agendas and nominated speakers (customers and Teradata experts) based on the requests of customers related to user challenges, experiences, educational and support needs. From 2001 to 2007 (6 years) Dallas/Fort Worth AreaSenior Manager, Data Warehouse Group @ Continental Airlines Delivered enterprise data warehouse (EDW) and business intelligence (BI) solutions, leading complex data integration/analysis and infrastructure enhancement initiatives. Contributed to BI initiatives delivering $500M+ in cost savings and revenue generation over 6 years, winning Gartner, CIO, and TDWI team awards. — Selected Contributions —▪ Created information solutions for aircraft and component reliability that decreased maintenance-related aircraft ground time and reduced aircraft parts inventory. ▪ Delivered real-time overbooking cost data and other analyses that reduced denied boarding and fraud, leading to $20M in savings through alliances, overbooking systems, and demand-based scheduling. ▪ Created a “single view of the customer” by integrating 45 real-time and historical databases into the data warehouse, enabling development of offers tailored to individual customers that was integral to executing the company’s customer-focused business strategy, propelling customer satisfaction/retention. From 2000 to 2007 (7 years) Houston, Texas AreaUnit Manager, Distributed Systems @ Amadeus Progressed through technical/project lead roles to become Unit Manager, Distributed Systems for AMADEUS (formerly SYSTEM ONE), a leading provider of advanced technology solutions for travel/tourism businesses worldwide. Produced travel reservation-related client-server software products.— Selected Contributions —▪ Pioneered the first product that enabled travel industry customers to build their own travel products—led Amadeus API development from concept to launch, resulting in 400+ customers and $10M+ in revenue. ▪ Led development and support teams in the U.S., France, and Germany, created operational environment for customers worldwide, and set up the Global Developer Assistance Program for the Amadeus API. From 1993 to 2000 (7 years) Miami, FL and FranceDivisional CIO / Director, Business Technology @ Pfizer / Zoetis Head of Business Technology and member of the ~$600M global business unit's leadership team. Responsible for technology strategy and operations for the business unit, which includes: Commercial (Sales, Marketing), Customer Service Center, Business Operations Support, Training, R&D, Research laboratories, a Diagnostics Laboratory, and a global Bio-Device supply chain (including Procurement, Inventory, Logistics, Manufacturing, Quality).The Animal Health division of Pfizer was spun off in 2013 to form Zoetis, a global animal health company.— Selected Contributions —• Conducted technology integration of 3 acquisitions and led unit's divestiture during spinoff• Enabled $100M+ in revenue by deploying sales solutions, including a CRM system, iPad-based ordering solution, various global service applications• Saved $5M+ annually through foundation systems like supply chain ERP enhancements, a contact center solution to process $120M+ annual orders, and a Laboratory Information Management System (LIMS) solution for a diagnostics business• Spearheaded major company-wide technology initiatives including:- Program Lead in remediation/integration of 85 systems with SAP for $2B+ business.- Directed ERP solution design and implementation for the biodevice business- Developed global eCommerce platform strategy and roadmap by market- Formulated/launched Electronic Data Interchange (EDI) service for global customer base From 2011 to 2016 (5 years) Raleigh-Durham, North Carolina Area